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    bauke salverda asked a question in MindValley on March 27, 2009 20:16:

    bauke salverda
    why such poor customerservice?
    HELP EXPLAIN ASAP PLS

    Can anyone explain to me why MindValley says it is a leading company where it maintains such minimalist customerservice to put it mildly!

    On Feb 28 I purchased Adwords System Exposed v9.0 and around the same time I also bought WordButler

    It took an awfull lot of emails to learn that the file-extension DOTair while downloading thanks to the darker secrets of the internet changed into zip and that simply changing the extension solved the notworking of the application (thx)

    and to date al of my emails regarding the bonus of 3months free membershipentry to MindValleyLabs go UNANSWERED, why?

    sofar I do regret my spends on the Exposed v9.0 PDF and on WordButler and I am not hopeful on the Adwords Profit Guard

    So I just cannot get my mind around the extremeties here, webpresence that seems of highvalue and then very very very poor customersupport, which I dont mean personally onto John Moore, the responses I got eventually were okay

    though I am still waiting on 2 topics SINCE Feb 28!!!

    beats me why!

    and yes nothing works - direct emails, support tickets, emails to personal addresses I found

    STUPID, plain STUPID

    bauke salverda