Bert's dashboard

A comment on the question "Photosynth does not install error code 80071a30" in Microsoft Live Labs:

This appears to be a problem with Windows in general, and not something that we can really help with unfortunately (Windows is a much bigger product that we can support on Photosynth :-) )

I would recommend contacting Microsoft support for help with this. – Bert, on October 16, 2009 17:42

A comment on the problem "ISA Firewall Port for Photosynth?" in Microsoft Live Labs:

Congrats, glad you got it working!! – Bert, on September 23, 2009 16:28

Bert replied on September 21, 2009 21:55 to the problem "Silverlight download doesn't work" in Microsoft Live Labs:

Hi Diana, sorry to hear you're having problems with the site.

To help us narrow down the problem is Silverlight working for you on other sites (like the main Microsoft Silverlight site: http://www.microsoft.com/silverlight/)?

Bert replied on September 01, 2009 17:47 to the question "Can I do a local preview prior to publishing?" in Microsoft Live Labs:

Hi Nick,

We don't have a preview mechanism...on the brightside, once you've uploaded a photo, we do record the fact that it's been uploaded already and re-use it for subsequent synths.

Bert replied on August 18, 2009 17:21 to the problem "ISA Firewall Port for Photosynth?" in Microsoft Live Labs:

All synther traffic happens over standard http ports (80 and 443 for secure packets).

Bert replied on August 07, 2009 04:54 to the question "Copyright in the viewer?" in Microsoft Live Labs:

Ah ok, thanks for the clarification.

Let me take a look at this over the next few days and see what I can come up with, very well may be a bug on our side.

Bert replied on August 01, 2009 23:34 to the question "Copyright in the viewer?" in Microsoft Live Labs:

Hi Harald, you can edit the author fields on your pictures (looks like you're using either Vista or Win7 from the sceenshot, so just use the photo explorer to set the author) and then you'll get the copyright info on each image. For example, I just did this with a synth I uploaded today:

http://photosynth.net/view.aspx?cid=a...

Bert replied on July 21, 2009 05:02 to the question "Deleting?" in Microsoft Live Labs:

Hi B.Ray, if you follow the instructions on my previous post in this thread, you can delete...is it not working for you?

Bert replied on June 29, 2009 04:08 to the question "how to press button synth?" in Microsoft Live Labs:

Hi Eddy, did you enter a title? Both title + 3 (or more) pictures are required before you can start the synthing process.

Bert replied on May 22, 2009 19:42 to the problem "error A0000008? what does it mean?" in Microsoft Live Labs:

The error relates to authenticating your account with our service + Windows Live ID. In the past, we've seen this caused by firewall/proxy issues, this thread has a workaround that worked for another customer, can you try it?

http://getsatisfaction.com/livelabs/t...

Bert replied on May 12, 2009 18:08 to the problem "Error A0000003 right after uploading?" in Microsoft Live Labs:

Cool, glad that helped...and thanks for the feedback on the list, I'll make sure it gets updated.

Bert replied on May 12, 2009 17:30 to the problem "Error A0000003 right after uploading?" in Microsoft Live Labs:

Glad to hear the issue sorted itself out. We actually do have a retry UI, if you right click on a synth that has completed/failed, you get a popup menu that has an Edit option, click that and you can re-try the synth.



For error codes, we have a list here on getsat, although this specific one is missing, we'll get that fixed.

http://getsatisfaction.com/livelabs/t...

Bert replied on May 12, 2009 16:05 to the problem "Error A0000003 right after uploading?" in Microsoft Live Labs:

Hmm, well as far as uploads go, we can handle that many photos (there are synths on the site with more photos than that).

If you're up for some troubleshooting, you can try a smaller synth first to see if you get the same error, then increase the number of photos to get to your final synth.

There are some other things we could try if the problem is reproducible, but would require some more work on your end, so let me know how your next pass goes and then we can figure out next steps from there.

Bert replied on May 11, 2009 21:07 to the problem "Error A0000003 right after uploading?" in Microsoft Live Labs:

That error generally means that there was something wrong with the metadata that gets sent at the end of your synth upload. Are you able to reliably reproduce this, or is it intermittent?

Bert replied on May 11, 2009 21:04 to the question "Installation error with Photosynth" in Microsoft Live Labs:

Hi Zolar, here's a couple of things to try:

This thread has a report of a user with a slightly different error code, but hitting a problem in the same area, that successfully got the install working:

http://getsatisfaction.com/livelabs/t...

This thread has another report from a user with (again) a slightly different error code, but also hitting a problem in the same area, haven't successfully diagnosed the root cause yet, but there some info on log files that can be helpful for us to troubleshoot:

http://getsatisfaction.com/livelabs/t...

Bert replied on May 04, 2009 04:39 to the question "Photosynth does not install error code 80071a30" in Microsoft Live Labs:

Hi alphadogg, could you send me the log file at: %windir%\logs\cbs\cbs.log? I've been in contact with some other people at Microsoft that know more about these kinds of install issues than I do, and have been asked to get that log file to help with troubleshooting.

If you can, send me that file via mail (my work address is bert.molinari@microsoft.com), and I'll forward it along and we'll see if we can get this one solved!

Bert replied on May 04, 2009 00:37 to the question "Deleting?" in Microsoft Live Labs:

Hi Bill, to delete a synth you need to be logged into the site and on your profile page (you can get to your profile page by clicking your username in the header of the page).

Once you're on your page, click on the Synts tab and you'll see a little x in the top right of each synth you've made. Just click that x to delete it.

Bert replied on April 29, 2009 16:20 to the problem "Unlisted synths continue to appear in Virtual Earth/Live Search Local when exploring collections." in Microsoft Live Labs:

Hi Nathanael, we do pull unlisted (and un-geotagged) synths from the feed we provide the Live Maps team. They have some processing and caching in place which prevents the data from being pulled immediately but if you check back in a couple of days, the synth should be gone.

Bert replied on April 28, 2009 03:37 to the question "Why won't photosynth install on my laptop?" in Microsoft Live Labs:

Hmm, no errors doesn't give us alot to work with. So you download the installer, run it, click through the dialogs and at the end get a finish button?

Have you had problems installing other applications by any chance?

Bert replied on April 28, 2009 03:34 to the problem "Can't Install Photosynth - Error In Finalizing" in Microsoft Live Labs:

Whoohoo, thanks for letting us know!