anitaw's dashboard

anitaw replied on April 29, 2009 15:26 to the problem "MotionBox Express Uploader won't log me in." in Motionbox:

Hi there! This has now been resolved. Please let us know if you experience any further issues.

If you have a Windows machine, first clear your cache in your IE browser with the following steps:

1. Click on Tools ->Internet Options
2. At Browsing History select Delete
3. Click on "Delete Files" at Temporary Internet Files
4. Close IE and close/relaunch the MXU

Sorry again for the earlier inconvenience!

Anita W.
Motionbox Support

anitaw replied on April 29, 2009 14:08 to the problem "MotionBox Express Uploader won't log me in." in Motionbox:

Hi,

We're very sorry for the inconvenience as there is a known issue today with signing in to the Express Uploader.

The team is working on this currently - thanks for your patience in the meantime!

Kind regards,
Anita W.
Motionbox Support

anitaw replied on April 23, 2009 18:50 to the question "Specify exact encoding setting for h.264" in Motionbox:

Hi Rav,

Since there are so many possibilities and combinations that may all work just fine, we would advise to experiment or let the software be set to defaults on items in question. We don't have a copy of Vegas here in the offce and usually recommend not editing the video at all prior to upload for best playback.

If any of the power users here on Get Satisfaction have any further advice for Rav using Vegas, please chime in too! Thanks a bunch!

Anita W.
Motionbox Support

anitaw replied on April 21, 2009 13:53 to the question "Specify exact encoding setting for h.264" in Motionbox:

Hi Rav,

Have you checked out our guide for best compression settings? This may help out more:

HD-specific info:
http://www.motionbox.com/content/help...

compression settings:
http://www.motionbox.com/content/help...

We do recommend no editing prior to upload for best playback results but should you need to, hopefully that Help article can be of some guidance too.

Thanks!
Anita W.
Motionbox Support

anitaw replied on April 14, 2009 18:01 to the question "Where happened to the screen grabs?" in Motionbox:

Hi Wayne! This may be something offered in the future. Thanks for your comment!

Anita W.
Motionbox Support

anitaw replied on April 14, 2009 14:05 to the question ""motionbox" vs. Vimeo .... what are the big differences ?" in Motionbox:

Hi,

Please do keep mind that due to removal of content that is copyrighted or inappropriate and/or doesn't meet our terms of service, this type of content is subject to removal.

Also, Basic accounts are subject to removal should the accounts reamin inactive for more than 90 days. However, we email and warn Basic users ahead of any deactivation.

We do have to undergo limitations on certain bad or inactive accounts in order to maintain acceptable storage levels and costs.

Hope this clarifies a bit more - thanks for the continued input as our company grows!

Best,
Anita W.
Motionbox Support

anitaw replied on March 26, 2009 13:31 to the question "Where happened to the screen grabs?" in Motionbox:

Hi Greg,

This screen grab - called a "poster frame" is now grabbing time 0 of your video - basically the very first screen your video shows. If you have it set to fade in from black, this may be what appears.

It used to be we had the halfway point but many customers didn't like this and wanted us to revert back to the original option. It may be that in the near future you are able to choose the poster frame from a couple of different options, but this is not yet available at this time.

I hope this clarifies any confusion and just let us know if we didn't understand correctly!

Best,
Anita W.
Motionbox Support

anitaw replied on March 23, 2009 16:49 to the question "I'm Outraged!" in Motionbox:

Hi there,

This users content was not removed until after he chose not to continue with his Motionbox account. He was warned several days back about the content and offered a Pro membership since his content doesn't fall within the guidelines of a Premium membership.

He was also informed about notifying us as to his rights of the content as per our terms of service agreement. However, he chose not to do this at this time.

Any further questions on this, please don't hesitate to ask!

Kind regards,
Anita W.
Motionbox Support

anitaw replied on March 12, 2009 15:46 to the question "Can I control HD embedding?" in Motionbox:

Hi stm,

Thanks for this feedback. We are roaming the site to look for instances of "unlimited sharing" so if you can point any out to us, we would definitely change this wording to be more clear.

Best,
Anita W.

anitaw replied on March 12, 2009 15:39 to the question "Can I control HD embedding?" in Motionbox:

Thanks Art for pointing out the link misspelling! I wrote that before I had my cup of morning coffee! :-)

Your feedback is noted and understood - you guys make a great point here. Thanks again!

Anita W.
Motionbox Support

anitaw replied on March 12, 2009 12:52 to the question "Can I control HD embedding?" in Motionbox:

Hi there,

Motionbox is not unlimited bandwidth - you can read more about Premium limitations here: http://www.motionbox.com/content/help... - yes, we are currently unlimited in file uploads on Premium accounts, but we don't state on our site or in our terms that playbacks are unlimited. I just wanted to be sure to clarify this! :-)

Please don't hesitate to let us know if you have any questions!

Regards,
Anita W.
Motionbox Support

anitaw replied on March 01, 2009 02:47 to the question "Flv video uplpaded with no sound" in Motionbox:

Hi there,

I just played back the one video in your account with sound successfully. Is this the video that was in question? It appears to play with sound on Motionbox.

Please just let us know if you continue to have any issues with sound on your flv video. We'd be glad to try to help further!

Kind regards,
Anita W.
Motionbox Support Team

anitaw replied on February 13, 2009 19:11 to the praise "Good job on the new player!" in Motionbox:

Stm,

Thanks for your input on the colors!

Anita W.
Motionbox Support Team

anitaw replied on February 13, 2009 19:11 to the praise "Good job on the new player!" in Motionbox:

Hi Art,

Regarding your comment about uninstalling and installing Flash 10, the video may have been already been cached on your computer and therefore, wouldn't play correctly. We haven't heard yet this particular report. Were you able to reproduce this with any other videos? Hopefully now your videos are playing well.

Also, if you can provide more information about your request for a control panel for the plugin, that would be great.

Thanks again,
Anita W.
Motionbox Support Team

anitaw replied on February 13, 2009 16:49 to the idea "Nested Folders" in Motionbox:

Hi Erik,

This is an item our product and engineering teams have considered but at this time, I don't have an eta or official word we will implement nested folders. However, I have passed along your most recent requests for this and we appreciate them.

Kind regards,
Anita W.
Motionbox Support Team

anitaw replied on February 13, 2009 16:48 to the praise "Great job on the redesigned folders page" in Motionbox:

Hi Erik,

This is an item our product and engineering teams have considered but at this time, I don't have an eta or official word we will implement nested folders. However, I have passed along your most recent requests for this and we appreciate them.

Kind regards,
Anita W.
Motionbox Support Team

anitaw replied on February 13, 2009 16:09 to the idea "Public and Private folders" in Motionbox:

Hi Erik,

Yes, currently privacy settings are at video level and I have passed along your feedback to our poduct team about expanding them to folder level.

If you want to share an entire folder publically, what you can do is to make each video in that folder "open access" - then that folder and its contents are automatically public. The folders you would want as private, the individual videos could be set to private and those videos won't be shown unless you explicitly share them with others.

Thanks and continue to let us know your thoughts!

Best,
Anita W.
Motionbox Support Team

anitaw replied on February 07, 2009 03:45 to the problem "Jerky video viewing on Macintosh" in Motionbox:

Hi Dave,

It would be great to have a link to your video or your Motionbox username so we can investigate the issue further. Also, be sure to let us know how the video was created (camera model etc) as well as any video-editing that was done prior to upload (software).

If you would rather not post that information here, please just send us an email to support at motionbox dot com. We'll take a further look and escalate to our engineering team if necessary.

Thanks!

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on February 07, 2009 03:35 to the idea "Snapshot as a linkable image" in Motionbox:

What a really good idea!

These never go unnoticed. We pass along every single piece of input or ideas to the product and engineering teams!

Thanks again,
Anita W.
Motionbox Support Team

anitaw replied on February 07, 2009 02:51 to the praise "Good job on the new player!" in Motionbox:

Hi - Thanks for the feedback Art. So you feel like the colors seem off? This is something we haven't yet heard so anything further on this would be helpful.

Glad you are mostly liking the player though! It seems to be playing back videos even better than ever.

All the best,
Anita W.
Motionbox Support Team