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Bought a Latitude D630 with XP Prof and 3-year on site warranty. I found the windows power manager and windows screen safer didn't work. Called the support. After a remote diagnostic, the rep told me I needed to reinstall windows.

I reinstalled the OS. During the installation, I found the problem was triggered by CyberLink PowerDVD, which was buddled in the laptop package. I called Dell support, but the rep told me they were not responsible for the third party software, even this product was part of the sales and listed on the invoice.

I tried to contact CyberLink, then I found it doesn't provide phone support. Everytime you email them a message, it takes 10 to 14 days to get their response. And the solutions didn't work. I'm wondering how Dell could sell these products that have conflicts with their system?

The lesson we learn is do not buy DELL. And we will not recommend Dell to any of our clients any more so we don't want our clients to get mad.