aroth's dashboard

Kyle Bragger replied on May 06, 2008 17:53 to the question "I have a few questions I'd love to have answered." in Thmbnl:

Excellent, thanks!

Todd Sieling replied on May 06, 2008 17:51 to the question "I have a few questions I'd love to have answered." in Thmbnl:

Kyle we figured out what was up with the email and got your message. We'll reply shortly.

Kyle Bragger replied on May 06, 2008 17:37 to the question "I have a few questions I'd love to have answered." in Thmbnl:

Hi, I re-sent the email again today (and also on May 3). I can't post any of the details publicly or I'd just post it here, hence the email. Thanks.

kasperg replied on May 06, 2008 10:33 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Great! I'll test it this week.

aroth replied on May 05, 2008 23:33 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Paid accounts (Webmaster and Business service plans) can now upload custom 'Image Not Available' images for each authorization. From your account, click the authorization link and then click 'Upload New'.

We suggest uploading an 800x600 image with a 4:3 ratio. The image will be scaled down to several widths: 320, 160, 100, and 60 automatically. Once uploaded, you can click 'View All Sizes' to make sure everything is to your liking. To use the standard 'Image Not Available' image, click the 'Use Default' link.

Please let us know what you think.

Thanks,
Adam

aroth replied on May 05, 2008 23:33 to the question "Alternate "Image not available" image + random Magnolia screenshots?" in Thmbnl:

Paid accounts (Webmaster and Business service plans) can now upload custom 'Image Not Available' images for each authorization. From your account, click the authorization link and then click 'Upload New'.

We suggest uploading an 800x600 image with a 4:3 ratio. The image will be scaled down to several widths: 320, 160, 100, and 60 automatically. Once uploaded, you can click 'View All Sizes' to make sure everything is to your liking. To use the standard 'Image Not Available' image, click the 'Use Default' link.

Please let us know what you think.

Thanks,
Adam

Todd Sieling replied on May 05, 2008 16:33 to the question "I have a few questions I'd love to have answered." in Thmbnl:

Hi Kyle
I took a look but can't find the contact from April 24. Could you re-send?

aroth replied on May 05, 2008 15:35 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

You're welcome.

And I have a feeling that you'll be seeing the custom 'Image not Available' feature very soon. I'll post back when it's official.

kasperg marked one of aroth's replies in Thmbnl as useful. aroth replied to the problem "Create() reports 'url already exists' but find() returns 'Image not available'".

kasperg replied on May 04, 2008 09:28 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Thanks, Adam. That answers my question.

I hope you will add more specific error messages or the ability to specify your own "Image not available" file soon.

aroth replied on May 03, 2008 17:52 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

The 'url already exists' message means that the URL exists in our database. It may or may not have a thumbnail at that moment, but it will be processed if it does not. Future versions of the API may return more specific messages such as 'thumbnail has been generated' and include time stamps of when the url was imported and when the thumbnail was last generated.

kasperg replied on May 03, 2008 17:47 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

The thumbnail for http://upsido.com works now.

I understand there is a lag between submission and processing. Does the 'url already exists' error message mean that the URL *either* is in the processing queue or has a thumbnail already?

If that is the case something like the following would not work:

$thumbUrl = NULL;
//only try to get the thumnail url if it cannot be created
if (!$thmbnl->create($url))
{
//if the error string contains exist the thumbnail has already been generated and we can safely find the file
if (strpos($thmbnl->error, 'exist') > 0)
{
$thumbUrl = $thmbnl->find($url, $this->thumbnailWidth);
}
}

aroth replied on May 03, 2008 16:47 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Hello,

I notice that thumbnails for both http://dr.dk and http://berlingske.dk are now properly returned.

However, in the other situation, there exists a lag time between when a URL is submitted and when the thumbnail is processed. I verified http://upsido.com and found that it does infact have a thumbnail. When you call create(), the URL is passed to our thumbnail processing queue. It usually takes 1 to 2 minutes for the thumbnail to be processed, but may take longer under certain circumstances.

Please confirm that the thumbnail for http://upsido.com now exists.

Thank you,
Adam

kasperg replied on May 03, 2008 11:05 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Thumbnails for http://dr.dk and http://berlingske.dk work fine now, but the overall problem does not seem to be solved.

I tried calling create() for http://upsido.com, which returns false with the error 'url already exists'. However a subsequent find() for http://upsido.com still returns the "Image not available" file.

aroth replied on May 03, 2008 01:30 to the question "I have a few questions I'd love to have answered." in Thmbnl:

Hi Kyle,

I'll reboot our support robot and make sure your email is answered!

Thanks,
Adam

A comment on the question "I have a few questions I'd love to have answered." in Thmbnl:

Hi, thanks for the reply. 1 and 2 totally make sense and I'm good to go as far as that is concerned. However, I sent an email to support@thmbnl.com on April 24 regarding a project my company (decenthuman.com) is working on but have not received a reply.

Thanks,
Kyle – Kyle Bragger, on May 03, 2008 01:02

A comment on the question "I have a few questions I'd love to have answered." in Thmbnl:

Hi, thanks for the reply. 1 and 2 totally make sense and I'm good to go as far as that is concerned. However, I sent an email to support@thmbnl.com on April 24 regarding a project my company (decenthuman.com) is working on but have not received a reply.

Thanks,
Kyle – Kyle Bragger, on May 03, 2008 01:02

aroth replied on May 03, 2008 00:04 to the question "I have a few questions I'd love to have answered." in Thmbnl:

Hello.

#1. How often can I request a thumbnail to be regenerated.

Once every 24 hours. I will be adding API support for thumbnail regeneration requests shortly. Which API/library were you using? It'll be as simple as:

thmbnl->refresh( url )

#2. How quickly will a thumbnail be generated or refreshed after I request it with create()?

This time varies depending on the backlog, but it's usually fairly quick. After calling create(), the URL is added to our thumbnail processing queue. On average I'd say no more than a few minutes (but during busy periods, it may be longer).

#3. Is it possible to speak with sales/support/tech regarding partnership opportunities?

Sure, just send an email to: support@thmbnl.com

aroth replied on May 02, 2008 23:43 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Those two URLs were stuck in an error state which has since been cleared. I expect for both of them to be processed within an hour or two. I'll keep an eye on the progress and let you know what I find (if for some reason those URLs cannot be thumbnailed). I have put precautions in place to make sure this won't be a routine problem. Thanks for bringing it to my attention.

kasperg replied on May 02, 2008 06:20 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Cheers!