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Andrew Jaswa shared an idea in Timbuk2 on February 18, 2009 20:57:
Offer other shipping options rather then just UPS.I live in an apartment building that has controlled access. UPS does not leave packages without a person being there. The USPS on the other hand has access to the secure part of the building and therefore can leave packages. Why is UPS the ONLY shipping option and why can't I pay to have products shipped in the method that best fits my situation? Timbuk2 please offer shipping though the USPS. It would be handy. Thanks.-
Andrew Jaswa replied on February 18, 2009 06:03 to the question "Custom Messenger: tag inside says Vietnam?" in Timbuk2:
I just got a bag that has "Made in Vietnam" under the bar code on the tag. Granted it wasn't custom but I was under the impression all the bags were made in SF... -
Andrew Jaswa started following the question "New laptop sleeves coming?" in Timbuk2.
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A comment on the question "can delicious library handle food items?" in Delicious Monster:
Thanks for letting me know. It doesn't seem like it would be that far of a stretch to add a barcode search for that. – Andrew Jaswa, on February 09, 2009 22:34 -
Andrew Jaswa marked one of Terry Phillips' replies in Delicious Monster as useful. Terry Phillips replied to the question "can delicious library handle food items?".
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Andrew Jaswa asked a question in Delicious Monster on February 09, 2009 18:06:
can delicious library handle food items?I'm working on a app that will handle recipes and I was looking for a an easy way to add food items. I know that amazon does carry some food products but can DL scan and record them? -
Andrew Jaswa marked one of adactio's replies in Huffduffer as useful. adactio replied to the question "Why can't my password use special characters?".
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Andrew Jaswa replied on October 28, 2008 03:12 to the question "Why can't my password use special characters?" in Huffduffer:
Yay! Thanks! -
Andrew Jaswa asked a question in Huffduffer on October 23, 2008 18:51:
Why can't my password use special characters?Why can't my password use special characters? for example: @#$%^ I get an error saying: "my password (may only contain letters and numbers)" -
Andrew Jaswa replied on October 20, 2008 15:13 to the question "Why can't I cancel my account mid-month and get a partial refund?" in Media Temple:
I just got off the phone with a billing rep. they said that I couldn't get a refund for the remaining day left in October. And yet you guys say that I can. -
Andrew Jaswa replied on October 13, 2008 19:30 to the question "Why can't Media Temple keep their promises to their paying customers?" in Media Temple:
Arman,
Let me break this down a little further:
* To be accessible, friendly, and helpful at all times.
You guys are always friendly even when I've met you in person at various events. However having to call to get some action on a ticket isn't accessible. Even then it wasn't very helpful.
* To answer the phone when you call, 24/7/365.
You did answer my phone call. But again I shouldn't have had to call.
* Reply to your emails and support tickets within 24 hours.
More then 24 hours went by on 2 occasions before I got a response and even then it wasn't overly helpful.
* And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
I mentioned twice in my phone call that the response time was unacceptable (it was hours past the estimated time). It was after that call my support ticket seemed to fall on deaf ears.
"Try using our Support Resources more often and you will see that this is not the norm."
That right there REALLY bothers me. I tend not to have reasons to contact support. So should I just put in tickets to test how long you take? That seems to be counter productive.
Quite frankly I didn't know what to do, (mt) left me out to dry with no idea as to what was going on. Doesn't make me feel so great about the service I am paying for.
As it stands right now I got my answers but I am still unsure if I will renew after my current plan is up. -
Andrew Jaswa asked a question in Media Temple on October 13, 2008 17:10:
Why can't Media Temple keep their promises to their paying customers?From: http://mediatemple.net/support/
We Promise:
* To be accessible, friendly, and helpful at all times.
* To answer the phone when you call, 24/7/365.
* Reply to your emails and support tickets within 24 hours.
* To provide timely information regarding System Incidents.
* And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
I've had an issue open since 8 Oct. 2008 and since that time they have failed on nearly every single one of their "promises".
