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A comment on the question "no cell service at home" in T-Mobile:
Here's what I did.... I filed a complaint with the FCC... T Mobile called me within days, and, they were willing to do anything to help me!! I have now moved from the area I was in, but, they gave me $100.00 credit on my bill!! Demand a "hot spot" box.. which supposedly helps though I never tried it, and, make sure they don't charge you for it!! They didn't like a complaint filed with the FCC that's for sure!! – Annette, on July 25, 2008 17:01-
Annette replied on January 11, 2008 18:55 to the question "How do you cancel a contract if you get no service after moving??" in T-Mobile:
I am in Bradenton, Fl .. very close to the water.. I have had T Mobile for over 13 years now.. I recently moved and as soon as I enter my complex.. I get no signal!! If I'm home all weekend.. I have to go out, get in my car, drive down the street and talk, then come back.. It's ridiculous!! They have no service guarantee that I can find...
What do I do?? -
Annette asked a question in T-Mobile on January 11, 2008 18:28:
How do you cancel a contract if you get no service after moving??I just moved to a location that T Mobile says I "should" have service... I don't!!!
Customer Service says I can't cancel.. Why should I pay for a service I don't get?? -
Annette asked a question in T-Mobile on January 11, 2008 18:15:
no cell service at homeI have called T Mob re: a recent move and having no service at new address. They show me as having service (of course they do) but, i've been a customer for over 12 years and have no reason to get out except I get no service at home!! They now tell me to go buy a new phone!! My phone is 1 year old and a $300.00 phone.... OR.. they can give me some hot spot device for $20+ dollars extra a month!!
I want out of my contract at this point! I'm NOT willing to pay extra to "see if the hot spot box helps!!"
What can I do?? Who can I call?? Customer Service won't help me!!
