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In Conversation Views, if I send a message with the subject "question", and someone replies, it will thread that conversation with other messages with the same subject. How do I fix this?

I recently ordered a Dell XPS M1530 which was invoiced on 9-4-08 (ord#432687378). It was delivered to me on 09-08-2008. I was excited to get my new laptop and become mobile once again. After using the computer for a couple of weeks, I started noticing issues, computer rebooting, mouse disappearing, battery life not making more than 2 hours and heat that at times would feel like it could catch on fire. So yesterday 9-27-08 I decide enough was enough and that the computer was not going to work for me. I contacted Dell several times via phone but was disconnected each time. I then sent an email to customer support saying that I would like to return my laptop. Additionally, this morning I called Dell customer support where I received the worst customer service that I have ever received. I was informed that their was nothing that they could do after the 21 day return period (from invoice date). I spoke with a supervisor (vinny 106209) and was repeated the same thing. Now I feel that I'm stuck with a laptop that will never work to my satisfaction. I know that it was my responsibility to get the laptop returned to them within the 21 day period, if I wanted refund. That's just not a very long time to evaluate a computer. Especially since I technically didn't get a full 21 days with the product.

Never-the-less, does anyone know if their is someone at Dell that handles Customer issues like this? It would be a shame that after 10 years of buying Dell computers and servers for myself, my family and my companies that they would not bend their "rules" a bit to keep a customer happy.