anitaw's dashboard

anitaw replied on January 17, 2009 21:20 to the idea "Link to the parent folder" in Motionbox:

Hi,

Thanks and we appreciate this feedback.

The good news is that we're implementing clearer navigation back to the folder in our upcoming new play page release, which should be live in the next few weeks!

Thanks again!

Anita W.
Motionbox Support Team

anitaw replied on January 09, 2009 17:47 to the question "Sudden responses for past mobile uploads?" in Motionbox:

Hi stm!

Sorry about that - no you are not nuts at all! It looks like we had an issue with mobile uploads not working for a while and our engineering team fixed the problem in this morning's build. So viola! folks are now getting those previous mobile uploads to their accounts, hence the emails about them.

We're truly sorry for the inconvenience on the delay and for today's surprise.

Hopefully you are still wanting those mobile uploads.

Best regards,
Anita W.
Motionbox Support Team

anitaw replied on January 08, 2009 16:02 to the question "Specify exact encoding setting for h.264" in Motionbox:

Hi,

Our engineering team may be able to provide more input on the specific questions you have after knowing more about your goals and your video source.

However, do keep in mind it is recommended for best results to upload the camera source video without any editing or compressing. If you need to edit your video, our mixer may help.

Thanks for your good advice too, stm!

Happy New Year -
Anita W.
Motionbox Support Team

anitaw replied on January 06, 2009 20:11 to the question "Random image at start of video" in Motionbox:

Hi Garrett,

Thanks for your thoughful input. You concerns have been passed to our Product team and there may be options in the future, but at this time we don't have further information.

Best,
Anita W.
Motionbox Support Team

anitaw replied on January 01, 2009 15:03 to the question "Random image at start of video" in Motionbox:

Hi Fred,

Is this on a new video you have uploaded just in the past few days or an older video where the thumbnail image has suddenly changed? Is it possible you can let us know specifically which video(s) this happens with to pass to our engineering team?

Please send the video link(s) to support at motionbox dot com.

Appreciate your input and futher information!

Best,
Anita W.
Motionbox Support Team

anitaw replied on December 27, 2008 15:35 to the idea "Initial beta player feedback" in Motionbox:

Thanks much for the input - our product and engineering teams will be reviewing your comments shortly.

Regards,
Anita W.
Motionbox Support Team

anitaw replied on December 24, 2008 11:38 to the question "When will embedded video no longer be forced to autoplay?" in Motionbox:

Kenny,

Terrific! Just let us know any feedback once you get to working with it more.

Happy Holidays,
Anita W.
Motionbox Support Team

anitaw replied on December 22, 2008 23:45 to the question "When will embedded video no longer be forced to autoplay?" in Motionbox:

Hi Jason,

We have a new player now in Beta which I would urge you and any of our other users here on Get Satisfaction to try out. On the play page of the beta version of your video, you can cut and paste the embed code and it should no longer auto-load on your web pages.

To access the new player add ?affiliate_name=beta to the end of any of your videos. (If you then later want to remove your videos playing in the new player, you can sign out, close your browser and then relaunch your browser and you should your videos play in the current player.)

Please feel free to give us some input on this new player anytime and of course, do keep in mind if you choose to embed the new player, this is still considered a Beta version. We are planning on some weeks in Beta before its announcement and counting on a few power users such as yourself to check it out.

Thanks! Just let us know if you have any questions!

Cheers,
Anita

anitaw replied on December 13, 2008 21:58 to the praise "Great job on the redesigned folders page" in Motionbox:

Hi guys!

We're glad you like the changes. Please keep the suggestions coming to us!

Cheers,
Anita W.
Motionbox Support Team

anitaw replied on December 08, 2008 17:23 to the idea "Express Uploader queue" in Motionbox:

Hi Art,

Thanks for your insight. Currently the way the Express Uploader should work is that it queues and uploads 2 videos at a time - the first 2, then the next etc. in the order added to the uploader.

Please let us know if you aren't seeing this as the case and if you have any other questions.

Thanks,
Anita W.
Motionbox Support Team

anitaw replied on December 05, 2008 13:38 to the problem "I lost my videos..." in Motionbox:

Hi Lloyd,

We apreciate your good words about Motionbox.

If your videos contain copyrighted material such as television or film, they will be removed as per our terms. The terms are agreed to with each Motionbox membership: http//www.motionbox.com/content/help/terms

Regards,
Anita W.
Motionbox Support Team

anitaw replied on December 04, 2008 13:57 to the question "Motionbox logo" in Motionbox:

Thanks everyone for your comments. I really like your last idea stm - in any case, I'll let the team know about this conversation and what some of our power users want.

Thanks again!
Anita W.
Motionbox Support Team

anitaw replied on December 03, 2008 19:18 to the idea "Automatic SD conversion for HD files." in Motionbox:

Corey,

It sounds like you'll want to default to the SD version in your "settings" for default player. Your "settings" are found on any page of Motionbox when logged in at the top right.

Your default player means it will automatically encode your video for that version first each time.

Thanks for posting and have a good day!

Anita W.
Motionbox Support Team

anitaw set one of anitaw's replies as an official response to "I'm trying to embed video links from Motionbox into flash" in Motionbox

anitaw replied on December 03, 2008 19:03 to the question "I'm trying to embed video links from Motionbox into flash" in Motionbox:

Hi there,

We don't support the customization of a video player outside of our own player. If you are interested in a partnership where a custom interface may be available please contact our business team with details of your business and request for partnership - send an email to business at motionbox dot com.

Thanks for writing and for your interest!

Regards,
Anita W.
Motionbox Support Team

anitaw replied on December 01, 2008 21:18 to the praise "Great versatility" in Motionbox:

Hi Peter,

We do thank you for your good words! Should you have any issues or further questions, don't hesitate to let us know.

All the best,
Anita W.
Motionbox Support Team

anitaw replied on December 01, 2008 15:08 to the question "How do you make a group?" in Motionbox:

Hi there,

Currently we aren't accepting any new requests for groups but should this change going forward we will definitely consider your request.

Regards,
Anita W.
Motionbox Support Team

anitaw replied on December 01, 2008 15:05 to the problem "Can not view my videos!" in Motionbox:

Hi,

So you are now on AOL 10.1? You may also want to ensure your Flash is updated, not sure if you have done so: http://get.abode.com/flashplayer

Then, be sure to reboot your computer.

We do recommend for best viewing results Mozilla Firefox for PCs.

Best,
Anita W.
Motionbox Support Team

anitaw replied on November 26, 2008 18:41 to the idea "Download link in player?" in Motionbox:

Hi Steve,

Thanks for this input as well. Sending over to our product team!

Kind regards,
Anita W.
Motionbox Support Team

anitaw replied on November 17, 2008 21:50 to the question "can you upload to different mobile folders?" in Motionbox:

Hi,

We apologize for the delay in resolving this issue. It appears this is under investigation and we thank you for your patience. It looks like mobile uploads currently have an issue getting to accounts, as you have reported and our engineering team is looking into this.

Best regards,
Anita W.
Motionbox Support Team