Annette's dashboard

A comment on the question "no cell service at home" in T-Mobile:

Here's what I did.... I filed a complaint with the FCC... T Mobile called me within days, and, they were willing to do anything to help me!! I have now moved from the area I was in, but, they gave me $100.00 credit on my bill!! Demand a "hot spot" box.. which supposedly helps though I never tried it, and, make sure they don't charge you for it!! They didn't like a complaint filed with the FCC that's for sure!! – Annette, on July 25, 2008 17:01

riskyred started following the question "no cell service at home" in T-Mobile.

riskyred replied on July 25, 2008 16:16 to the question "no cell service at home" in T-Mobile:

we too can not get service in our house. we have to walk around the house to find bars on the phone. we are within spitting distance from at least 2 towers- i thought cell companies shared towers

Murthy started following the question "How do you cancel a contract if you get no service after moving??" in T-Mobile.

Eric Suesz replied on January 14, 2008 08:35 to the question "How do you cancel a contract if you get no service after moving??" in T-Mobile:

I have similar reception problems in certain parts of my apartment, and I am guessing that you are now living in an apartment community that has thick walls. I'm also assuming that you've called T-Mobile and asked already. I've owned a number of different mobile phones, and I've tried different carriers, and I've been surprised at how some phones seem to work much better, regardless of who the carrier is. I wonder if there is a way to find out which phone would work best for you. Would you be willing to buy a new phone if it made a big difference?

Annette replied on January 11, 2008 18:55 to the question "How do you cancel a contract if you get no service after moving??" in T-Mobile:

I am in Bradenton, Fl .. very close to the water.. I have had T Mobile for over 13 years now.. I recently moved and as soon as I enter my complex.. I get no signal!! If I'm home all weekend.. I have to go out, get in my car, drive down the street and talk, then come back.. It's ridiculous!! They have no service guarantee that I can find...
What do I do??

Thor Muller replied on January 11, 2008 18:39 to the question "How do you cancel a contract if you get no service after moving??" in T-Mobile:

That *is* frustrating. Which part of the world are you in? It would be interesting to see if others in your neck of the woods are having the same problem--perhaps you can get some public backup that their service is not being provided as advertised. The other question I'd have is how they phrase the service guarantee in the contract. What are the conditions where *they* are in breach?

Annette asked a question in T-Mobile on January 11, 2008 18:28:

How do you cancel a contract if you get no service after moving??

I just moved to a location that T Mobile says I "should" have service... I don't!!!
Customer Service says I can't cancel.. Why should I pay for a service I don't get??

Annette asked a question in T-Mobile on January 11, 2008 18:15:

no cell service at home

I have called T Mob re: a recent move and having no service at new address. They show me as having service (of course they do) but, i've been a customer for over 12 years and have no reason to get out except I get no service at home!! They now tell me to go buy a new phone!! My phone is 1 year old and a $300.00 phone.... OR.. they can give me some hot spot device for $20+ dollars extra a month!!
I want out of my contract at this point! I'm NOT willing to pay extra to "see if the hot spot box helps!!"
What can I do?? Who can I call?? Customer Service won't help me!!