Arne Claassen's dashboard

Arne Claassen set one of Arne Claassen's replies as an official response to "Zeus needs some visual examples for people with disabilities!" in notify.me

Arne Claassen replied on November 22, 2009 15:46 to the question "Zeus needs some visual examples for people with disabilities!" in notify.me:

Sorry <url> just means that you can paste a url from your browser straight into the chat window. You don't need to add any formatting around it. So if you sent http://www.url.com to zeus, we will try to find an RSS feed at that location and add that feed to your feeds.</url>

Arne Claassen replied on November 11, 2009 18:24 to the problem "password security" in notify.me:

The tricky part is that the xmpp auth uses it's own hashing system which is different from the md5 one we have on the web side. So xmpp currently requires plaintext storage. We're working on a comprehensive strategy so that we don't require plaintext storage on either our main db or xmpp, but we're not there yet.

Arne Claassen set one of Arne Claassen's replies as an official response to "Zeus (zeus@agents.notify.me) is offline. Not getting notifications" in notify.me

Arne Claassen replied on October 21, 2009 23:30 to the problem "Zeus (zeus@agents.notify.me) is offline. Not getting notifications" in notify.me:

Zeus should be back online now

Arne Claassen set one of Arne Claassen's replies as an official response to "Notifications are text now not links" in notify.me

Arne Claassen replied on October 07, 2009 16:37 to the problem "Notifications are text now not links" in notify.me:

Let me know if this keeps happening. The reason this can happen is that our bot asks your client whether you accept html messages. If the bot is churning on a lot of data, it sometimes is ready to send notifications before hearing back about your html message capabilities.

I just restarted the bots which creates churn, so any queued messages since the restart may accidently go out before resolving capabilities. The next messages you receive should be clickable links again.

Arne Claassen set one of Arne Claassen's replies as an official response to "Google talk not working" in notify.me

Arne Claassen replied on October 07, 2009 16:02 to the problem "Google talk not working" in notify.me:

We've had some issues with our bots appearing offline to some users. The problem should be fixed now. Let me know if you're still having problems

Arne Claassen set one of Arne Claassen's replies as an official response to "Jabber (zeus@agents.notify.me) stopped working" in notify.me

Arne Claassen replied on October 07, 2009 15:58 to the question "Jabber (zeus@agents.notify.me) stopped working" in notify.me:

Sorry about that. Zeus stopped being available to some of its subscribers for some reason. Should be fixed now. Let me know if it isn't

Arne Claassen set one of Arne Claassen's replies as an official response to "Multiple alerts for each entry" in notify.me

Arne Claassen replied on August 18, 2009 15:34 to the problem "Multiple alerts for each entry" in notify.me:

Can you try typing "reset" in your IM client.

Gtalk has a notorious issue with not properly closing connections, so we often get lots of fake connections that we try to deliver to and the artifact of the protocol is that it will take any undeliverable message and deliver it to any real connections. We try to probe periodically to see which connections are real, but sometimes that doesn't get activated aggressively enough and you have to request a connection reset from our bot manually via "reset"

Arne Claassen replied on July 31, 2009 21:53 to the question "Willing to pay to have the polling interval lowered to every 10 mins for our RSS feed." in notify.me:

SMS has some added latency, since the way we're sending to SMS (i.e. email SMS gateway) has delays we cannot control.

However, if you want faster ingestion of your RSS items into our system, you can use our REST api to push your events into our system and not have to wait until we poll you.

The api docs are here:
http://wiki.notify.me/API/REST_API

Users will have to subscribe to the API Uri we give you rather than your RSS uri.

Arne Claassen set one of Arne Claassen's replies as an official response to "posted url using gtalk but athena@agents.notify.me doesn't respond" in notify.me

Arne Claassen replied on July 09, 2009 16:50 to the problem "posted url using gtalk but athena@agents.notify.me doesn't respond" in notify.me:

Generally, if you get no reply back from athena it means that the messages are not getting to her. Unreliable Xmpp connections (especially ones that work in one direction but not the other) are unfortunately something we see from time to time with gmail. I've reset the connection on our end, which should take care of it. Let me know if it works again now

Arne Claassen marked one of UMJeremy's replies in notify.me as useful. UMJeremy replied to the question "Google Apps GTalk won't verify".

A comment on the question "Google Apps GTalk won't verify" in notify.me:

UMJeremey,
I am sorry that it's been such a pain and I do appreciate that you came back and posted the response in the forums for the benefit of others.

However, we have no insides with Google Apps so technical support for configuration of their service to talk to other services in general, not us in particular, does kind of fall outside the scope of what we can be expected to support. Especially, since we've had a number of Google Apps users for whom it worked (who must have already set up their SRV records). – Arne Claassen, on July 07, 2009 19:15

Arne Claassen shared an idea in notify.me on May 06, 2009 17:10:

Having problems with duplicate IM notifications? Try 'reset'

The short: If you get duplicate notifications in IM, try typing sending 'reset' to the bot. This should clear up the dupplication problems.

The long:

If you are using an external IM provider, such as gmail, we sometimes run into issue with knowing whether you are online or not. Since we try to respect 'Away' status of each of your connections, we send your messages to each one of your connections.

An artifact of this is that if a connection isn't alive anymore, the server will take the undelivered message and send it to all other connections. This happens most frequently with the gtalk web widget, because it creates a new connection each time you go to gmail.com and doesn't always seem to notify when you leave gmail.com. So you may end up with 2-3 phantom gtalk connections and one real one. Next time you get a message, it will fail on the phantom ones and resend to the real one, which results in 3 copies of the same notification.

'reset' will force our server to re-query every connection and clear them out if they don't reply. This should happen automatically already, but unfortunately, we don't always get the message from gtalk, so we have to resort to manual querying. For now 'reset' is something you need to do manually, but we'll update our server to do periodic re-queries so you won't even get into this situation anymore

Arne Claassen replied on April 29, 2009 22:23 to the question "Google Apps GTalk won't verify" in notify.me:

Jeremy,

Can you talk to users on any other Xmpp servers? I tried sending you an authorization request from support@agents.notify.me and assume that you did not get that either. Can you try adding support@agents.notify.me to your buddy list, so we can see if we can get our servers talking?

Also, something else that was strange is that zeus has your account in its roster twice, both marked that it has sent out the request. What's strange is that the roster should be using the account as the key, preventing multiple entries. Any chance that your username or account is defined with some unprintable characters?