Ari's dashboard

Ari marked one of Patrick's replies in Filtrbox, Inc as useful. Patrick replied to the problem "No blue arrows!".

Ari set one of Ari's replies as an official response to "Impossible for me to sign up and login" in Filtrbox, Inc

Ari replied on September 23, 2008 19:52 to the problem "Impossible for me to sign up and login" in Filtrbox, Inc:

The issue was related a linux-specific flash bug. We've fixed it and this shouldn't be a problem any longer.

Ari replied on July 25, 2008 18:52 to the problem "Can't sign up" in Filtrbox, Inc:

This issue has been solved.

Ari replied on July 25, 2008 18:50 to the problem "How do I delete a filtr?" in Filtrbox, Inc:

Drag and drop Filtrs or Filtrgroups to the trash!

Ari replied on July 25, 2008 18:48 to the problem "I can't login" in Filtrbox, Inc:

We also found/fixed an issue with a leading space in the password reset email, so people who copied/pasted the new password had problems.

Ari set one of Ari's replies as an official response to "Wont't work with Firefox 3 on Mac, complains about Flash" in Filtrbox, Inc

Ari replied on July 25, 2008 18:46 to the problem "Wont't work with Firefox 3 on Mac, complains about Flash" in Filtrbox, Inc:

Filtrbox does work on a Mac with FF3 - in fact many of us at the company use/develop on this platform. Typically a blank dashboard is related to the Flash version or a messed up Flash install. Upgrading to the latest version of Flash usually does the trick.

Ari replied on July 25, 2008 18:42 to the problem "Exclude feature working?" in Filtrbox, Inc:

The exclude function is working properly, the issue Jeff had was related to changing Filtrs after creating them and still seeing the articles retrieved from the original searches.

Ari set one of Ari's replies as an official response to "Is this a replacement for Google Reader/NetNewsWire/Pageflakes?" in Filtrbox, Inc

Ari replied on July 23, 2008 20:18 to the question "Easier ways to see results by Filtr" in Filtrbox, Inc:

Thanks for the questions!

Regarding the exports - we are working on a few exporting formats for the article results so you can pull the info into a spreadsheet or presentation. This is high on our to-do list but I don't have a date for availability yet.

You can turn on and off the display of articles in the dashboard with the radio buttons to the left of each Filtr or FiltrGroup. You can also use the "deselect all" button (found at the bottom of the page below the Filtrs) to remove everything from view, then select just the Filtr you want to see results for. This can be done on both the Filtrs tab and the Analyze tab. Also - try using the search box and enter the name of the filtr- all other results should disappear from view.

For the emails - here's a tip: Create FiltrGroups and put your Filtrs for a topic area in those groups. The daily emails are organized into sections based on the groups. We don't support separate emails per Filtr at this time.

Hope this helps...

Ari replied on July 09, 2008 17:32 to the problem "Exclude feature working?" in Filtrbox, Inc:

Jeff - we'll investigate and get back with you. I just set up a similar filtr but with many more excludes and I'll monitor it. The exclude feature is working properly in general, so we'll look for an exception or any bugs.

Ari replied on July 09, 2008 17:29 to the discussion "Just signed up" in Filtrbox, Inc:

Thanks Jeff - very much appreciated!

Ari marked one of bruce's replies in Filtrbox, Inc as useful. bruce replied to the problem "How do I delete a filtr?".

Ari replied on July 07, 2008 19:20 to the problem "Wont't work with Firefox 3 on Mac, complains about Flash" in Filtrbox, Inc:

Thanks for reporting this - a bunch of us on the Filtrbox team are actually running Mac/FF3, so this platform does work, but there's some quirkiness in the Flash updater/version check tool we are working on - so apologies for the problem.

Would you mind going to this page and telling us the version of Flash that the site tells you is installed and/or sending a screen shot to support@filtrbox.com?
http://kb.adobe.com/selfservice/viewC...

Do you have the same issue with Safari on the Mac?

FYI - I'm running flash version MAC 9,0,124,0.

A comment on the question "No results are being got" in Filtrbox, Inc:

Good suggestion, and yes we can add something like this in cases where our realtime searches don't pick anything up. Thanks! – Ari, on July 02, 2008 22:33

Ari started following the question "Where are my filtrs?" in Filtrbox, Inc.

Ari asked a question in Get Satisfaction on May 28, 2008 22:19:

To use HelpCenter, or stick with the GS site?

Should I use HelpCenter and host support pages on my own site or integrate the GS API for single sign-on? I guess I'd like to know what I'm giving up by using HelpCenter and how it fits in with all the content and users on the Satisfaction site/pages we have.

Ari set one of Ari's replies as an official response to "I can't login" in Filtrbox, Inc

Ari replied on May 21, 2008 16:13 to the problem "I can't login" in Filtrbox, Inc:

Hi Emily. Sorry to hear about the login problems. As a first step, try resetting your password on the login page. Click on the "Forgot your Password?" link in the login box and you should receive a new password via email.

If that still doesn't work please email us (support at filtrbox.com) with your login email address and we'll check out your account status and get it resolved asap.

Thanks!