Atef's dashboard

Atef replied on July 24, 2009 12:51 to the question "Why cant I add content to my Blog" in BT Tradespace:

Thanks John,

We have tested from our end and had no issues in adding new blogs and text contents, our advise to check your local settings, e.g. pop-ups and fishing falterings, antivirus settings ..etc.

BT Tradespace Team

Atef replied to a topic that has since been removed from BT Tradespace. see the change log

Atef started following a topic that has since been removed from BT Tradespace. see the change log

Atef replied on July 16, 2009 15:09 to the question "Can't find Products!" in BT Tradespace:

Thank you Loretta,

Please note that recent changes and activities on your site may take up to 48 hours before the change is reflected and the business starts to appear in the search listings pages.

All our Tradespacers have to do is, update their content and offering to be sure they make the most of their Tradespace.

For example, you can:
-check your postcode for the local search
-categorise your products/services in new categories
-add pictures to showcase the products/services
-add new products on sale,
- continue writing blogs and adding other content...

For more information about our content surfacing rules can be found at: http://faq.bttradespace.com/how-do-i-...

You can aim to be surfaced more prominently in other areas by encouraging your customers to write reviews, rate your products and services and continue to add fresh content to your Tradespace site. A weekly blog is also a great way of ensuring that your site remains active and more importance will be placed on it by the Tradespace search engines.

BT Tradespace Team

Atef replied to a topic that has since been removed from BT Tradespace. see the change log

Atef replied on July 14, 2009 13:42 to the question "Time to check out this page" in BT Tradespace:

Thank you Fiona,
The page has been updated. The competition closed a while ago.

http://blog.bttradespace.com/announce...

BT Tradespace Team

Atef replied on July 13, 2009 08:08 to the question "Chaning locatin address doesnt seem to work" in BT Tradespace:

Thanks Girlsgottohave,

Firstly, we're sorry for the inconvenience caused by this issue where some locations are not mapped out correctly.
Causes could be due to the data entered in the address fields text boxes incorrectly, and would advise on re editing your Business Location address and modify according according to the following settings:

1) Address 1 Field; should always includes the street address ( if address 1 contains a building name, move this to address 2 field )
2) The Primary postal Town should always be in the town filed, NOT in address 2 filed or address 3 )
3) Area Post Code should be complete and correct (e.g. AB1 2YZ )

By moving address fields around will correct your Map-Pin to the correct Location on the map

Click on "Manage my Tradespace" button (located above the site logo or top right of the page). Under "Quick and easy things to do" section select "Update your company contact information". Edit as necessary and click on "save your information" button at the bottom of the page.

BT Tradespace Team

Atef replied on July 03, 2009 14:55 to the question "Why does the 'make a community' work sometimes and not others?" in BT Tradespace:

Thank you Fiona,

Sorry you are encountering these performance issues; we believe these issues at times can be due to network traffic or requets timing-out and waiting periods.
Please, try clearing the Internet Browser's cache files periodically, as this can improve the site’s performance,

Please contact us at support@bttradespace.com and we will assist you while online.

BT Tradespace Team

Atef replied on July 03, 2009 13:50 to the question "why can I not find my trade space ?" in BT Tradespace:

Thank you Ruppel Joshi,

Please note, that any updates that you make to your site may take up to 48 hours before the data is indexed by the Tradespace search engines. Tradespace search engines use site content to index the sites, and for newly created sites It is best to search by using the first search box only leaving the “in Location” second search box empty.

The information about our content surfacing rules can be found at: http://faq.bttradespace.com/how-do-i-...

Please make sure to include key-words that potential customers would use in their search criteria, i.e. among the Logo name, the tag line, on the first line of the about us section and the contents too including products and services names that your business provides.

Therefore we would advise that you incorporate any key search words into your "About us" and “blog" sections- where they would fit naturally. This will help to ensure that your site is indexed correctly and more easily found within Tradespace.

A weekly blog is also a great way of ensuring that your site remains active and more importance will be placed on it by the Tradespace search engines.

You can aim to be surfaced more prominently in other areas by encouraging your customers to write reviews, rate your products and services and continue to add fresh content to your Tradespace site

BT Tradespace Team

Atef replied on June 29, 2009 08:14 to the question "What is 'Plug This'" in BT Tradespace:

Thank you Euan,

A 'plug' is when someone wishes to recommend a business or product to others.
If you like a particular blog entry, photo or podcast, you can give it a plug by clicking on the thumbs-up icon. We encourage this, since it helps BT Tradespace users find worthwhile content

BT Tradespace Team

Atef replied on June 29, 2009 08:08 to the question "Can we have a 'this does not answer my question' link on the questions too please!" in BT Tradespace:

Thank you Fiona,

Please note that you are always able to contact us at support@bttradespace.com for all of your BT Tradespace issues and queries.

BT Tradespace Team

Atef replied on June 26, 2009 08:59 to the question "Frustrating search results" in BT Tradespace:

Thanks Fiona,

Try searching by using the first search box only leaving the “in Location” second search box empty. Please note that you need to have the words that a potential customer would use in their search tools,

BT Tradespace Team

Atef replied on June 26, 2009 08:50 to the question "Knowing when an item sells" in BT Tradespace:

Thank you Claire,

Once a customer complete the buy-now form and submits it, an email will get sent to the business email address of that site...

BT Tradespace Team

Atef replied on June 26, 2009 08:46 to the question "cant access my account" in BT Tradespace:

Thank you Brian,

please send us your company name or the Tradespace site name to support@bttradespace.com and we will find, reset password and send you your login confirmation ...

BT Tradespace Team

Atef replied on June 25, 2009 14:57 to the question "Home page" in BT Tradespace:

Thank you Dave,

Please re organise your home page content as below;
Click on the “Design & Content" Tab and scroll down to the bottom of the page to the “Organise your home page content” section, then Select the appropriate Tabs to displayed and the number of photos, products ...etc to be displayed on the home page then click on “Save Organisation selections” button

BT Tradespace Team

Atef replied on June 25, 2009 14:46 to the question "Frustrating search results" in BT Tradespace:

Thank you Fiona,

Please note, Tradespace search engines use site content to index the sites and any updates that you make to your site may take up to 48 hours before the data is indexed by the Tradespace search engines.
The information about our content surfacing rules can be found at: http://faq.bttradespace.com/how-do-i-...

Therefore we would advise that you incorporate any key search words into your "About us" and “blog" sections- where they would fit naturally. This will help to ensure that your site is indexed correctly and more easily found within Tradespace
A weekly blog is also a great way of ensuring that your site remains active and more importance will be placed on it by the Tradespace search engines.

You can aim to be surfaced more prominently in other areas by encouraging your customers to write reviews, rate your products and services and continue to add fresh content to your Tradespace site

BT Tradespce Team

Atef replied on June 25, 2009 14:25 to the question "Business Registration Help Required" in BT Tradespace:

Thank you Simon,

We have checked our system and found your site fully registered and the link the your own website [ http://www.toucanimages.co.uk ] is added properly.

We have tested site's login and browsed site's pages successfully.

BT Tradespace Team

Atef replied on June 23, 2009 11:08 to the question "Change of Address" in BT Tradespace:

Thank you Nathalie,

please note that you Tradespace account is based on your logon name in the form of an email address, and once this logon name is issued it can't be changed or edited...etc as it a unique name to enable login and admin tasks.

However each Tradespace site has a business email section to enable potential visitors to the site to contact you on, and this business email can be changed at any time,

We would advise to leave the Logon name as it is and change the business email by going to "Manage your Tradespace" area then "Company Contact Information” section and changed the business email field box entry there, saved changes and exit.

Kind regards

BT Tradespace Team

Atef replied to a topic that has since been removed from BT Tradespace. see the change log

Atef replied on June 15, 2009 08:23 to the question "to close tradespace" in BT Tradespace:

Thank you Hephzibah,

Please be advised that once a site has been deleted the system does not allow for its resurrection. Therefore, if you wished to use the site again anytime in the future it would require the setting up a new site with a different URL.

We would advise on deactivating your site for now, Please follow steps below to deactivate your BT Tradespace site;

Once logged in, go to “Manage my Tradespace" button
Click on "Account details” tab then click on "Site Settings” tab
Click on “Deactivate” button then on “Disable Ratings” button
Save settings.

Should you wish to cancel your site and account, then send us your account details i.e. Logon user name & the Site URL ( site name ), and we will process the cancellation on your behalf.

BT Tradespace Team