Ariadna's dashboard

I booked a room (16.05.2009) in Florence, at Grand Baglioni Hotel, through bookinhotels.com. I recived instant confirmation and the voucher for the room. The money have been instant withdrawn from my credit card. After two days (18.05.2009) I recived two mails. The first one was from serkan.canim@bookinhotels.com, who says that they are not able to confirm my booking for Grand Baglioni Hotel as the agreement beween their supplier and the hotel has ended.
The second mail, from NO-REPLAY@bookinhotels.com, announced me the cancellation of my reservation and say: "Please note that refunds are made in the form of a credit to your card account. (...) Once the refunded amount leaves our company account, it may take up to two months time for the proceeds to appear back in your account."
So I wrote to Mr Serkan Canim asking him to explain to me how it is possible to take two months to get my money back, but I never received an answer.
Later, I saw on the internet that a lot of people were deceived in the same way. Many of them have never received any money back.
I think that all those who have been deceived should file complaints against Bookinhotels.com to no longer be deceived other peoples and Bookinhotels.com no longer obtain money by deception and fraud.

Complaints can be made to https://econsumer.ftccomplaintassista...