Andrey Tagaew's dashboard

Andrey Tagaew replied on January 20, 2009 12:33 to the question "Why does it show "active" status for unsubscribed users?" in Newsberry:

Hi!

Your post made me really worry that people may continue get emails after they unsubscribed from the subscription.

I've just made several tests and found the reason of the issue. The functionality that makes subscribers inactive, if the subscriber unsubscribes from the subscription, working properly.
The people in your list really unsubscribed, but, after that, they subscribed for it again.
For some reason export functionality shows last inactive status even if the subscriber is active again.
We are going to fix that small issue shortly.

So, please, don't be worried, all the people who unsubscribed from your subscription are not getting emails.

Andrey Tagaew replied on January 15, 2009 12:56 to the question "Pictures in newsletter" in Newsberry:

Thank you so much for your help!

We will test it and fix for sure!

Andrey Tagaew replied on January 15, 2009 12:36 to the question "Pictures in newsletter" in Newsberry:

Thank you for your help Jon
I've already asked our QA manager to test it again and find out the issue, so we can fix it.
Can you tell what kind of browser are you using and the platform (Mac or PC) to make it faster ?

Andrey Tagaew replied on January 13, 2009 13:23 to the question "Pictures in newsletter" in Newsberry:

Anyway, all images should be shown when you sending test campaign.
So, please, test it before sending the campaign

Andrey Tagaew replied on January 13, 2009 12:59 to the question "Pictures in newsletter" in Newsberry:

Not really, actually the editor not let you to press insert button without selected picture
But anyway, thank for your help.

Was my post helpful for you ?

Andrey Tagaew replied on January 13, 2009 10:59 to the question "Pictures in newsletter" in Newsberry:

And again :)

If that "../" at the beginning of the link was inserted not by you but our system, i would really appreciate for the way how you made it.

Thanks!

Andrey Tagaew replied on January 13, 2009 10:57 to the question "Pictures in newsletter" in Newsberry:

There are two ways of how to solve the issue.
First one is remove images from the campaign content and insert them again.
The second is correct your links from relative to absolute path so the link

"../images/2033/bibelskole.jpg" will look like

"http://app.newsberry.com/images/2033/bibelskole.jpg".

Tell me how it help

Andrey Tagaew replied on January 13, 2009 10:53 to the question "Pictures in newsletter" in Newsberry:

Hi Jon

I've just review the campaign that you created and found that the links to the images that you uploaded via template editor are wrong.

In other words, they are looking like this: "../images/2033/bibelskole.jpg"
But should be "http://app.newsberry.com/images/2033/bibelskole.jpg".

Of course you should not worry about making all images that you uploading with absolute path. We implemented it in the way that once you upload the images, its automatically converts relative path to absolute.

But, for some reason in your situation its not happened. Could you tell me, did you change your image links manually?
If not, could you tell me the way how you insert images and what you did?

I promise to help you right away

Andrey Tagaew replied on December 02, 2008 21:43 to the question "How add a subscribe link?" in Newsberry:

Well, preview does not show of whether the tag was accepted or not, because its only preview.
Try to send test email on the last campaign step. If the link was processed properly, it should redirect you to unsubscribe stub page.
Why stub ? Because its test email.
But with test emails you will see for sure which emails were processed and which were not.

Let me know if you have troubles with it.

Andrey Tagaew replied on November 30, 2008 21:14 to the question "Forbidden words anyone?!" in Newsberry:

Hey!
Here is short list of words that you should not use:
free
congratul
opport
w.n
cialis
diet
smoking
viagra
weight
degree
dvd
gambling
horoscope
ink
joke
obligation
TV
cash
cheap
commodity
credit
deal
debt
discount
income
insurance
loan
merchant
money
mortgage
price
profit
ad.lt
d.ck
br.ast
enlarge
naked
nude
p.nis
pleasure
p.rn

If you have more questions, please dont' hesitate to ask. We are always glad to help!