Andrew Bowden's dashboard

My other half does it all the time on her copy of Firefox :)

No problem at all. I believe the relevant manufacturers are looking at an update to the set top boxes to hopefully prevent it happening again.

Do you have Freesat? If so, you might need to rescan your set top box - some Freesat boxes have not handled a recent transmission tweak correctly.

If you press MENU on your remote you should find an option for SETTINGS (or similar). Then there will be an option called something like FIrst Time Install - select that and follow the instructions at it should be fine.

Hello G

What's likely is that you've accidentally set Firefox to magnify the BBC News website, perhaps by hitting CTRL and + at the same time, or using the menu option.

Once you've done that, Firefox remembers your setting for that site, and so every time you go back, it appears zoomed.

The solution is to go to the VIEW menu, then select ZOOM. In the menu there is an option called RESET. Hit that and all should be back to normal.

Like I said, this isn't my area and I'm not the one who made the decision. However my role in the BBC involves making decisions similar to this kind of decision, and ultimately I can see why they did it.

And it's a case of, if you show a day's schedule of BBC One in iPlayer, as they do, not every programme will be available in the iPlayer.

So you have three options.

1) do what happens now and show the programmes in the listings that you can't watch online. Causes some confusion as we know.

2) miss out programmes that don't appear in the iPlayer. This means your days listing page has gaps. This will cause some confusion - i.e. why does BBC One's schedule have nothing on it between 10:30pm and 11:30pm or whatever. Confusion there is inevitable - it just is. During my years at the BBC, I've watched many of usability sessions, watching real people get totally confused over something I think is blindingly obvious and really easy. So I am pretty confident that if you didn't show Match of the Day on that page, there would be people going "Eh? Where's Match of the Day? Why can't I find it? Is my PC broken?"

3) don't have a schedule page. This is not desirable because there will be people who caught a programme at a time, but don't know the name. So they can go to the BBC One listings for Wednesday, look at the time of 8pm and find out it was Waterloo Road.

Note that none of those options is perfect. There is a flaw in every one.

It is of course only an issue on those schedule pages. If you go to the Sport category of iPlayer, you won't find Match of the Day listed at all. There's an argument it should be listed - perhaps in a separate "Sorry, these shows aren't available" column. But let's not go there ;)

Anyway, we may have to agree to disagree on this one!

It is there if you go through the day by day listings - for example
http://www.bbc.co.uk/iplayer/tv/bbc_o... (Saturday's listings) – Andrew Bowden, on March 16, 2009 10:57

If it's not listed, people wonder why it's not there - they may hunt around, trying to find it - hence you can confuse them!

I'm not on the iPlayer team so I can't give you a direct answer, however I believe the reason it's listed in the listings on the iPlayer site, is because it allows them to say it's not available rather than there just being a gap in the listings.

You can either confuse people by not mentioning it at all, or you can confuse people by mentioning it. Bit of a no win situation.

Hello

Unfortunately the BBC doesn't have the rights to broadcast Match of the Day on the BBC iPlayer. There's a bit more about this on the iPlayer website:
http://iplayerhelp.external.bbc.co.uk...

I'm afraid it's the only one I can give you. The BBC staff who look here are generally technical staff, and we have used this area for suggestions and bug reports.

I'm afraid questions like yours can only be dealt with by the official BBC feedback mechanism - the staff here just don't have the correct knowledge, skills or contacts to answer your question.

Hello

Because this isn't an official BBC feedback service, the BBC staff who are here unfortunately won't be able to provide direct help on your question.

The best place to ask this question is via the BBC's feedback website, and the team there will be able to answer your question. The website is at:
http://www.bbc.co.uk/feedback/

Thanks. That's great to hear!

If you're in the UK, yes. You can watch live at the following:

http://www.bbc.co.uk/bbcone - BBC One
http://www.bbc.co.uk/bbctwo - BBC Two

or you can catch up via the BBC iPlayer
http://www.bbc.co.uk/iplayer

You might be interested in the blog posts by Jonathan Hassell on the BBC Internet Blog, who has written about iPlayer and subtitles in a couple of posts.
http://www.bbc.co.uk/blogs/bbcinterne...