Andy Beal's dashboard

Andy Beal replied on July 21, 2009 23:19 to the question "Brazilian agencie" in Trackur:

Thanks for your question.

While Trackur does offer global monitoring, we do not currently offer country-specific targeting.

Andy Beal set one of Andy Beal's replies as an official response to "export to excel?" in Trackur

Andy Beal replied on July 13, 2009 19:55 to the question "export to excel?" in Trackur:

We provide full CSV/Excel export with the Corporate plan or above.

Thanks for using Trackur!

Andy Beal set one of Andy Beal's replies as an official response to "Wrong date on blog posts" in Trackur

Andy Beal replied on July 06, 2009 21:04 to the problem "Wrong date on blog posts" in Trackur:

Well, that is strange. Normally that kind of error occurs when the blog publisher's feed isn't correctly sending out the date. Can you please email support@trackur.com and we'll take a closer look.

Thanks for using Trackur!

Andy Beal set one of Andy Beal's replies as an official response to "Multiple searches - many changes" in Trackur

Andy Beal replied on June 23, 2009 13:26 to the question "Multiple searches - many changes" in Trackur:

You can add and delete as many searches as you wish, but you are limited to have a maximum of 3 saved searches at any time on our Personal plan.

If you wish to download the data, move up to either our Corporate or Enterprise plan--they both offer CSV export.

Thanks for using Trackur!

Andy Beal set one of Andy Beal's replies as an official response to "How To Change Billing Information" in Trackur

Andy Beal replied on June 12, 2009 17:13 to the question "How To Change Billing Information" in Trackur:

We use PayPal for all of our billing. If you need to change your credit card or bank details, you can do that within PayPal.

If you need to use a different PayPal account, then wait until the day before your next payment is due. Cancel your existing PayPal subscription then, while logged into Trackur, sign up for a new plan here: http://www.trackur.com/options.php, using your new PayPal account.

I hope that helps. If not, please send an email to support@trackur.com.

Andy Beal set one of Andy Beal's replies as an official response to "spanish media?" in Trackur

Andy Beal replied on June 09, 2009 16:13 to the question "spanish media?" in Trackur:

While we don't officially support Spanish media, you should find that Trackur does a great job of tracking Spanish language keywords.

Andy Beal set one of Andy Beal's replies as an official response to "Nasty typo on home page" in Trackur

Andy Beal replied on June 01, 2009 19:56 to the problem "Nasty typo on home page" in Trackur:

Yikes, indeed! Thanks for letting us know. We've corrected the typo and scolded the capuchin monkey responsible for proof reading our site! :-)

Andy Beal set one of Andy Beal's replies as an official response to "Product + service = sales.... what's missing here?" in Trackur

Andy Beal replied on April 30, 2009 22:31 to the problem "Product + service = sales.... what's missing here?" in Trackur:

Hi Jim,

Your emails must be getting lost in transit because we've not seen them in our inbox. I'm glad you found our official feedback channel, how can I help you? Feel free to email me directly if you prefer: andy AT trackur.com.

Andy Beal set one of Andy Beal's replies as an official response to "change password problem" in Trackur

Andy Beal replied on April 24, 2009 19:12 to the problem "change password problem" in Trackur:

Make sure the email address field is empty/clear and you should have no problems.

Andy Beal replied on April 22, 2009 19:49 to the problem "can't change password" in Trackur:

Happy to help, thanks for using Trackur!

Andy Beal set one of Andy Beal's replies as an official response to "can't change password" in Trackur

Andy Beal replied on April 22, 2009 19:25 to the problem "can't change password" in Trackur:

Make sure the email address field is empty/clear and you should have no problems. Sorry for any inconvenience!