Atef's dashboard

Thank you Linda,

The answer is no, BT Tradespace is an online advertising & Marketing service and is NOT an Email service.

You will need to have a valid working email address account, to register for the service with and this will be used as the logon name when accessing your BT Tradespace account and site. It can be can be a personal or a business email address.

However, BT Broad-Band service provides email services ..

BT Tradespace Team

Thank you Drachsi,

Yes you can get a customised code by visiting http://blog.bttradespace.com/badge/

BT Tradespace Team

Thank you Paula,

We have just replied to your support ticket already advisng the follwoing:

Should you encounter any login errors, first click on login button (top right corner) then on “Manage my Tradespace" button and carry on as the instructions bellow?

Otherwise please try clearing the Internet browser's cache files (Go to Tools menu bar\Internet Options\ delete temporary Internet files and cookies) and try login again as the above procedure.

To change your password, go to “My Account” tab (top right) and under Account Details section, click on Edit account details Button, enter new password and confirm new password, then click on save changes button. Do not change the email address in this section as it will corrupt your logon user name and will end up with login errors)

Organise your home page content:
Click on the “Design & Content" Tab and scroll down to the bottom of the page to the “Organise your home page content” section, then Select the appropriate number of photos, products ...etc to be displayed on the home page then click on “Save Organisation selections” button
Please complete all sections under the “Getting started in easy”

BT Tradespace Team

Thank you Maureen,

The issue you are encountering is due the portal editor where some reserved words get stripped out by portal editor. Such words are: Delete, Update, Select, Insert, Union etc., and everything after a quotation mark ";,--,create,drop,select,insert,delete,update,union,sp_,xp_";

We would advise on using alternative words or phrases to edit the about us section with,

As for resizing photos and images you can use: Microsoft Office Picture Manager, Windows Paint program or adobe photo shop or any other photo editing program available to you.

Ideal photo sizes are:

Main albums Photos: up to 1024 x 768 pixels

Main site Logo image: up to 230 x 120 pixels

Community Profile: up to 118 x 118 pixels

BT Tradespace Team

Thank you

Tradespace is currently experiencing a location search issue for newly created sites. This is a known issue and we would like to assure you that our development team will be deploying a fix in the very near future,

When you initially set up your Tradespace, it takes a little while for your new listing to be picked up by our search engines once you have categorised your business and entered your keyword searches.

We usually advise that you allow a couple of days from the creation of your Tradespace before you search for it. The more content, photos, videos, and blog postings you can populate your site with the more traffic you have visiting, the higher up the search listings your site will move

The information about our content surfacing rules can be found at: http://faq.bttradespace.com/how-do-i-...

BT Tradespace Team

Thank you Drachsi,

We are obviously concerned to learn you are dissatisfied with the responses you have received. We have investigated and can confirm that your Get Satisfaction posts have always been responded to in a timely manner. Please feel free to also contact us via support@bttradespace.com if you have any issues however small that you require assistance with.

In relation to the community post issue you raised, can we please request you provide us with the link for this community in order that we can further investigate this.

BT Tradespace team

Thank you Paul,

We have checked your site and found that all your products are step up to Custom price option, where you will need to change it to Price range option where you would enter a price range from £**.00 up to **.00 ..etc

Procedure;
Once logged into your site, select Manage my Tradespace, then select desgin & contents, then Products & Service, manage all products group, select each product or service in turn and click on the Edit button, then change the cost price option then save changes ..

BT Tradespace Team

Thank you Paul,

Please, send us your site and contact details to support@bttradespacespace.com so to enable us to investigate and diagnose this issue further,

BT Tradespace Team

Thank you Steve,

Tradespace search engines use site content to index the sites. The information about our content surfacing rules can be found at: http://faq.bttradespace.com/how-do-i-...

You can aim to be surfaced more prominently in other areas by encouraging your customers to write reviews, rate your products and services and continue to add fresh content to your Tradespace site. A weekly blog is also a great way of ensuring that your site remains active and more importance will be placed on it by the Tradespace search engines.

When you initially set up your Tradespace, it takes a little while for your new listing to be picked up by our search engines once you have categorised your business and entered your keyword searches.

We usually advise that you allow a couple of days from the creation of your Tradespace before you search for it. The more content, photos, videos, and blog postings you can populate your site with the more traffic you have visiting, the higher up the search listings your site will move

For example, you can:
-check your postcode for the local search
-categorise your products/services in new categories
-add pictures to showcase the products/services
-add new products on sale,
- continue writing blogs and adding other content...

BT Tradespace Team

Thank Helen,

Please use steps below to link desired websites URLs to your community profile;

Once logged in, click on “my account” (top right corner) then Scroll down to “your community profile” section.
Select Enhance your profile button
Scroll down to “Enter Links to your Websites section and enter the desired URL of your websites there and click on “Save Changes” button.

Also you can link your own website from within actual home page of your BT Tradespace site by:
Click on "Manage my Tradespace" button (located above the site logo or top right of the page)
Under "Quick and easy things to do" section select "Update your company contact information"
Enter the URL of your website into the “web site” field / text box.
Click on "save your information” button (bottom of the page).

BT Tradespace Team

Thanks Mark,

Please can you provide us the site URL by emailing us at support@bttradespace.com and we will investigate and advise further ...

BT Tradespace Team

Thanks Darren,

Once a site is deactivated it won't be available for viewing, and the deletion process can take up to 48 hours, so deactivating the site is a good way of hiding the site from the public while the deletion process in progress.
Also, we can assure you that all requests submitted to support@bttradespace.com will be answered and resolved accordingly,

BT Tradespace Team

Thnaks Chris,

Loading up products and featured products onto your site:

Once logged in, click on “Manage your Tradespace” located top right of the page or below the site's your Logo.
Click on the "Design & Content" Tab and scroll down to the bottom of the page to the “Organise your home page content” section, then Select the appropriate number of products to be displayed on the home page then click on “Save Organisation selections” button

• Select “Products & Services” tab (top of the page ) and click on “Add Product” link
• Enter the product name or title, then click on Browse to find the image/photo file of that product, Give it a short description, then add the appropriate price and cost,
• Make sure there is a TICK against “ All Products “ or “ Featured Products” and click on “Upload item” button to complete procedure,
• Please repeat above steps to upload more products, and be aware that when entering multiple products, if you are using the same photo / image you will need to rename it or it will overwrite the previous product entered.

Loading up your site’s LOGO:
Now click on “Manage your Tradespace” located below your Logo.
Click on Upload Your Company Logo link (under the Getting started is easy section )
Select the Upload a new Logo Radio button the click on browse
Locate the image file you want to load up
Click on save logo Selection Button

Loading up Photos onto your site:
Once in please click on the “Design & Content" link
Select “Photos”
Select ‘”add photos”
Select the “Browse” button and locate the appropriate image on your PC
Assign your photo an appropriate Title, Description and Keywords (so potential buyers are able to find your image with Tradespace)
Select “Save Photo”

Also for a quick answer – try our extensive http://www.bttradespace.com/support.aspx section

BT Tradespace Team

Thank you Robin,

Please contact us at support@bttradespace.com an include your primary email address, your Tradespace site URL or the company name, and we will process the cancellation request from our end.

BT Tradespace Team

Thanks Diana,

Our technical team are aware of this issue and are working on a resolution, please accept our apologies for an inconvenience caused.

The BT Tradespace Team

Dear Dave

My name Is Emma and I manage the BT Tradespace Customer Service & Support Department. On behalf of BT Tradespace, please accept my apologies for the erroneous registration.

BT Tradespace is a free product. Its many benefits include enabling companies to showcase their business, drive traffic to their websites, sell their services or products and drive their SEO to another level. I would like to offer you the opportunity for one of our BT Tradespace Experts to call you and give you a very brief tour of the site for you to determine whether or not you feel it would benefit your company. Please contact me through support@bttradesapce.com to confirm your acceptance and I will arrange the call.

Once again please accept our sincere apologies.

Atef – we need to hold off deleting the site just in case he decides he wants it.

Regards

Emma

Thank you david,

Firstly, we're sorry for the inconvenience caused by this issue, Please, forward to us at support@bttradespace.com the wrongly spilled email address to enable us to cancel it and should you wish to opt in for BT Tradespace service, please send us the correct email address you wish us to register your site and account with.

As Tradespace Basic is free, and as such offers no risk to yourself why not sign up and see how it works for your business, BT Tradespace is an added value service and free, offered to BT Customers for listing their trade and businesses on line to promote and enhance advertising and marketing services,

We hope that you do indeed decide to join us on BT Tradespace and please do not hesitate to contact us again at support@bttradespace.com should you have further questions/ queries.

BT Tradespace Team