Andy Markham's dashboard

Andy Markham replied on March 10, 2009 20:35 to the problem "broadcast live error when trying to connect, my N95 8gb works but not my N96" in Kyte:

Redfoo--the "Poor Signal" alert is not bound to the quality of the phone's 3g connection, although I can see where that confusion could occur. We have some performance and quality improvements in the works, but for the time being, the best way to avoid these issues when you don't have access to a trusted connection is to use Record & Upload on the Kyte Mobile Producer app. It's not as immediate, but gives you greater flexibility. Thanks.

Andy Markham replied on February 17, 2009 19:23 to the problem "Can't see the names on the chat and the pages have 2 different languages on it!!" in Kyte:

Hi Sara--

Could you give me the following pieces of information?:

1. Basic breakdown of your system--OS, Browser (Version #included), which version of Flash you're using.

2. You say your language is set to English, and I'm assuming from your screenshot you're referring to the Kyte site. I wonder if you see the same behavior when you view the Kyte player embedded on a different site? (For an example, look here: http://mudfootreflux.blogspot.com/
at the topmost player on the blog.)

A few measures you might want to try in the interim to remedy the situation--

1) Clear your browser cache
2) Right click on the Kyte player, then select "Settings". Click on the Storage Settings tab with the Folder icon. Set the Local Storage to "0", then close the dialog, Hit Reload on your browser; when you try to use the player, the Storage Settings dialog will reappear, and you can set it back to 10-100kb.

Thanks.

Andy Markham replied on February 12, 2009 01:37 to the question "What is the maximum time length of a show?" in Kyte:

In theory, you could, but getting a 2.5 hr video down to 100mb (our upper limit) would likely render it unwatchable. I would recommend breaking the show into 1 hr segments

Andy Markham replied on February 12, 2009 01:28 to the question "What is the maximum time length of a show?" in Kyte:

Hi Missy--your question contains the answer: 1 hour is the limit for live shows. You can break the class up into parts, or pre-record it, and compress it. Hope that helps.

Andy Markham replied on January 21, 2009 19:09 to the question "Tall Player" in Kyte:

We've recently had to restructure some of the services we offer, and the advanced embed option has been moved to part of our fee-based services. If you'd like to upgrade, please use the link below. Thanks.

While recognizing that ideally we would be able to address and resolve each user's issues right away, the demands of our paid services, and the size of our staff are such that we can't always--or even regularly--achieve this ideal. Thanks for your input and patience.

http://www.kyte.com/about/pg/kyte_inq...

Andy Markham replied on January 21, 2009 18:46 to the question "Missing Advanced Options on Get and share" in Kyte:

Hi Marina--

We've recently had to restructure some of the services we offer, and the advanced embed option has been moved to part of our fee-based services. If you'd like to upgrade, please use the link below Thanks.

http://www.kyte.com/about/pg/kyte_inq...

Andy Markham replied on December 12, 2008 21:19 to the question "Video Camcorder live feed available?" in Kyte:

Yes--connect your camcorder to your computer, then right click on the Kyte player and select "Settings" in the resulting menu, then select your camcorder from the dropdown menu and click "Close".

Then, click the "Produce" tab in the upper right hand of the player, and click on Webcam in the resulting screen, select the "Live" checkbox, and click Record.

Andy Markham replied on December 08, 2008 23:28 to the question "approve pending videos" in Kyte:

If you click on the "Shows" tab at the top right of the player, and look on the right side of the Show Browser, there should be a "Pending" tab displaying there--click on that and it will display the shows in the queue waiting for your approval/rejection.

Andy Markham replied on December 01, 2008 16:36 to the problem "Audio and video autoplay not working" in Kyte:

There appears to be some issue with the embed--the first time it loads, the music autoplay is not working , although it works on subsequent loads. I have logged a bug for this issue and we will post here when it's resolved. Thanks.

Andy Markham replied on November 26, 2008 17:39 to the question "why can ́t i see the names in the chat????" in Kyte:

hitting the "reload" button on your browser should resolve this--we've seen this issue intermittently with our latest release, and we have a fix in the works for that. If it happens 100% of the time for you, please report that back to us, as we've only seen it occasionally. thanks.

Andy Markham replied on November 25, 2008 20:46 to the problem "Our old kyte" in Kyte:

We're aware of the issue, and hope to have a fix in place later today. Thanks for keeping us on our toes, and thanks also for your patience.

Andy Markham replied on November 24, 2008 18:17 to the question "Is it possible to do multiple polls during a live webcast stream?" in Kyte:

We don't support the scenario you are inquiring about--you would have to use our Advanced Producer page, and prerecord the video.

Andy Markham replied on November 24, 2008 18:12 to the question "Why can't I chat in the chatroom on my computer under my screen name when my friend got banned from that same chatroom on my computer under her screen name?" in Kyte:

Any issues regarding channel moderation have to be taken up with the channel owner--if you feel the banning occurred in error, please email the channel owner. Thanks.

Andy Markham replied on October 30, 2008 20:56 to the problem "CamTwist is no longer working" in Kyte:

Hi Craig--

Something to try--with no guarantees, just crossed fingers ;-)

1) Since you're on Mac, can you open up iMovie, and select the Cam Twist within that app, and record a few seconds of video? Then return to Kyte, and see if you can successfully choose CamTwist.

or

2) In the Adobe Flash player settings, deliberately select iSight camera (I believe it's usually called USB Video Class), close Settings dialog, record a few seconds of video. Then go back to settings, and try to set it to Cam Twist.

3) Also in the Adobe Flash player settings, you can try to set the storage capacity to "0", then try to set the camera.

I have occasionally found these methods to work--please let us know if you have any luck.

Andy Markham replied on October 27, 2008 22:04 to the problem ""live stream closed"" in Kyte:

Happy to report that an N96-compatible build of Kyte Mobile Producer is now available here:

http://s60.kyte.tv

It is also compatible with other Symbian OS 3.2/FP2 handsets, including the N78.

Cheers.

Andy Markham replied on October 24, 2008 20:27 to the question "Embending on Blogger unavailable. Linking either." in Kyte:

We haven't been able to reproduce this issue, either by copying the embed code in Blogger or using the Gigya widget to post it, we are in all cases able to embed and view the player successfully. We recommend using the Gigya widget that displays when you click Get & Share--click on the "Blogger" button, enter your login info , and Post. If it shows as successful, you should be able to view it on your blog.

While recognizing that ideally we would be able to address and resolve each user's issues right away, the demands of our development cycle and the size of our staff are such that we can't always--or even regularly--achieve this ideal. Thanks for your input and patience.

Andy Markham replied on October 23, 2008 16:12 to the question "Connection problems. Closed live streams" in Kyte:

The current version of Kyte Mobile Producer does not support feature pack 2 phones, such as the N78 or the N96. However, we are in the process of validating a new version which will support these phones, and hope to make it available very soon. We will post an announcement on Get Satisfaction when it's ready. Thanks.

Andy Markham replied on October 22, 2008 21:13 to the problem ""live stream closed"" in Kyte:

The current version of the Kyte Mobile Producer does not work on the N96--we're in the process of testing a fixed build now, and will post on GS when we have a N96-compatible version of the application available. Thanks.

Andy Markham replied on October 21, 2008 21:33 to the question "'Could not connect' error with Kyte Producer for s60" in Kyte:

Hi Chris--the only carrier we have verified to work in the UK is T Mobile. Below is a link to a Nokia streaming radio application which has failed/succeeded pretty much in parallel with the Kyte Producer app when tested in the UK.

http://tinyurl.com/nokrad

If you're up for trying to see if the above fails in the same way, or has some other behavior, we would certainly welcome the feedback. Thanks.

Andy Markham replied on October 21, 2008 21:21 to the problem "Problem with sign in on Kyte mobile... HEEEEELP!!!" in Kyte:

Hi Marina--do you have access to Wi-fi? If so, could you attempt to login via wi-fi, and see if you have the same problems? Also, have you encountered any similar issues with other sites not remembering your login info? Thanks.