ben's dashboard

ben replied on March 09, 2009 20:19 to the question "Email Uploaded: 17 days ago" in Gist:

We *should* have been uploading your mail daily, but your account wasn't getting updated due to a bug in our code. The bug fix will go out in about a week so that other folks don't encounter the issue, and I've fixed your account so that it will get the daily email updates like it should.

ben replied on March 02, 2009 18:27 to the idea "Handling Variations in Company Name" in Gist:

We do try to recognize alternate versions of company names, but there are many cases that we won't recognize (translating MS to Microsoft is a good example of something we aren't smart enough to do). I haven't seen many companies showing up in our system with their stock ticker in place of their name (MSFT for Microsoft), but it's an interesting idea, so I'll look into it.

When we don't recognize different company names, you can manually merge the companies into a single company by using the "Merge" feature in the "Actions" popup menu on the Companies page.

ben replied on February 16, 2009 17:37 to the question "Can you delete people and companies?" in Gist:

We don't yet have a way to delete people (and if you could, they'd come back the next time you received an email from them), but you can turn off the "Watch for news" feature on a person or company. Deletion is coming soon.

ben replied on January 26, 2009 19:18 to the idea "Gist within Gmail?" in Gist:

At the moment, Gmail gadgets can't access information about the email message(s) being displayed (presumably for security/privacy reasons), but we'll be keeping an eye on developments in this area.

ben replied on January 20, 2009 18:59 to the question "Why is the Gmail upload not working? IMAP is enabled." in Gist:

As of this week, Gist should work seamlessly with Google Mail UK. Just enter your account information in the Gmail pane of the My Account page and Gist should automatically detect you have a Google Mail UK account and process it accordingly.

ben replied on January 08, 2009 20:38 to the question "E-mail addresses are not companies." in Gist:

Hi Lincoln, we do have a list of email domains that represent webmail services and we use that list to avoid associating people with companies for those webmail services, but our list isn't perfect, so thanks for sending along your list.

ben replied on December 29, 2008 18:56 to the question "How do I update my email messages?" in Gist:

Mail should be updating now -- we had some issues over the holidays and although our systems are supposed to recover from these types of issues automatically, they didn't. I stepped in and recovered the systems manually, and they are now updating everyone's mail.

ben replied on December 08, 2008 22:01 to the question "How do I update my email messages?" in Gist:

We currently update everyone's mail every 24 hours.

ben replied on November 21, 2008 17:45 to the question "When does my email get updated?" in Gist:

Currently, we update email nightly.

ben replied on October 30, 2008 17:29 to the question "Why is the Gmail upload not working? IMAP is enabled." in Gist:

Actually, I'm referring to IMAP folders, which show up in Google Mail as Labels -- but Google Mail's web interface doesn't show the built-in ones that we use, such as "[Gmail]/All Mail" and "[Gmail]/Sent Mail". For UK users, these are called "[Google Mail]/All Mail" and "[Google Mail]/Sent Mail". Other folders created by an IMAP client do show up in the web interface with "[Gmail]" or "[Google Mail]" in front of the folder names, but the built-in ones don't appear on the web.

ben replied on October 30, 2008 03:11 to the question "Why is the Gmail upload not working? IMAP is enabled." in Gist:

Hi Lincoln, it looks like your account is at googlemail.com rather than gmail.com -- for legal reasons, Google Mail users in the UK use a different domain and even a slightly different folder structure, which our software doesn't currently support (we need to have the right domain so we can log into your IMAP account, and we need to know the folder names so that we can find the right folders to process). Unfortunately, at this time, your account can't be used with Gist. We are currently working on the backend pieces to support UK Google Mail accounts, but I'm not quite sure when we'll be able to provide the user controls to enable this.

ben replied on October 30, 2008 02:57 to the question "Account set up wrong? Accidental administrator?" in Gist:

Please try logging out and logging in again. If you can't log in, let us know and we'll make sure your account is in a happy state.

ben replied on October 29, 2008 23:35 to the question "Why is the Gmail upload not working? IMAP is enabled." in Gist:

Hmm, back to the drawing board on your problem. I'll try to take a closer look at your issue in the next day, if I can.

ben set one of ben's replies as an official response to "Why is the Gmail upload not working? IMAP is enabled." in Gist

ben replied on October 29, 2008 22:28 to the question "Why is the Gmail upload not working? IMAP is enabled." in Gist:

Aha! I believe that this is related to a special Gmail security feature that sometimes decides a given account must be unlocked via a special web page. Gmail was rejecting some IMAP logins with a cryptic message like 'Web login required' but logging in via the web (even via https, as was suggested by one person) didn't fix the issue. However, I eventually found the following web page within Gmail's Help, and using the DisplayUnlockCaptcha URL there helped:

http://mail.google.com/support/bin/an...

If you've got IMAP access enabled, but Gist doesn't agree, try following the link in that article and giving Gist another shot.

ben replied on October 20, 2008 17:55 to the question "How do I update my email messages?" in Gist:

There won't be a refresh button for your email account -- we schedule everyone's email refreshes automatically to avoid the possibility of a Monday morning crush.

ben replied on October 03, 2008 19:06 to the question "Support for Gmail accounts under Google Apps for Domain?" in Gist:

Gist does work with Google Apps for Domains (I personally use it this way), so this should work fine.

However, looking through Google's documentation, it appears that Google Mail users in the UK have a different IMAP server than users in the US. Unfortunately Gist doesn't support other IMAP hosts besides imap.gmail.com at this time.

Until we enhance our IMAP interface, an alternative way to try out Gist is to upload a CSV file of contact data. You can export from your Google Mail account, from LinkedIn, or many other sources, and upload that file to Gist. Gist won't be able to show you correspondence, links and attachments for your contacts in that case, but it can still bring you news about the people you know. It works especially well with LinkedIn data because of the presence of information about the companies where your contacts work.

ben replied on September 17, 2008 16:40 to the question "People search searches what?" in Gist:

The search box under the "People" tab searches for people whose name, email address, or company name matches the text you type into the box. Email addresses don't show up in the search results, which is a bit confusing if the search matched only the email address.