bayard's dashboard

bayard replied on March 04, 2009 22:22 to the problem "Error initializing New Relic plugin !" in New Relic:

Hi Anas,
I am so sorry it has taken so long to get back to you. It is pretty unlikely that this is a newrelic agent issue. Is it possible that the passenger app is running under a different user?

bayard replied on February 27, 2009 17:36 to the problem "Stats rubber banding from minute to minute" in New Relic:

Hi Joseph,
Can you send your account name to support@newrelic.com? We will take a look and reply.
Thanks,

Bayard

bayard replied on February 18, 2009 21:28 to the question "Turning off error collector doesn't work." in New Relic:

Hi Garry,
Would it be possible to email your newrelic.yml and your newrelic agent logs to support@newrelic.com?
Thanks,

Bayard

bayard replied on February 11, 2009 23:04 to the problem "Stats aren't showing right" in New Relic:

Hi Josh,
We are more than happy to work with you.
A 30 minute flatline may well mean that the agent was unable to connect to the server.
I am a bit confused by your time win it seems like your time window selected is 02/02 in the .pngs. That would explain why I don't see the flatline.
Can you verify your time window and send us the agent logs for the time period in question?

Thanks,

B

bayard replied on February 11, 2009 20:10 to the problem "Stats aren't showing right" in New Relic:

Hi Josh,
Can you elaborate on "our stats are showing zero? I am looking at a 3 day view and I see data all the way through. Please feel free to send an email to support@newrelic.com if you want to keep this thread private.
Thanks,

Bayard

bayard replied on February 10, 2009 23:40 to the question "Any chance of getting a high-res New Relic logo for use as a desktop icon?" in New Relic:

OK, we snuck this one by :-)

bayard replied on February 10, 2009 23:08 to the question "Any chance of getting a high-res New Relic logo for use as a desktop icon?" in New Relic:

Cool! So do you plan to have the status in the center of the icon (IE green, yellow or red)?

bayard replied on February 10, 2009 22:22 to the question "Any chance of getting a high-res New Relic logo for use as a desktop icon?" in New Relic:

Hi Stephen, creative is a bit slammed right now but I will pop this into their backlog.
Any chance of getting a screen grab so we can see how you are using it?

bayard replied on February 10, 2009 21:59 to the question "Any chance of getting a high-res New Relic logo for use as a desktop icon?" in New Relic:

Hi Stephen,
This should do it for you.

bayard replied on February 10, 2009 21:23 to the question "Any chance of getting a high-res New Relic logo for use as a desktop icon?" in New Relic:

Hi Stephen, let us see what we can do for you.

bayard replied on February 06, 2009 22:25 to the problem "My account is tied to engine yard and I can't change it." in New Relic:

Hi Noah,
Which product level are you interested in?
Thanks,

Bayard

bayard replied on January 27, 2009 19:35 to the problem "Not seeing transaction tracer data" in New Relic:

Hi Mike,
Please make sure that you have this value set in your newrelic.yml file.

transaction_tracer:
enabled: true

The mongrels will need to be restarted after the change is made.

Please let us know if this doesn't resolve your issue.

bayard replied on January 19, 2009 16:59 to the problem "Controllers view bug" in New Relic:

Hi Sam, I have filed a bug for this. A workaround would be to do a full browser refresh by hitting shift+reload.
Thanks,

Bayard

bayard replied on January 19, 2009 16:46 to the problem "Controllers view bug" in New Relic:

Hi Sam, we will take a look and be back to you shortly.