BeatportLaura's dashboard

BeatportLaura replied on August 25, 2008 16:11 to the question "i've a question for you !" in Beatport:

Sure! I'll take a look at this and send you some information to your email address. :)

BeatportLaura replied on August 18, 2008 15:45 to the question "Why won't it let me re-download tracks that failed to download??" in Beatport:

Hey TK,
Please get in touch with me at: laura@beatport.com and let me know which tracks you are missing. I'd be more than happy to reset them for you.

Also, as a side note, if you run into issues with your initial download you always have a 4 hour window inside of the 'Re-Download' tab to try again.

Laura

BeatportLaura replied on August 04, 2008 22:03 to the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

No problem at all.
Also, I wanted to let you know that as per your suggestion I have made some changes to our reset password system.
Thanks again for the feedback!

ElBerticus replied on August 04, 2008 21:37 to the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

Thanks for taking a look at this!

A comment on the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

Sure. I sent an email from the account associated with my BeatPort account. – ElBerticus, on August 04, 2008 18:10

BeatportLaura replied on August 04, 2008 17:52 to the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

Hey ElBerticus~
Could you send me your Beatport username so I can take a look at this and send you a link to reset your password?
Thanks!
Laura

ElBerticus replied on August 04, 2008 17:49 to the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

I mistyped my password once too often and was locked out; I can't contact anyone to fix the problem, and the account email address sends nothing in return... even a simple acknowledgement that the email has been received would go a long way toward fixing the issue.

BeatportLaura replied on June 17, 2008 18:00 to the question "cant access beatport.com" in Beatport:

I totally agree. Once I made the switch I never looked back. LOL

ian perry replied on June 17, 2008 17:55 to the question "cant access beatport.com" in Beatport:

i've actually switched to firefox anyway and its just generally better and quicker on everything ..thanx.

BeatportLaura replied on June 17, 2008 17:47 to the question "cant access beatport.com" in Beatport:

Great! :)
You are very welcome...

ian perry replied on June 16, 2008 16:44 to the question "cant access beatport.com" in Beatport:

ok, thanks, lowering the security level has worked, i can know get onto beatport, i hope this doesn't cause any problems with anything else, if so, then i will try switching to firefox .. thankyou laura for ur help.

ian perry marked one of BeatportLaura's replies in Beatport as useful. BeatportLaura replied to the question "cant access beatport.com".

BeatportLaura replied on June 16, 2008 16:07 to the question "cant access beatport.com" in Beatport:

It might be your security settings that are blocking the site. You'll want to try clearing your cache and then lowering your security settings. If that doesn't help, I'd suggest that you switch to Firefox. It works a lot better with Beatport anyway... Let me know whether or not this works for you. :)

ian perry replied on June 16, 2008 15:10 to the question "cant access beatport.com" in Beatport:

no, i think it may be to do with the settings on my laptop, when i try to open beatport, a new window opens for a few seconds, then a sign appears saying that the window is working and then closes. i am using vista, and can access beaport fine on an xp enabled pc ...

BeatportLaura replied on June 16, 2008 14:55 to the question "cant access beatport.com" in Beatport:

Hi Ian,
What kind of issues are you having when you try to view the site? Are you only able to see the links at the bottom?

joshdamon replied on June 06, 2008 20:33 to the problem "The "10 Free Songs" Beatport promises for completing a customer survey is really just a 2 year old promotional tracks" in Beatport:

Thanks for this, Laura! Great customer support.

BeatportLaura replied on June 06, 2008 19:37 to the problem "The "10 Free Songs" Beatport promises for completing a customer survey is really just a 2 year old promotional tracks" in Beatport:

We got this all sorted :) Thanks again Josh for getting in touch. :)

A comment on the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

Hey Chris-Glad to hear that everything is now up and running. Let me know if you run into any other problems! – BeatportLaura, on June 05, 2008 15:45

Chris Kelly replied on June 05, 2008 11:33 to the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

Hello again Laura.

There has been a rapid response to the issues and now my account has been sorted by Roberta.

Thanks to the Beatport team.

I'm back shopping again.

Cheers

Chris

A comment on the problem "Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first." in Beatport:

Thanks Laura. I found some response, unfortunately it only said I had too many tracks in the check out folder, but that's not the case, it happens with just one track in there. If there's any way you could take a look at my account I'd be very appreciative. Also tried the instant download mode with a credit card and that fails too unfortunately. – Chris Kelly, on June 05, 2008 09:41