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AshleyAnne set one of AshleyAnne's replies as an official response to "Messages not being recieved" in Juice Wireless, Inc

AshleyAnne replied on May 08, 2009 21:34 to the problem "Messages not being recieved" in Juice Wireless, Inc:

Hello!

Sorry for the inconvenience, I am here to help in finding a solution! (:

If you could please send an email to our help desk: support@juicewireless.com

Please include:

1. Your mobile number.

2. The error that you are getting when unable to successfully send a message.

3. The numbers that you are attempting to send a picture.- this way we can try and track the url of your message and see where it is getting lost.

Thanks!
Ashley & the Juice Wireless Team

AshleyAnne set one of lex's replies as an official response to "cant see my reflection when I use the mirror app" in Juice Wireless, Inc

AshleyAnne replied on April 29, 2009 23:57 to the question "recipent can't open link" in Juice Wireless, Inc:

Hello!

Sorry for the trouble!

First, you want to be sure that your recipient has a 'data plan'. If they don't have internet on the phone, they will not be able to open the link in the messages from you.

Secondly, each phone is different when it comes to opening links. On some handsets you have to go into the 'options' menus to open the URL- but like I said it would totally depend on the phone.

Let me know if any of this is useful in finding the solution!

Thanks,
Ashley & the Juice Wireless Team

AshleyAnne marked one of lex's replies in Juice Wireless, Inc as useful. lex replied to the question "My messages arent received!".

AshleyAnne set one of lex's replies as an official response to "My messages arent received!" in Juice Wireless, Inc

AshleyAnne replied on March 20, 2009 21:24 to the idea "The Password Solution! (:" in Juice Wireless, Inc:

Glad I could help!

AshleyAnne set one of AshleyAnne's replies as an official response to "The Password Solution! (:" in Juice Wireless, Inc

AshleyAnne set one of AshleyAnne's replies as an official response to "cannot use you app. not recieving a password" in Juice Wireless, Inc

AshleyAnne set one of AshleyAnne's replies as an official response to "i have not recived Flutter password in México, please help me!" in Juice Wireless, Inc

AshleyAnne set one of lex's replies as an official response to "why can't i get flutter to work" in Juice Wireless, Inc

AshleyAnne set one of lex's replies as an official response to "My messages arent received!" in Juice Wireless, Inc

AshleyAnne set one of AshleyAnne's replies as an official response to "Why get no psd?" in Juice Wireless, Inc

AshleyAnne set one of AshleyAnne's replies as an official response to "Need MMS Password!!Help!" in Juice Wireless, Inc

AshleyAnne set one of lex's replies as an official response to "please helpme!" in Juice Wireless, Inc

AshleyAnne set one of AshleyAnne's replies as an official response to "The Password Solution! (:" in Juice Wireless, Inc

AshleyAnne replied on March 17, 2009 21:12 to the idea "The Password Solution! (:" in Juice Wireless, Inc:

Hi Tom

When you say 'no updates', do you mean to your thread or to the Flutter app in the AppStore? Updates were made server side [no need to update your current app] and a ‘Company Announcement’ was posted 6 days ago, please see link: http://getsatisfaction.com/juice/topi...

So, are you still encountering issues from the system integrations with the 3rd party SMS delivery system that Lex spoke to you about a few weeks back?

If you haven’t tried using the app since my update on Friday, please try again- we have done a lot of fixes and hope that everything is working properly.

Plus, as stated in the ‘Company Announcement’, your feedback is greatly appreciated- “its helps us sooo much to quickly locate the problems and make them better!!” (:

Thanks!
Ashley

AshleyAnne posted an update in Juice Wireless, Inc on March 11, 2009 21:01:

Juice Wireless Updates! (:

Hi Everyone,

Thanks so much for using our applications! Please, keep us posted if you come across ANY ISSUES and we will promptly respond with the SOLUTION!

For example-
Flutter Updates:
-Resolved all of the password problems.
-Fixed errors with recipients not receiving messages that you send.

So if for some reason you encounter any of these issues- PLEASE let us know ASAP.

Thanks you so much for all of your feedback- its helps us sooo much to quickly locate the problems and make them better!!

For the most up to date information on all applications made by Juice Wireless, please visit: http://juicewireless.com/iphone

Thanks!
Ashley & the Juice Wireless Team

AshleyAnne replied on March 04, 2009 22:09 to the problem "no password for iphone 3g and no email response either.6037672635" in Juice Wireless, Inc:

Perfect- Glad you received it!

Enjoy!

AshleyAnne set one of AshleyAnne's replies as an official response to "no password for iphone 3g and no email response either.6037672635" in Juice Wireless, Inc