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Anne Zehner replied on March 06, 2009 03:49 to the problem "XPS M1330 audio playback skipping and popping." in Dell:
By the way...where are all of the Dell employees who are supposed to be frequenting this site? I thought at least one of them would have spoken up about all of this by now. Strange.-
Anne Zehner replied on March 06, 2009 03:47 to the problem "XPS M1330 audio playback skipping and popping." in Dell:
I will probably call Dell tomorrow morning and try to work through some of this with them. I know that they will probably ask me to reinstall Vista, which I am not looking forward to, but I will let everyone know what happens. My personal theory is that the hard drive doesn't have enough memory. With 3 GB, it theoretically should be fine. But that is my suspicion. Any thoughts? -
A comment on the problem "XPS M1330 audio playback skipping and popping." in Dell:
John -- Nope. It is still popping with the wireless card turned off. Very disappointed that this didn't work. – Anne Zehner, on March 06, 2009 00:45 -
A comment on the problem "XPS M1330 audio playback skipping and popping." in Dell:
John -- I disabled the HDMI output and the enhancements under the speaker properties were already turned off. This didn't get rid of the popping though, so I need to turn the HDMI output back on. Trouble is, it has disappeared from the menu. Do you have any ideas about how to turn it back on?
I did cut off the wireless card, and I am trying to see now if that works. So far, so good.
If it is the wireless card, how do I solve this? Will a different kind of wireless card solve the problem? What kind will I need? I want to make sure that I have all the details together about what I am asking for when I call Dell to request that they do something.
Thanks for your input.
Anne – Anne Zehner, on March 06, 2009 00:30 -
Anne Zehner replied on February 24, 2009 14:12 to the problem "XPS M1330 audio playback skipping and popping." in Dell:
I haven't made any progress on it. I need to set aside the time to call Dell and work through some things, but I keep putting it off because I hate spending the day talking to them and getting nowhere. Let me know how your efforts turn out, and I will keep you posted! -
Anne Zehner replied on February 16, 2009 02:18 to the problem "XPS M1330 audio playback skipping and popping." in Dell:
Well, that took all of five minutes. I disabled the wireless card and I still hear the popping. Ugh. Any other ideas? I think I'm going to have to bite the bullet and call Dell back, as much as I hate to think about spending more time on the phone with them. At this point I am just furious about the amount of money I spent on this computer. NO MORE DELLS! -
Anne Zehner replied on February 16, 2009 02:04 to the problem "XPS M1330 audio playback skipping and popping." in Dell:
Dicky -- I am testing out your theory. I'll let you know how it goes. I really appreciate the help. I got very discouraged when Dell tried to tell me that it was a spyware problem, and I had given up on ever finding a solution. I hope this proves fruitful.
Thanks! -
A comment on the problem "XPS M1330 audio playback skipping and popping." in Dell:
Apparently, my wireless card doesn't have dual-band capability. So, this is not an option. Part of the problem I'm having is that the popping doesn't happen all the time. Just every now and then. And it isn't very loud either. So, when I am on the phone with Dell, it can be very difficult for me to tell whether the problem is still a problem or not without listening to half an hour of music. Don't know what else to try. – Anne Zehner, on February 14, 2009 22:03 -
A comment on the problem "XPS M1330 audio playback skipping and popping." in Dell:
I will try your suggestions and let you know. I am hopeful that something can be done.
(At this point, I'm not sure I would trust Dell to repair my toaster, much less my laptop! If nothing else works, I'll give them a call. But that is definitely the last resort.) – Anne Zehner, on February 14, 2009 16:34 -
A comment on the problem "XPS M1330 audio playback skipping and popping." in Dell:
Thanks for the input! For some reason, though, "disable bands" does not appear in the property list under the advanced tab of the wireless adapter. Don't know what to do. – Anne Zehner, on February 14, 2009 16:32 -
Anne Zehner replied on February 14, 2009 03:44 to the problem "XPS M1330 audio playback skipping and popping." in Dell:
dicky -- there is no "disable bands" option under the advanced tab. Any suggestions? -
Annie reported a problem in Dell on December 11, 2008 22:05:
XPS M1330 audio playback skipping and popping.UPDATED: I have had my XPS M1330 since April, and I have a continuing problem with the audio. Whenever I play music or DVDs, I hear skips and pops. This happens regardless of whether I am using headphones or the laptop speakers. I have spoken with Dell on the phone and by chat, and they have decided that they think I have a spyware problem. They want me to back up all of my files so we can reinstall Vista. I'm willing to go for this, but I really don't think the audio problem is related to spyware...it had this problem when I took it out of the box and I have spyware protection. The problem isn't in any part of the motherboard, because a Dell certified technician replaced that for an unrelated problem last week...no change in the problem. Will make contact with Dell tomorrow to reinstall Vista and see if that takes care of it. Hope it does, but doubtful that this will work. Please help.
