anitaw's dashboard

anitaw replied on September 07, 2009 13:19 to the problem "Video is playing like it's being "fast forwarded" how do I fix this?" in Motionbox:

Hi there,

This may be an issue addressed this month in our next encoder build but I'm sorry we don't yet have a definite date on when this build will be exactly. We can be sure ot be in touch when this issue is resolved and appreciate your patience.

Best,
Anita W.
Motionbox Support Team

anitaw replied on August 28, 2009 17:31 to the problem "Mixer Process Darkens Video" in Motionbox:

Hi,

Thanks for your email. Can you point us to a current mix created within August in your account where you see this behavior? If you would rather contact us directly at support at motionbox dot com, that would be just fine too.

We can try to bring any attention to this again. Thanks!

Best regards,
Anita W.
Motionbox Support

anitaw replied on August 27, 2009 20:49 to the question "DV-AVI or MPEG-2?" in Motionbox:

Hi Casey,

Video that is not compressed will always look best in the final encoding on Motionbox. However, yes, you can try to convert the video to MPEG2 or as per our instructions on video compression:

http://www.motionbox.com/content/help...

Please keep in mind that a 4GB file is still an very large video that may take quite some time to upload and may or may not have good playback results due to Flash limitations. It would be suggested to cut this video into 2GB or less segments instead.

Good luck and let us know how it goes!

Regards,
Anita W.
Motionbox Support Team

anitaw replied on August 27, 2009 20:45 to the question "Motionbox Partnerships?" in Motionbox:

Hi Casey,

The company that you may want to look into is called Arkiva:

http://www.motionbox.com/content/help...

They will convert your old video and then you can upload it into your Motionbox account once you have received the new digital format. Please feel free to contact them for any other details on the transfer.

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 21:11 to the question "Standard Definition Resolution - what is it?" in Motionbox:

Hi Art,

SD resolution of non-HD video is 576x432 and SD resolution of HD video is 640x360.

Thanks!

Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 18:44 to the problem "Russian file names converted to ?????? question marks`" in Motionbox:

Art,

Yes, we were able to repro this ourselves on Windows too. I have submitted a problem ticket on this to our team here.

Thanks for your patience in the meantime.

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 17:56 to the problem "Russian file names converted to ?????? question marks`" in Motionbox:

Hi Art,

I'm not sure if your other javascript problem was related or not but we've just tired to reproduce this and have been able to successfully upload Russian characters which also appear correctly on the site once uploaded (using the MXU). We switched to several browsers on a Mac, all successful.

Please let us know if you have any other questions or comments about this.

Thanks!

Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 17:43 to the question "What does error mean: Unable to get upload slot" in Motionbox:

Hi Lisa,

I hope you were able to work this issue out - we responded to your email over the weekend. If you're still not able to use the Shutterfly uploader, do let us know. In the meantime you may use the MXU at http://www.motionbox.com/install/mxu

Kind regards,
Anita W.
Motionbox Support Team

anitaw replied on August 17, 2009 17:30 to the problem "Website JavaScript Errors" in Motionbox:

Hi Art,

Thank you for the follow-up information on this happening on your computer. I'm passing along this relevant info to our engineering team for their reference but glad you were able to get this worked out.

Best regards,
Anita W.
Motionbox Support Team

anitaw set one of anitaw's replies as an official response to "Why is uploading so slow?" in Motionbox

anitaw replied on August 11, 2009 19:50 to the problem "Why is uploading so slow?" in Motionbox:

Hi,

I'm glad it got a bit better. There are still pending fixes in the works so stay tuned. Again, thanks for your patience.

Have a great rest of your day!

Anita W.
Motionbox Support

anitaw replied on August 11, 2009 16:42 to the problem "Why is uploading so slow?" in Motionbox:

Hi guys,

We're really sorry for the frustrations with uploading - the issue is sporadic but some users are hitting it very often.

You'll need to restart the MXU or pause/resume it to move the video upload along. Also, moving the video directly to your desktop may work better for now when uploading - instead of uploading from your camera or an external device.

The engineering team has made this a top priority and we do appreciate your patience. We did have one build a week or more ago but there is a second part to the build which is being worked on currently.

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on August 04, 2009 13:33 to the question "MediaRSS?" in Motionbox:

Hi Jesse,

I'm sorry you won't see this feature yet on our site but it's still pending.

Thanks for providing some humor though!

Best,
Anita W.
Motionbox Support

anitaw replied on August 04, 2009 13:24 to the idea "Timestamps and Calendar Views" in Motionbox:

Hi Greg,

Your comments are great and will be considered. We'll pass this along to the product team.

Thank you for taking the time to mention these items.

Regards,
Anita W.
Motionbox Support Team

anitaw set one of anitaw's replies as an official response to "Why is uploading so slow?" in Motionbox

anitaw replied on July 30, 2009 20:37 to the problem "Why is uploading so slow?" in Motionbox:

Hi Phil,

Currently there is an issue with the MXU appearing to stall. Your upload may very well be on its way but you'll need to restrat the MXU to move it along. Also, moving the video directly to your desktop may work better for now when uploading - instead of uploading from your camera or an external device.

The engineering team is trying to resolve the MXU issues currently and hope to have a new release within a week.

Thanks for your patience.

Best regards,
Anita W.
Motionbox Support Team

anitaw set one of Mona H.'s replies as an official response to "MediaRSS?" in Motionbox

anitaw set one of Kristy K.'s replies as an official response to "Random image at start of video" in Motionbox

anitaw marked one of Kristy K.'s replies in Motionbox as useful. Kristy K. replied to the question "Random image at start of video".

anitaw replied on July 23, 2009 21:33 to the question "Change sort order for folder" in Motionbox:

Hi Gabor and Steve,

We can't guarantee this feature will be implemented in the near tearm but do know that our team is very aware of this. Mona has escalated this even further so we're hoping that it receives prompt attention soon.

We appreciate your patience, persistence and continued follow-up.

All the best,
Anita W.
Motionbox Support