Andrew Mason's dashboard

Andrew Mason replied on May 09, 2009 04:56 to the problem "Pete Millers Closed in Schaumburg" in Groupon:

Hey Craig,

So sorry - this is the first we've heard of this. We'll get you a refund ASAP while we investigate what happened.

Again, deepest apologies for any inconvenience this may have caused. We'll do whatever it takes to make it right.

- Andrew

Andrew Mason set one of Andrew Mason's replies as an official response to "Identity protection" in Groupon

Andrew Mason replied on May 06, 2009 02:52 to the problem "Identity protection" in Groupon:

Hey Francine, thanks for writing!

We have to save the credit card information because you aren't charged unless each Groupon reaches its tipping point - but the good news is, its stored in a super secure vault - we've gone to great lengths to make Groupon extremely safe.

That said, we're working on adding other ways to pay that don't involve storing your credit card. If you'd like us to remove your card information, email us at groupon@thepoint.com and we'll be happy to oblige.

Best,

Andrew

Andrew Mason replied on May 03, 2009 15:20 to the problem "no tickets but VISA charged" in Groupon:

Hey Kathy - I'm seeing that your tickets went through just fine. You can download them here: http://www.thepoint.com/mygroupons

Hope that helps!

Andrew

Andrew Mason replied on May 03, 2009 15:17 to the problem "Coupon geographical area" in Groupon:

Hey Sheila - try http://www.grouponboston.com. That should do the trick!

Andrew

Andrew Mason replied on May 03, 2009 15:14 to the problem "Help" in Groupon:

Hi Joanne -

I'm only seeing that you purchased 1, I'm afraid... maybe you got the other under another account?

Wish I could give you another, but the event is sold out - I'm so sorry if this means you won't be able to go.

If you end up not going, we're happy to offer a refund.

- Andrew

Andrew Mason set one of Andrew Mason's replies as an official response to "Boston?" in Groupon

Andrew Mason replied on May 03, 2009 05:37 to the problem "Boston?" in Groupon:

Hey Barbara - try http://www.grouponboston.com - that should take you there!

Andrew

Andrew Mason replied on May 01, 2009 14:16 to the idea "warning" in Groupon:

Hey Jen,

Thanks for the heads up - we hadn't heard about this, just saw the perfect reviews on Yelp and elsewhere. It's a serious charge, though, so we decided to pull down the deal and further investigate.

Thanks for the heads up.

- Andrew

Andrew Mason set one of Andrew Mason's replies as an official response to "Duped?" in Groupon

Andrew Mason replied on April 16, 2009 19:52 to the problem "Duped?" in Groupon:

Hey Annie - sorry about the confusion! They actually just extended the expiration date, so you should be OK now.

Enjoy the tour!

Andrew

Andrew Mason set one of Andrew Mason's replies as an official response to "False Info = Bad for Business" in Groupon

Andrew Mason replied on April 16, 2009 16:06 to the question "False Info = Bad for Business" in Groupon:

Hey Rachel,

So sorry about this. We contacted Healthworks about the FORZA class, here's what they said:

We usually do offer Forza, however our group exercise schedule changes quarterly. We always keep the descriptions up as the classes usually do come back based on the instructor's availability.

Totally understand that you feel sad, annoyed, confused and ripped off - I'd feel the same way. The good news is, we agree - misleading customers would be no way for us to run a business - so we'll do whatever it takes to make it right. We're more than happy to offer a refund.

If you wouldn't mind, please call or email Shawn Bercuson (312-784-4372, shawn@thepoint.com) - he's standing by, ready to do your bidding :-)

Again, deepest apologies. We're usually really awesome, and whenever something feels misleading, we try to make up for it by being even more awesome.

- Andrew

Andrew Mason replied on April 16, 2009 15:04 to the praise "I'm An Official "Groupon-ie!"" in Groupon:

That's great, Patty! So glad it worked out, and we're definitely going to be running a few more rooftop deals this summer.

The whole Groupon staff is going to the game on 4/30... can't wait to meet everyone!

Andrew Mason replied on April 13, 2009 14:01 to the problem "Groupon out of time LONG before midnight" in Groupon:

Hey Rachel - it might be an issue with the timezone set on your computer - we're looking into to resolving it, but you should have no problem joining the deal, nor should your friend.

Sorry for the inconvenience!

Andrew

Andrew Mason replied on April 08, 2009 22:11 to the problem "New Grouponee Problem with first purchase" in Groupon:

Hey Loucfair - hmm, sorry it's giving you trouble, usually runs pretty smoothly, and it's definitely all secured under an SSL certificate.

Can you email me your email address to andrew@thepoint.com or call me at 312.676.5775? We'll get it worked out.

Thanks!

Andrew

Andrew Mason set one of Andrew Mason's replies as an official response to "http.....vs....https" in Groupon

Andrew Mason replied on April 07, 2009 20:10 to the question "http.....vs....https" in Groupon:

Hey Karl - all the credit card action takes place in a flash widget that is secured under SSL. Unfortunately, it doesn't show up in the browser - but I assure you, your information is safe!

We're working on fixing that in our upcoming redesign.

Thanks for the feedback!

Andrew

Andrew Mason replied on April 05, 2009 03:37 to the problem "Cannot open coupon e-mail" in Groupon:

Hi Rhonda - try going to http://www.thepoint.com/mygroupons - if you can't access it from there, the quickest way to get your Groupon is to email me at andrew@thepoint.com and I'll fix it ASAP. Sorry for the trouble!

- Andrew

Andrew Mason set one of Andrew Mason's replies as an official response to "Bike" in Groupon