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  • problem

    Axyl replied on May 28, 2009 21:45 to the problem "Unable to download setup program or install." in Slife Labs:

    Axyl
    Yes, we're in Australia.

    I'd be interested in the other links, but I fear that there will still be issues running the software, if it communicates with your servers (For the team edition) where those servers have resolution issues too?

    Still, we're happy to give it a shot.
    Do you think this solves the problem? Mark it as solved
  • problem

    Axyl replied on May 28, 2009 05:07 to the problem "Unable to download setup program or install." in Slife Labs:

    Axyl
    I've been working from the aforementioned office for the past few days and noticed that your website's CSS and images don't load either, for the same reason.

    Your css is set to load from v4-slabs-assets.slifelabs.com.s3.amazonaws.com, but from this office, that domain name can't be resolved by DNS. (www.amazonaws.com does resolve directly).
    Do you think this solves the problem? Mark it as solved
  • problem

    Axyl reported a problem in Slife Labs on March 25, 2009 22:28:

    Axyl
    Unable to download setup program or install.
    Do you have a version for download that doesn't use Amazon's S3? We tried to evaluate your program, but at one of our offices, apps.slifelabs.com.s3.amazonaws.com resolves to a different IP than the other offices and always gives back an error.

    I presume that the problem is really with Amazon; I'm also sure that we'd not be the only people having the issue.

    The original setup file can't be downloaded. If it's downloaded from somewhere else that works, and then run from the site with the issue, then again it still can't install as it obviously tries to download extra files that fail.

    Here's the last couple of lines from the install.log...

    Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi' is 'Bypass'
    'SQL Server Compact 3.5' RunCheck result: Install Succeeded
    Launching Application.
    URLDownloadToCacheFile failed with HRESULT '-2146697211'
    Error: An error occurred trying to download 'http://apps.slifelabs.com.s3.amazonaws.com/win/Slife.application'.
    Status of package 'SQL Server Compact 3.5' after install is 'InstallSucceeded'