Anna Debenham's dashboard

Anna Debenham replied on June 18, 2009 10:54 to the question "Video is lagging behind the sound?" in Clearleft:

Thanks Iwaldal, all the details you have given us are really useful. I'm passing everything onto the developer so we can get a fix out as soon as possible. We'll let you know here as soon as there's an update.

Anna Debenham replied on June 18, 2009 10:47 to the problem "Files are disappearing on export" in Clearleft:

Thanks Vesa for posting your solution, we'll aim to get this fixed in the next release.

Anna Debenham replied on June 10, 2009 17:11 to the question "Video is lagging behind the sound?" in Clearleft:

Thanks Nik,

I've sent the report onto the developer and have asked him whether system plugins would cause this problem, and which export setting you should try. Did you pause the video at any point during the session?

Anna Debenham replied on June 10, 2009 16:30 to the question "Video is lagging behind the sound?" in Clearleft:

Hi Nick,

I'm really sorry to hear the audio is still lagging for you. Thanks for letting us know about it. Could you possibly email me a system profile report to anna@clearleft.com so we can see if we can pinpoint the problem?

To do this, click on the Apple > About This Mac > More Info > File... > Save As

Also, could I just confirm you are running the latest version of Silverback?

Anna Debenham replied on June 04, 2009 23:20 to the problem "New version exports have no sound" in Clearleft:

Hi Kit,

I've reported this to the developer, and we'll let you know as soon as we have a fix for this. Thanks for bringing this to our attention.

Anna Debenham replied on June 03, 2009 08:55 to the question "Japanese localisation before Web Directions East?" in Clearleft:

Hi Oli,

We've built Japanese translation into the latest version of Silverback. Yay!

Anna Debenham replied on June 03, 2009 08:46 to the idea "Batch Processing Video Exporting" in Clearleft:

Hi Ryan,

We've just released a new version of Silverback that has batch export.

Anna Debenham replied on June 03, 2009 08:44 to the question "1.0.2 (92) crashes on export" in Clearleft:

Hi guys,

We've just released a new version of Silverback which is a lot more stable. Could you try it out and let us know if it still crashes?

Anna Debenham replied on June 03, 2009 08:42 to the question "Is it possible to edit Silverback videos in iMovie '08?" in Clearleft:

Hi everyone,

We've built an iMovie compatibility option into the latest version of Silverback. Before, you couldn't import videos with chapter markers into iMovie. In the new version if you want to export a video for import into iMovie, go to Silverback > Preferences > Export > and uncheck "output chapter markers"

Anna Debenham replied on June 03, 2009 08:34 to the question "Provide Feedback when adding task markers" in Clearleft:

Hi Roland,

We've implemented this in the latest release of Silverback. Would you like to have a look and tell us what you think?

Anna Debenham replied on June 02, 2009 15:49 to the question "Video is lagging behind the sound?" in Clearleft:

Hi guys,

We've just launched a new version of Silverback that addresses audio/video syncing issues. Could you give it a go and let us know if this fixes the problem for you?

Anna Debenham posted an update in Clearleft on June 02, 2009 15:34:

Announcing Silverback 1.1

We've just launched a new version of Silverback. Here are some of the new features we've built into this version based on your suggestions.

Batch Export
Ryan, Simon, lwaldal, David, Darvers, Ranguard and Richard all asked for the ability to export multiple sessions, which you can now do in version 1.1. You can export an entire project at once by going to File > Export Project.

Chapter Marker Feedback
Roland asked for visual feedback when adding chapter markers. We thought this was a great idea, so in the new version when you add a chapter marker, the Silverback Gorilla icon in the taskbar briefly flashes.

Language Support
We asked you what languages you want us to support. Silverback now supports German, Spanish, and Japanese. So thanks to our excellent translators — David Rodriguez, Sebastian Gerhard, Michael Grosch, Julian Schrader, and Satoshi Kikuchi.

As well as these features, we've also fixed bugs you flagged up.

iMovie import incompatibility
You wanted to import sessions into iMovie, but videos with chapter markers were incompatible with the software. So we added an iMovie compatibility option. To export an iMovie friendly video, go to Silverback > Preferences > Export, and uncheck the "Output chapter marks" option.

Bug with cancelling exports
You told us about a problem with cancelling exports. So we fixed this.

Audio/Video lag
You also told us that the video was lagging behind the sound. So we've fixed this too.

As always, your feedback is really useful to us and helps make Silverback better.

Anna Debenham replied on June 02, 2009 15:26 to the question "How do you get Silverback to Export multiple sessions?" in Clearleft:

Hi everyone,

We've just launched a new version of Silverback that has batch export. Yay!

Anna

Anna Debenham replied on May 26, 2009 11:30 to the question "audio/isight video issues" in Clearleft:

Hi Rick,

Just wanted to check again if you're still having this problem.

Anna Debenham replied on May 06, 2009 08:24 to the problem "Files are disappearing on export" in Clearleft:

Hi Andrew,

I'm sorry to hear you're having problems with Silverback. Have you had this problem before or has it only started recently?

If you haven't already, it may be worth trying exporting the files at a different quality, into a different folder, or onto a seperate drive to see if that fixes the problem.

If that doesn't work, it would be really useful if you could give me some more details about your computer so I can send them onto our developer. If you could click on the apple > About This Mac > More Info > File > Save As... and then email the file to anna@clearleft.com

Anna

Anna Debenham replied on April 22, 2009 09:22 to the question "Is it possible to edit Silverback videos in iMovie '08?" in Clearleft:

The problem seems to be with videos with chapter markers in them. We're currently working on a fix for this, but in the meantime to get it to import, you can open Quicktime Pro, go to Window > Show Movie Properties, delete the "Text Track" and resave.

Anna Debenham replied on April 22, 2009 08:50 to the question "audio/isight video issues" in Clearleft:

Hi Rick,

Are you still having problems with recording audio and video in Silverback?

Anna Debenham replied on April 17, 2009 11:15 to the question "Is it possible to edit Silverback videos in iMovie '08?" in Clearleft:

Hi M Vega,

Please could you send an email to anna@clearleft.com and I will send you the FTP details for uploading the file.

Many Thanks,

Anna

Anna Debenham replied on April 06, 2009 09:37 to the problem "Stopped program on big tests (more 40 mins) on MacBook Air 1.8, 2Gb" in Clearleft:

Hi Vladimir,

We've just released an update of Silverback. This includes improved memory handling, and may solve the problem you've been having.

Anna Debenham replied on April 06, 2009 09:08 to the question "Unable to add chapter markers" in Clearleft:

Hi guys,

We've just released a Silverback update which includes a chapter marker fix. Could you give this a go and let us know if it solves the problem?