anitaw's dashboard

anitaw replied on November 11, 2009 18:12 to the question "Shutterfly Plans and Pricing" in Motionbox:

Hi Stephanie,

If you would like to provide us with your username we can take a closer look at your account. In order to link and upload to your Shutterfly account, you'll need the accounts to be linked. They become linked when you go to your Shutterfly share site and then upload a video - it will prompt you to sign in to your current Motionbox accoun or to create a new one.

Please feel free to contact us at support at motionbox dot com if you prefer not to give your username information here.

Thanks again,
Anita W.
Motionbox Support

anitaw replied on November 08, 2009 00:02 to the question "Why simple and common features not available on MotionBox?" in Motionbox:

Hi Fred,

Your input is always appreciated.

What I can say is that our resources have heavily been directed to other projects that have been of great importance so while there are still future plans for enhancements to Motionbox Premium and Pro, they are still on a near future roadmap. We're a small team of folks at Motionbox so we are grateful for your patience.

Feedback here continues to be sent to our product team and it is always listened to.

Thanks again,
Anita W.
Motionbox Support

anitaw replied on November 01, 2009 03:40 to the update "How can I add music or photos to my videos?" in Motionbox:

This is excellent advice and yes, many of our members do the same. Thanks for explaining to others how you do this!

Regards,
Team Motionbox

anitaw replied on October 03, 2009 01:27 to the question "Unhappy With Motionbox This Week - Not Working Right" in Motionbox:

Hi Paul,

It looks like you have several videos which have uploaded and encoded this afternoon. Your patience is appreciated with upload and encode times, especially when uploading large HD video. It looks like everything has completed within a few hours.

Also, we see your first email about an hour before this post. We appreciate your patience for a response. If there is an email we may have missed, please feel free to let us know of any other issues.

Have a great weekend and thanks for writing.

Best,
Anita W.
Motionbox Support Team

anitaw replied on September 24, 2009 15:40 to the question "Why are audio and video out of sync" in Motionbox:

Hi,

I'm sorry to hear about any audio sync issues. We can take a look more if you can provide us with your MB username and/or a link to the uploaded video. If you don't feel comfortable posting it here, feel free to send us an email at support at motionbox dot com and we'll take it from there.

Thanks!

Best regards,
Anita W.
Motionbox Support

anitaw replied on September 18, 2009 17:13 to the update "Can I embed my HD video into my blog or website?" in Motionbox:

Hi Steven,

Great question - the way to do this is to switch to the HD playback on your video. Then the embed code below the video is the HD embed code.

Thanks for writing!

Regards,
Anita W.
Motionbox Support

anitaw set one of anitaw's replies as an official response to "I think I was over charged??" in Motionbox

anitaw replied on September 10, 2009 13:58 to the question "I think I was over charged??" in Motionbox:

Hi there,

The special limited offer is for Shutterfly subscribers and to get the pricing, one would need to follow the link and path via your Shutterfly share site or a promotional Sfly email.

In any case, we can credit your card back the $10 - it will be early next week when you may see this reflected back to your account. Thanks for your email.

Kind regards,
Anita W.
Motionbox Support Team

anitaw set one of Jason Christensen's replies as an official response to "Standard Definition Resolution - what is it?" in Motionbox

anitaw replied on September 07, 2009 13:19 to the problem "Video is playing like it's being "fast forwarded" how do I fix this?" in Motionbox:

Hi there,

This may be an issue addressed this month in our next encoder build but I'm sorry we don't yet have a definite date on when this build will be exactly. We can be sure ot be in touch when this issue is resolved and appreciate your patience.

Best,
Anita W.
Motionbox Support Team

anitaw replied on August 28, 2009 17:31 to the problem "Mixer Process Darkens Video" in Motionbox:

Hi,

Thanks for your email. Can you point us to a current mix created within August in your account where you see this behavior? If you would rather contact us directly at support at motionbox dot com, that would be just fine too.

We can try to bring any attention to this again. Thanks!

Best regards,
Anita W.
Motionbox Support

anitaw replied on August 27, 2009 20:49 to the question "DV-AVI or MPEG-2?" in Motionbox:

Hi Casey,

Video that is not compressed will always look best in the final encoding on Motionbox. However, yes, you can try to convert the video to MPEG2 or as per our instructions on video compression:

http://www.motionbox.com/content/help...

Please keep in mind that a 4GB file is still an very large video that may take quite some time to upload and may or may not have good playback results due to Flash limitations. It would be suggested to cut this video into 2GB or less segments instead.

Good luck and let us know how it goes!

Regards,
Anita W.
Motionbox Support Team

anitaw replied on August 27, 2009 20:45 to the question "Motionbox Partnerships?" in Motionbox:

Hi Casey,

The company that you may want to look into is called Arkiva:

http://www.motionbox.com/content/help...

They will convert your old video and then you can upload it into your Motionbox account once you have received the new digital format. Please feel free to contact them for any other details on the transfer.

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 21:11 to the question "Standard Definition Resolution - what is it?" in Motionbox:

Hi Art,

SD resolution of non-HD video is 576x432 and SD resolution of HD video is 640x360.

Thanks!

Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 18:44 to the problem "Russian file names converted to ?????? question marks`" in Motionbox:

Art,

Yes, we were able to repro this ourselves on Windows too. I have submitted a problem ticket on this to our team here.

Thanks for your patience in the meantime.

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 17:56 to the problem "Russian file names converted to ?????? question marks`" in Motionbox:

Hi Art,

I'm not sure if your other javascript problem was related or not but we've just tired to reproduce this and have been able to successfully upload Russian characters which also appear correctly on the site once uploaded (using the MXU). We switched to several browsers on a Mac, all successful.

Please let us know if you have any other questions or comments about this.

Thanks!

Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 17:43 to the question "What does error mean: Unable to get upload slot" in Motionbox:

Hi Lisa,

I hope you were able to work this issue out - we responded to your email over the weekend. If you're still not able to use the Shutterfly uploader, do let us know. In the meantime you may use the MXU at http://www.motionbox.com/install/mxu

Kind regards,
Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 17:30 to the problem "Website JavaScript Errors" in Motionbox:

Hi Art,

Thank you for the follow-up information on this happening on your computer. I'm passing along this relevant info to our engineering team for their reference but glad you were able to get this worked out.

Best regards,
Anita W.
Motionbox Support Team

anitaw set one of anitaw's replies as an official response to "Why is uploading so slow?" in Motionbox

anitaw replied on August 11, 2009 19:50 to the problem "Why is uploading so slow?" in Motionbox:

Hi,

I'm glad it got a bit better. There are still pending fixes in the works so stay tuned. Again, thanks for your patience.

Have a great rest of your day!

Anita W.
Motionbox Support