Bart's dashboard

A comment on the problem "Gmail problem with build in groups" in Soocial:

Mano,

so did you have contacts in those groups before you synced Gmail with Soocial? – Bart, on December 10, 2009 14:35

A comment on the question "How do I manually setup a phone?" in Soocial:

merijn, really sorry you can't get it to work. We need to dig in to it. We are looking in to buying a Samsung Star so we can do some testing to see what the phone expects from us. – Bart, on December 10, 2009 14:22

Bart replied on December 10, 2009 14:20 to the problem "Duplication of street adress" in Soocial:

Hey Mooligan,

you found a bug like issue. I can explain a bit. If you edit a contact in the contact editor on soocial.com and there is a comma in the contact detail then when we save the contact we will add a \ to escape the comma.
If a contact comes in from a device and we save that contact we do not do the same thing.

So when we merge the contacts and we look for duplicate details then to the merging code those look like they are different.

So, we will have to make sure we store all our data in exact the same way.

We will have to fix this. Might take a bit before it is fixed.

Thank you for letting us know!

Bart replied on December 10, 2009 13:10 to the problem "Installation issues" in Soocial:

Hey Mark,

I did look at the logs on the server. There is no trace of your Blackberry contacting us. What do the logs say on the Soocial Blackberry client?

Bart replied on December 10, 2009 08:47 to the question "Lost as always" in Soocial:

Hey Robert,

your post might have been a bit premature..... if things get busy, it might take a bit longer for your sync to run. You can expect a manually initiated sync to run in about 20 minutes.

Are they gone?

A comment on the question "How do I manually setup a phone?" in Soocial:

what settings do you have for the contacts database?
seems like you have ./contacts/ now. Could you try either ./contacts or just contacts? – Bart, on December 09, 2009 15:48

A comment on the question "How do I manually setup a phone?" in Soocial:

Merijn,

I deleted the phone from the www.soocial.com/connections page. I am hoping this might solve it. Can you try once more?

We do not have a lot of experience with Samsung telephones. Seems like there ain't many that actually properly support syncml. But we seem to be close for your phone. – Bart, on December 09, 2009 13:55

Bart replied on December 09, 2009 13:36 to the problem "Duplication of street adress" in Soocial:

mooligan,

can you give us the name of that contact so we can see what happened? support (at soocial dot com)

Bart replied on December 09, 2009 13:32 to the problem "Installation issues" in Soocial:

Hey Mark,

We need your user name to find the logs. Can you send it to support (at soocial dot com)?

Bart replied on December 09, 2009 13:14 to the question "SOOCIAL SYNC FOR OUTLOOK CRASHES" in Soocial:

Hey leogiampiero,

sorry about the client crashing. We have not seen this for any other user. Hard to say what is causing it.

Bart replied on December 09, 2009 13:08 to the question "Can't remove groups!" in Soocial:

Hey leogiampiero,

i think I found your account. You don't seem to have any groups. Does that mean this got solved?

Bart replied on December 09, 2009 13:01 to the problem "Restoring contacts from backup fails" in Soocial:

I did reply to your mail

Bart replied on December 08, 2009 15:04 to the problem "Some fields are synced but not shown in Soocial web client" in Soocial:

You are right Mano,

we need to put some time in to that. Not sure when that will be available.

Bart replied on December 08, 2009 15:02 to the praise "A gift from heaven!" in Soocial:

Thank you Mano, we are blushing.

A comment on the question "How do I manually setup a phone?" in Soocial:

Also seems like you have settings entered for sync calendars and stuff. Soocial only does contacts. Can you turn of syncing:
Memos or Notes
Schedules of Calendars
Todo's
Memos – Bart, on December 08, 2009 15:01

A comment on the question "Sync Sony Ericsson p990i Fails" in Soocial:

I don't think you can in that phone. We have to see if we can find the cause for it failing. – Bart, on December 08, 2009 14:32

Bart replied on December 08, 2009 14:28 to the problem "iPhone client replaces contacts instead of updating them." in Soocial:

that is possible. But that adds logic and slowness to the client. We'd have to look in to that. We'll make that a feature request. We might get to it at some point. Especially if we find that this is an issue for more users.

Thanks for your feedback!

Bart replied on December 08, 2009 14:11 to the problem "Gmail problem with build in groups" in Soocial:

Hey Mano,

Friends, Family, and Coworkers are gmail groups. You can't really delete those. Somehow the were deleted. The problem is that these are protected groups. Not sure how to fix that. The work around would be to create a different group with another name. For example "Friends1" Then in OSX copy all your contacts from the "Friends" group in to the "Friends1" group. Then delete the "Friends" group. Now this group should make it to Gmail

Bart replied on December 08, 2009 13:46 to the problem "iPhone client replaces contacts instead of updating them." in Soocial:

Hey bkummel,

yes that is an issue. Soocial make use of the syncml protocol for syncing with the clients. This protocol is designed to do send the whole Vcard and not just the changes. Sorry that messes your system up.

Bart replied on December 08, 2009 12:54 to the question "is there nokia 5800 support?" in Soocial:

Hey filip,

should work:

From the main menu, go to the "Tools" folder and select the "Sync" icon.
From the Sync screen, select "Options"->"New sync profile" and enter the following:

Sync profile name: Soocial
Select "Applications" then "Contacts"
Include in sync: Yes
Remote database: ./contact/
Synchronisation type: Normal
Select "Back" then "Back" then "Connection settings"
Server version: 1.1
Data bearer: Internet
Host address: http://sync.soocial.com/
Port: 80
User name: ----
Password: ----
Allow sync requests: Yes
Accept all sync reqs.: No
Network authentic.: No ( Delete or Edit)

please let us know f that works for you.