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aprilphoebe replied on November 06, 2009 07:01 to the idea "Who to contact when Facebook ignores you" in Facebook:
hi sahily, try to email disabled@facebook.com and abuse@facebook.com if you're unable to access your account. what's the reason why yours got disconnected because mine was due to the 419 scam and my account was phised. here are the links to the forms that i fill up on facebook:
http://www.facebook.com/help/contact....
http://www.facebook.com/help/contact....
http://www.facebook.com/help/contact....
hope it helps
aprilphoebe replied on November 05, 2009 05:22 to the idea "Who to contact when Facebook ignores you" in Facebook:
hey guys, i have good news for you. my account got disabled oct 5 and i receive an email today that i need to verify my account my logging my credentials at facebook. after putting in my username and password, i receive a message that my account was comprised and it asked details that i only know and voila!!! my account is back, nothing changed nor deleted, its like my account was frozen since oct 5-nov.5.. here's the email i received:
Hi April Phoebe,
Unfortunately, your account has been compromised. To ensure the security of your account, you will need to follow the steps provided after submitting your login credentials on www.facebook.com. Once you have completed this process, you will be granted access to your account.
If you have further questions or are unable to verify your account using the automated security verification process, please visit Facebook's Help Center by clicking the link below:
http://www.facebook.com/help.php?page...
Thanks for contacting Facebook,
Lo
User Operations
Facebook
so having my account disabled for a month, i received 2 emails from disabled@facebook.com and 1 email from abuse@facebook.com. do not lose hope and keep emailing them everyday and fillup the form on their site as well. hope you get your accounts back!!
aprilphoebe replied on November 01, 2009 00:43 to the idea "Who to contact when Facebook ignores you" in Facebook:
hi guys, i asked my friend to fillup a form in my behalf under "messages i didn't post/send" and while she was logged it, she got a reply right away thru her email to verify the account. she didn't proceed coz its my account. so she tried logging out and did the same thing asked me to check my email. unfortunately, i waited for almost half a day and i never got an email.
my account is still disabled for a month now and i kept emailing them and asking them nicely everyday about it. so far i got 2 emails only. here's the message:
Dear April Phoebe,
Thank you for your report. Your account has been temporarily suspended while we investigate this security issue. Our systems indicate that your Facebook account may have been compromised by cybercriminals attempting to impersonate you or use your personal information maliciously.
We will write back to you after we have investigated this issue. In the meantime, we encourage you to visit the following page for more information about Facebook security and how to report suspicious material: http://www.facebook.com/security. We hope to resolve this as quickly as possible and appreciate your patience.
visit the Facebook Help Center for more information.
Thanks,
The Facebook Team
aprilphoebe replied on October 14, 2009 01:42 to the idea "Who to contact when Facebook ignores you" in Facebook:
hello guys, i have reported to the facebook team that my account got infected by the 419 scam as well as messages or posts to my friends' wall that i didn't create. its been 2 weeks now and i only got 2 replies. i reply said that i need to start the automated verification process but nothing happened. i've posted the link on how that picture should look like but i never got to that part. pls help
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