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Anita replied on December 19, 2008 00:36 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
I apologize for my last sentence. It was just an expression of my frustration and it was directed to the company itself and the management but not their lower employees. Especially those who are brave enough and trying to help out in here. I recognize my mistake and retract it.
The excuses that they've sent me in their email are just that: excuses. Nothing substantial and all very "mechanical". basically in their letter they told me that they will do whatever they want and there is nothing I can do about it.
They've caused me a big hardship and it looks like they could care less about my circumstances. Maybe $5000 is not much to them but to me it is a lots of money and they freezing it for such a long time created a lot of trouble for me.
They abused my trust, as if I knew that they do such things I would never hold any funds in trust of PayPal account.-
Anita replied on December 18, 2008 05:38 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
So, it looks like their only solution is to lock me out and destroy the business I just started. Not to mention that they keep and use my money for 6 months without paying any interest whatsoever.
This was a very small "business" which I ran from home to make an extra few bucks to get the ends meet... but they just totally blocked it.
To get a merchant account is not so easy either, 1st of their financial requirements, guarantees, etc... and 2nd that their fees are only OK if you really make enough sales to cover them, and without eBay's traffic it will be difficult as well.
To reinstate my eBay account, they made me sign a paper that forbids me from selling jerseys on eBay, regardless that many other sellers do it every day... This is stupid and ridiculous, but there is nothing I can do about it.
I posted some on other sites like BidBuySells.com & eBid.net but their traffic is much too low in comparison to eBay.
I wish that both: PayPal & eBay to choke and die for their wrongdoings & heartlessness. -
Anita replied on December 18, 2008 05:18 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
This is their answer and solution:
"Dear Anita,
Every business must balance its exposure to risk with its business goals.
At this time, we are not comfortable with the amount of risk your business
exposes itself to. We would like to begin the process of ending our
relationship in a manner that is least disruptive to your business.
In addition, your related eBay account will remain closed due to this
current PayPal action.
Please log in to your PayPal account and fill out the Limited Account
Access form to let us know what to do with the funds remaining in your
PayPal account.
- Log in to your PayPal account
- Click "Contact Us" and then "Contact PayPal Customer Service"
- Choose the topic "Limited Account Access," click "Continue," and write
your instructions in the message box.
-----------------------------------
Disbursement Options
-----------------------------------
1. Your remaining account balance can be used to provide refunds to your
buyers (if applicable).
If you choose to provide refunds to your buyers, please provide a list of
transaction IDs for the buyers that you would like to refund.
OR
2. Your remaining funds will be held in your PayPal account for 180 days
from the date your account was limited. After 180 days, you will be
notified via email about how to receive your remaining funds.
We thank you for your prompt attention to this matter and regret any
inconvenience this may cause.
Sincerely,
Jaime
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
----------------------------------------------------------------
Copyright © 1999-2008 PayPal. All rights reserved.
----------------------------------------------------------------
PayPal Email ID PP1448" -
Anita replied on December 03, 2008 02:19 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
Just an update:
My eBay account has been reinstated :)) that is a great news, however most of completed transactions where my good feedback was due have dissapeared from my account as well. :( - too bad, as I was aiming to achieve Power Seller status and only having less than 100 feedbacks was holding me back from that.
Now it is PayPal's turn as they received the same documentations to verify my identity and my address. There should be no more reasons for PayPal to keep stalling.
I am waiting for good news from them. -
Anita replied on December 02, 2008 22:11 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
This morning I have called one of the customers, who ordered a jersey from me on eBay. But after my accounts got closed and he received warning emails from eBay. He thinks that my offers were fraud... :( .
So he filed Item Not-received case with PayPal.
On the phone he said that eBay notified him, that my auctions were fraudulent, so he want's refund.
This is very unfair, It damages my reputation and I think it is like a slander.
Since he used PO Box for his delivery address (also as registered PayPal address), the package with the item he bought is sitting at the post office ready for delivery since Nov 24th, 2008.
I emailed him information about it and he did not even respond. If he doesn't pick it up the Post office can not deliver it.
The online tracking says ATTEMPTED DELIVERY at his ZIP Code.
I think that he is trying to get his refund 1st and then he will pick up the package...so he can keep both: the jersey and the money.
...and he calls me the fraudster. :( -
Anita replied on December 02, 2008 21:56 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
Thank you Jason,
I just told you about eBay as I thought you work for them as well. (based on your email address)
It's OK, I guess eBay will deal with this matter on their own pace...
For now I just want to make sure that my PayPal account is accessible and I can use the money I need so urgently.
I Hope it will get resolved soon.
Anita -
Anita replied on December 02, 2008 21:51 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
This is quote from Jason's email:
" Hi Anita-
I have forwarded your information to our escalations team. You should get a response within 24 hours. Keep in mind that I’m not sure what PayPal can do regarding the eBay matter, but you will get a specific dedicated agent that can help you proceed from here.
Thanks,
Jason " -
Anita replied on December 02, 2008 21:50 to the problem "PayPal locked my account and doesn't want to return MY money!!!" in PayPal:
Hi Jason, thank you for your quick reply.
Before you answered, I felt like talking to a mountain that would just throw me more stones as an answer to my concerns.
At least now, with this dialog, you give me some hope to resolve this matter.
My name is Anita XXXXX (Details given in direct email to Jason).
My eBay account is 860win with email XXXXX (Details given in direct email to Jason)
and my PayPal account is connected to it with the same email address.
I have faxed all the required paperwork to confirm my identity and address to both PayPal and eBay including the request for reinstatement of my account, so you should have everything that is needed to deal with this matter.
Please note, that the transfer I requested from PayPal was going to MY VERIFIED bank account, so any "security" excuses that PayPal always is trying to use don't even make any sense, because if somebody else would break into my account, they would NOT send money to MY bank account.
I just hope you can help to resolve this quickly as Christmas is coming and I really need this money to balance my budget. -
Anita reported a problem in PayPal on December 02, 2008 00:28:
PayPal locked my account and doesn't want to return MY money!!!I was selling jerseys on eBay and all went great for about 2 months.
All buyers were happy and I received many positive feedbacks.
My PayPal account was verified with my bank and I even was able to transfer smaller amounts to it.
However I made a mistake that I had no idea about.
When the time came to pay my bills (mostly supplier I had a credit with), the USD-CAD exchange rate was favorable to me, so I initiated a transfer of larger amount to my VERIFIED bank account.
Within a day or two I found myself under attack from PayPal who locked my account, cancelled the transfer, and asked me for ID, address verification as well as proof of stock of items I was selling...
Once I faxed those documents, they sent me a form-email denying re-opening my account and asking for more papers.
I sent them what they asked for again... and a few days later I got the same form email from another employee denying access to my money and asking again for the same stuff as before.
In the meantime people kept ordering on eBay and paying by PayPal and PayPal accepted all payments into the locked account.
I was sure that PayPal wants to steal all my money, so I did not want to expose myself into even deeper debt to my suppliers, therefore I kept refunding all new orders along with a short note of explanation (PayPal limits the length of message you can send with refund).
So in addition to my 2-months work I also lost many sales, as people didn't want to pay in other ways.
The initial attack was followed by eBay a few days later, which also locked my account and accused me of fraud. (Until they locked my account I had about 50 feedbacks 100% positive and many more on the way)
I am thinking to take this matter to small claims court but I need to do more research on the procedure.
Until this event I trusted PayPal completely (like millions of other people) but now I completely lost this trust. They are so horrible, heartless and uncaring.
They ruined Christmas for my children as I have to pay all outstanding bills regardless if they keep or limit access to MY Money, and caused me almost a nervous breakdown with many sleepless nights.
I never hate anyone, but can say I am disgusted with them and their horrible behavior. -
A comment on the problem "My PayPal account is staying locked." in PayPal:
Thank you for your answer. How do I email you? I will post this case as a new thread...so you can check and respond in there. – Anita, on December 02, 2008 00:16 -
Anita replied on November 28, 2008 05:48 to the problem "My PayPal account is staying locked." in PayPal:
I was selling NFL jerseys on eBay and all went great for about 2 months. All buyers were happy and I received many positive feedbacks. My PayPal account was verified with my bank and I even was able to transfer smaller amounts to it. However I made a mistake that I had no idea about. When the time came to pay my bills (mostly supplier I had a credit with) the exchange rate was favorable to me, so I initiated a transfer of larger amount to my bank account. Within a day or two I found myself under attack from PayPal who locked my accounts, cancelled the transfer I ordered, and asked me for ID, address verification as well as proof of stock of items I was selling... Once I faxed those documents, they sent me a form-email denying re-opening my account and asking for more papers, I sent them what they asked for again... and a few days later I got the same form email from another employee denying access to my money and asking again for the same stuff as before. In the meantime people kept ordering on eBay and paying by PayPal and PayPal accepted all payments into the locked account. I was sure that PayPal wants to steal all my money, so I did not want to expose myself into even deeper debt to my suppliers, therefore I kept refunding all new orders along with a short note of explanation (PayPal limits the length of message you can send with refund). So in addition to my 2-months work I also lost many sales, as people didn't want to pay in other ways. Initial attack was followed by eBay a few days later, which also locked my account and accused me of fraud. (Until they locked my account I had about 50 feedbacks 100% positive and many more on the way) I am thinking to take this matter to small claims court but I need to do more research on the procedure. Until this event I trusted PayPal completely (like millions of other people) but now I completely lost this trust. They are so horrible, heartless and uncaring. They ruined Christmas for my children, and caused me almost a nervous breakdown with many sleepless nights. I never hate anyone, but can say I am disgusted with them and their horrible behavior. -
Anita started following the problem "My PayPal account is staying locked." in PayPal.
