Aneta Bereda's dashboard

You mean the problem is on my side - I cannot see the attendee's name because the application times out before it loads the name on my computer for me to see? Or is the application lagging?

We have 42 responses now and I can see 41 of 42. This is a better ratio since you started working on the problem. I thougt you might like to know this information to guage progress.

Also, aside from this problem if you will permit me a suggestion unrelated to the problem: Someone has falsly indicated they are presenting at the event and I would like to remove them. At present the best I can do is leave them a rude message in the comments section. In future, I would like the organizer to have the power to remove such graffitti.

Thanks for keeping me informed. Do you want the organizer, my superior, to send another complaint to Customer Service? I mean to test the eMail auto reply?

Please let me know if there is anything I can do to assist.

Aneta – Aneta Bereda, on January 14, 2009 21:54

No communication.... Please view the link again (page 3 now) to see attendees listed only as ATTENDING.

This really needs to be fixed systematically not ad hoc.

On page 2 of the listing, the last two attendees in the cue are listed only as "ATTENDING" I have just looked at the event and seen this.

Page 1 looks fine. (I had three anonymous attendings before you got involved Christine - but the underlying problem wasn't fixed by whatever you did for me to see these three. I know that because two new ones appeared since.) – Aneta Bereda, on January 12, 2009 22:25

1 - Tell me who are these two people attending:
Attending
Attending

The event is here: http://events.linkedin.com/pub/12557

2 - Tell me why the new attendees are not showing up

3 - Fix this problem and in that 1,2,3 order please. If you can do that, then I am confident you have fixed the problem.

Another "Attendee" Attending.......

That makes 2 Attendees. Perhaps Mr. & Mrs? It will be nice for the tent cards.

Is there anything going on now, 24 hoiurs after I received a response, or has the problem been fixed according to LinkedIn?

Hello Christine.

I would like to define what I mean by "patient." Patient is waiting for a result while I receive communication that work is being done on the problem. I am not patient aka disinterested. Ignored is defined by a lack of communication (while work may or may not be done to solve my problem.)

UPDATE (I should be receiving these):
I can see all but one Attendee at this moment. Something has been done! Kudos!

The overall problem has not been fixed however. The problem continues without a systematic solution to the system.

One person trying to sign up sent me this email:
"Thanks for the quick reply and the link. I have confirmed my attendance. The attendance 'flap' didn't really seem to be working for me so couldn't check for 100%."

Whatever band-aid put on the sore, the wound is still mortal and continues to bleed out. The application does not work reliably. It still needs to be fixed.

And the first problem to get started on solving the system systematically, finding the ticket 081219-000019

How is that going?

And ps!! I am angry but not at you personally. I am truly delighted to have your help. I am still angry that the situation has occurred. I am looking forward to working with you to correct it. – Aneta Bereda, on January 11, 2009 16:06

Hello Christine. And welcome. I appreciate your attention to this problem. I believe it will be a challenge and I will be patient with your efforts. The first thing is to get the Customer Service and the proper account email connected.

This is in reference to the application for events, specifically the event is found here: http://www.events.linkedin.com/pub/12557 (and so is the problem).

The Junk Mail folder received nothing. Perhaps you can trace the problem through the Ticket? The ticket number is 081219-000019 If you have a record of this ticket (I guess you should be able to see the record) you will see the proper email so I do not have to openly publish it.

There were two complaints sent to Customer Service on two separate times. Let's start from the beginning. Can you find the email? – Aneta Bereda, on January 11, 2009 16:03

Somehow, Lorna, I think we are not the only two with this problem on LinkedIn.

I recently sent out a clarifier to all requests to join a group. These are email addresses I culled from the "request to join" list A "clarifier" is a letter asking (basically) do you belong in this group? So I sent such a letter out to all the requesters to join. I had a surprising result. People responded in the positive who I had trouble adding to the group because their request to join had disappeared. I took a look at the number in my addresss list: it is higher than the current "request to join" number.

I rule out Withdrawn Request. A- those requesters not on LinkedIn's request to join" list have few (if any) group affiliations. Each below 5 group affiliations. B- they are happy to join after I sheepishly ask them to re-request to join and explain LinkedIn has a problem. (me - take blame?!)

ALSO, related to the data problem, there is a huge lag time in people making requests to join and the LI machine working. Try calling a requester by telephone and sit through the process. 30 minutes later.... still no request to join. Result two frustrated people and a phone bill (we pay by useage here in this part of the world).

Also, there was a related data glitch with the number of requests to join bumping up (requesters to join re-requesting to join). The number of requests to join increased but the profiles attached to that number did not.

e.g 35 "requests to join" and 23 profiles.

I am talking about a 6-hour lag. I know because I went to dinner and watch the new Bond film and the request to join number and the profiles of those re-requesters were still NOT in sync.

I worked around this by pre-approving the re-requesters to join. This worked in real time lowering the number of requests to join; adding the group badge to re-requesters (I manually went to view their profile); but did not allow me to see some of the requesters to join (i.e. the number of profiles of those requesting to join was still not in sync with the request to join number (though this number was lowered by preapprovals).

e.g. 29 "requests to join" and 23 profiles.

I do not work for LI so I expect a real employee to have better answers than the one I just gave. A solution would be nice too. A solution has been overdue since August 2008. – Aneta Bereda, on November 14, 2008 06:31

I lost another member from a group. Contacted him - because this is LinkedIn's advice to me every time this happens with a contact or a group member. In large groups this would be impossible because of the alphabetical sort feature downgrade. He has no idea why the group left him. Bad showing for local networking. (Plus he is an open networker with fewer than 50 groups.) So we are both dissatisfied not just me alone.

Again, another tree falls in the woods.... we have openned a Plaxo profile to explore another "forest."

With Internet networking platforms, there really is no intellectual reason to associate Plaxo with Europe and LinkedIn with USA any more than there is a reason to associate electricity more with a toaster than a washing machine. Emotionally it may be difficult on some but so are continuing problems.

I wonder how elastic loyalty is when it comes to Internet-based networking platforms?

Hi Luke. Depending on the group make-up, it might be worth to show it around to major media outlets - the ones who are slow to respond and left in the dust by LinkedIn's initiative. They would be the first to welcome the disgruntled. Our group got onto CNN's "vision of Poland" radar last week, because of our demographic make-up. CNN is also trying to promote the citizen journalist idea so access to polling groups is as important to them as they are to MSNBC. LinkedIn was not mentioned - it is not user friendly to group I have to manage "off-line" anyway.

If a tree falls alone in the woods.... does the LinkedIn marketer hear it?

Let's face it. LinkedIn does not care about 25 Million users. We are thirteen people, none of whom is Bill Gates Jr. or Warren Buffet: not even Jimmy Buffet or even Allyoucaneat Buffet. Who are we kidding here?

Luke, can you sort your list? I thought the sort feature was going to be a part of LinkedIn. I cannot sort. There is no alphabetical listing. This is more than unhelpful to me - but I am guessing I am the only one with this problem. – Aneta Bereda, on October 14, 2008 11:45

Luke, can you sort your list? I thought the sort feature was going to be a part of LinkedIn. I cannot sort. There is no alphabetical listing. This is more than unhelpful to me - but I am guessing I am the only one with this problem. – Aneta Bereda, on October 14, 2008 11:45

Lion,

After reading your complaint, I think I know what has happenned to my lost contacts. You can view my complaint here:

http://getsatisfaction.com/linkedin/t...

Until the changes in August, I had never made a complaint about LinkedIn. However, I feel my complaints are overlooked and LI's communication is aweful and disrespectful.

The second contact is nowhere to be found on LinkedIn. A similar situation exists with the contact that was lost today: recent job change and relocation. – Aneta Bereda, on September 19, 2008 21:47

10 Days later and another lost connection [b]!![/b] -- this time it is someone with whom I have not been in constant contact and I do not have their current email address. They have recently switched employer which makes finding them very difficult. With only 35 connections back in April, I seriously doubt I was one connection too many for them.

[b]NOW I REPEAT MYSELF LinkedIN you have a serious problem with data integrity.[/B] Others may not notice a few lost connections but when my network has only a few connections to begin with I am seeing it clearly.

I don't know.... no response here makes me wonder if I should take this complaint to a larger audience to grab some attention.

Update: The family contact has reappeared with all 112 connections. Fortunately this is ahead of my weekend eMail asking the family about his health.

I did try to send him and the other contact another invitation but both invitations were prevented from sending wihtout explanation.

So I ass/you/me the other contact, the one with the ill child, will return and I do not have to make a fuss with her.

But assumption is all I have for information Matt. That's not good.

Hello Matt.

No. I am hopeful for some information from LinkedIn before I start asking questions. But this is me acting as a professional communicator.

I do not want to suppose that they should have left LinkedIn (either on purpose or due to their fault) On the one hand, I reinforce their decision by offering them an opportunity to defend their position on why they left LinkedIn and, on the other hand, I point out their inadequacy for doing something (a spade is a spade: stupid) to delete their own account.

I find it convenient (for me) for them to stay on LinkedIn and I do not want to suggest an inadequacy on their part - diiplomatically or otherwise. So, again, NO I did not contact them.

I actually do not think either one has decided to leave LinkedIn. I actually do not think either is stupid enough to accidently delete their account. I do find that losing two contacts (off of LinkedIn not just my network) who were expanding their LinkedIn usage within 24hours to be a strange coincidence.

So I thought I would ask LinkedIn first for a possible answer. If you want, I can cooperate with a LinkedIn employee and LinkedIn can look into this matter.

Yes, I think you have a problem on your side.

I will confirm this thinking over the weekend because my contacts should know that their profile is off from your service. And, frankly, I would like to know why.

Can you suggest a reason or look into this matter? It will help guide my communications to my contacts.