Andy's dashboard

I went through this frustration a few months ago, and dealing with magellan's tech support became my own personal hell. It got to the point that it felt like fighting big tobacco, I just couldn't make any headway. I returned a broken unit, which only after 3 or 4 calls pointing out the tracking receipt, did they acknowledge they got. Then it was 2 - 3 months of one to two calls every week trying to find out where my replacement was. The short of it is the support agents lie, and then they lie, and then they continue to lie about how much they lie. I got these excuses so often that I suspect they each have a little spinner wheel at there desk with each one on it - we don't have a phone number for (fill in the blank) department, our email is down, our servers are down, our shipping is down, I've expedited your case, I've re-expedited your case, I am a manager, no we don't have a supervisor, no really I am a manager, and down the list. I even had a guy tell me the servers were down, to which I replied I'm going to hang up and call back in 5 minutes, will they still be down. He said yes, I did it, and lo and behold the second guy said there was no problem with the servers. I will say this, after the first month I began to enjoy my Magellan calls, they became a bit of a stress relieving ritual. Anyway, when I had basically given up hope I received a new unit in the mail. (20+ calls and at least 10 hours of talk time later). I didn't even open the replacement, on to ebay and out of my life it went.

Good luck

I recommend selling the product and starting over with another company. Magellan is awful to deal with and you will get nothing out of them, especially since they have India taking everyone of their calls so they cant hear any complaints....

Same story here, I have been calling support for months. I was dumb enough to return my product. I have made numerous calls (communication is terrible-English is not a first language) always being told my product was received and my refund is in processing. By the way the shortest call was just under 30 minutes and I was placed on hold multiple times every call. The last call, again going through the whole explanation and confirmation questions, my receipt was requested to prove I returned it , I had already been told the item had been received. They confirmed the item was received with every call I made. Why do you need proof you sent the item if they have already received it???? I faxed the receipt and guess what???.....they haven’t called back and no refund.
I’m mailing a letter to the address I sent my return and if I ever find a another physical address, I plan to send copies to see if that works. I'm giving them two weeks to respond before contacting the Better Business Bureau and the Attorney General’s Office!!
The product may be good but BEWARE as they do NOT handle customer service well (If at all). Now I have neither my product or the money deducted from my checking account or the money spent to return it. If you have doubts that the service is that bad just search Magellan complaints on the internet.

The Magellan Service Dept. does not even live on this planet. Are they still tracking their information on paper? Or do they use computers. NO!! I take that back!!! People who are still using paper systems are doing a BETTER JOB!!! Still fighting with them after about 10 calls/ approx 20 minutes average each call...

Magellan is not going under yet...lol... they are "restructuring". Someone recommended to contact:

Raphel Finelli
Senior Public Relations Manager
Magellan GPS
rfinelli@magellangps.com

Best of luck!