caparks's dashboard

caparks set one of caparks' replies as an official response to "Don't always have a Bill and don't want to enter one" in change:healthcare, inc.

caparks replied on March 03, 2008 19:30 to the question "Don't always have a Bill and don't want to enter one" in change:healthcare, inc.:

Hey Stanp! Like Robert said, we'll be up shortly with the new site [fingers crossed]. Please please please -- let us know if you have any questions!

christopher

caparks, an employee of change:healthcare, inc., replied on January 01, 2008 14:05 to the question "Confusion re open versus closed balances?" in change:healthcare, inc.:

Your right! I often tell people to use tags as a was to group things (like multiple items, providers, etc that are associated with one episode of care or event... like a car accident or long hospital stay + associated home health). Very creative using "C#:xxxx" as a way to group and sort claims... you could even go with "eob-c#:xxxx".

The gang here have already been prompted to add "Claim #" as a new field though I also like your creative solution!

SongofRuth - You are our new Rock'n Power User. THANKS!

caparks set one of caparks' replies as an official response to "Confusion re open versus closed balances?" in change:healthcare, inc.

caparks, an employee of change:healthcare, inc., replied on December 28, 2007 19:52 to the question "Confusion re open versus closed balances?" in change:healthcare, inc.:

ok... part two. This is GREAT question to something that isn't so obvious... Change the bill amount to $100... because that is the amount that the doctor billed somebody (in your case, he billed the insurance company so the combination of your $15 co-pay and the insurance EOB should net the balance to zero).

It's weird, i know - but you really didn't get "billed" when you made that co-pay. It was merely a payment of $15 while you were there towards a total bill of $100.

And don't worry about the order of data entry. It shouldn't make any difference to MBM what order you put things in.

Let me know if that takes care of it for you and thank you so much for asking.

caparks set one of caparks' replies as an official response to "Confusion re open versus closed balances?" in change:healthcare, inc.

caparks, an employee of change:healthcare, inc., replied on December 28, 2007 19:45 to the question "Confusion re open versus closed balances?" in change:healthcare, inc.:

First thing... we've made entering prescriptions a little easier [though in the next release in February (2 months from now) it will be super simple with a new Rx button :) where you'll be able to pick/search from the actual prescription name etc]
In the meantime, though, now you don't have to enter an offsetting bill for a prescription. Simply enter a new payment and as you are inputing your payment -- UNcheck the checkbox next to "will bill?" By unchecking the box, MBM will auto create a phantom off-setting bill so that you do not have an outstanding pharmacy balance.

That should make entering prescriptions easier (until we go live with the new enhancements)

Whew! let me take a brake for a sec and i'll answser your other question :)

caparks started following the question "Confusion re open versus closed balances?" in change:healthcare, inc..

caparks set one of caparks' replies as an official response to "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.

caparks, an employee of change:healthcare, inc., replied on September 14, 2007 14:06 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

DANGER Team!.... all hands on deck! please get on this ASAP

Cupcake 11441 - I'm embarrassed but we'll address both the javascript and date issue IMMEDIATELY. We're trying to implement a new date tool that not only allows you to input 7-31-07 or 7/31 but also to type in "Today" or "Next week" or "Last Tue" and intelligently know what that means... sigh... some how in the interim - I must have pushed some code that offset the service date field. I take the blame on this one [baaaaadddd founder, shame shame]

My sincerest apologies. Fortunately, there are others much smarter than me that will address this quickly. I'm sure that they will beat me silly and into submission to NEVER let this happen again.

- christopher
co-founder

caparks started following the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc..

caparks, an employee of change:healthcare, inc., replied on September 11, 2007 12:11 to the problem "I've changed my email twice but in Satisfaction screen it won't recognize it" in change:healthcare, inc.:

DCC - you should be able to sign-up here ----> http://getsatisfaction.com/people/new

caparks set one of caparks' replies as an official response to "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.

caparks, an employee of change:healthcare, inc., replied on September 10, 2007 04:08 to the question "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.:

DCC, i think that we answered this for you [but just in case] - if you have insurance and the Doctor/Provider is estimating your coverage and your "responsibility"... then yes, enter the "charges" amount of the bill as the billed amount in MedBillManager. If you do not have insurance, and the Provider is discounting your bill, then you would enter the later. Make sense?

caparks, an employee of change:healthcare, inc., replied on September 10, 2007 04:06 to the problem "I've changed my email twice but in Satisfaction screen it won't recognize it" in change:healthcare, inc.:

Thanks Thor! Well, that's the official word from our Satisfaction team... now that's responsiveness :)

caparks, an employee of change:healthcare, inc., replied on September 10, 2007 03:45 to the question "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.:

Tink - You're quick - nice response!

caparks set one of caparks' replies as an official response to "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.

caparks, an employee of change:healthcare, inc., replied on September 10, 2007 03:43 to the question "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.:

DCC - if you have insurance and the Doctor/Provider is estimating your coverage and your "responsibility"... then yes, enter the "charges" amount of the bill as the billed amount in MedBillManager. If you do not have insurance, and the Provider is discounting your bill, then you would enter the later. Make sense?

caparks set one of caparks' replies as an official response to "I've changed my email twice but in Satisfaction screen it won't recognize it" in change:healthcare, inc.

caparks, an employee of change:healthcare, inc., replied on September 10, 2007 03:35 to the problem "I've changed my email twice but in Satisfaction screen it won't recognize it" in change:healthcare, inc.:

In fact, (assuming that i understood your frustration of having to have 2 user ids and pswds for MBM and Satisfaction)... i'll visit with Amy about nearer-term solutions to reduce the number of log-ins... lord knows that we all have too many passwords to remember!
Thanks for pointing out your frustration... we'll work with the Satisfaction team.