Bian's dashboard

Bian set one of Bian's replies as an official response to "The new tradespace refuses to update anything !" in BT Tradespace

Bian replied on November 19, 2009 11:25 to the question "Create New Business Profile Problem" in BT Tradespace:

hi @ Artisan Websites - Web Designers

It sounds like you haven't enhanced your Tradespace yet.

Just so you know, when you set up a new profile, it will be a basic profile that just acts like a listing. However, if you want to enhance this profile you will need to click the enhance link/button which you will find in the intro on your dashboard.

The reason we've split the sign up into a basic and enhanced Tradespace was because a lot of our Tradespacers were signing up and then not adding content to their Tradespace due to lack of time and other reasons. So when customers arrived on their Tradespace all they saw was an empty Tradespace.

Now, even if you don't add content/enhance your Tradespace, if a customer were to arrive on your new profile, it would still look professional with your contact details/location etc.

I've put together a guide on how to enhance your Tradespace which you can use. I hope it's useful.

http://explore.bttradespace.com/enhan...

you can also check out the guide to using your dashboard

http://explore.bttradespace.com/dashb...

Bian set one of Bian's replies as an official response to "The BT does not work? What is "problema great title:" ?" in BT Tradespace

Bian replied on November 19, 2009 11:18 to the problem "The BT does not work? What is "problema great title:" ?" in BT Tradespace:

Hi @TONY HARDING

Thanks for letting us know. Even though the vast majority of the move has taken place, we're currently moving the final few Tradespaces over. The move should b e complete by Saturday 21st - so please bear with us till then. If I could ask you to see if you can find your Tradespace over the weekend and let us know - that would be great.

We're incredibly sorry for any inconvenience. It was a tough and complicated move but one for the better in the long run.

If you still can't find your Tradespace after the weekend please do come back and let us know.

Thanks
Bian

Bian set one of Emma's replies as an official response to "what the.." in BT Tradespace

Bian replied on November 19, 2009 11:12 to the problem "BT Tradespace has traded our Company Name" in BT Tradespace:

hi Peter,

I did a search for your company and found this Tradespace

http://bretonside.bttradespace.com/ against your company name.

Can I ask if
- you had this Tradespace URL/Link before the move to the new site.
- if you had made it live by ticking the terms and conditions
- if you had any content in it before the move?

If the answer to the above three questions is yes, then the problem is on our side and we will need to look in to this further. However, if you hadn't ticked the terms,then as per our emails, we wouldn't have held the link for you - and chances are, that someone else bagged that link.

If you let me know the details to the questions by responding in this community do I can help/investigate further.

PLease let me know as soon as possible so I can help.

Thanks
Bian

Bian replied on November 19, 2009 10:52 to the question "Profiles missing!!!!!!" in BT Tradespace:

Hi @ mobiles4me

Looking at the above string, it seems that you were managing multiple Tradespaces.

Just to let you know, as per our emails (hope you got them!), if you weren't active on any of these Tradespaces (that is, you hadn't actually ticked the terms and made your site live) before the move, then we would've left them behind. The reason for this is because we did give people are chance to make these sites live through our emails so if they didn't then we would've assumed you didn't want that site.

However, if your Tradespaces DID have content and you had ticked the terms though (as it sounds like you have), then, they should've/would've been migrated. We are moving over the last few Tradespaces by this Saturday 21st November - so if you could bear with us till then and check back this weekend.

If you still can't find the extra Tradespaces you mention, can I ask you please contact me via by personal profile at http://www.bttradespace.com/profile/p... with the details of your specific Tradespaces and I will look in to it for you.

Hope that helps!

Cheers
Bian

Bian replied on November 19, 2009 10:47 to the question "I cannot upload my "Tradespace header image"" in BT Tradespace:

hi @ stephen may graphics

I've sent you a message via your Tradespace to find out if you're still having a problem so we can look into it offline. Please let me know and we'll be in touch!.

Thanks for telling us though... we need to know to help fix these things.

Cheers
Bian

Bian set one of Bian's replies as an official response to "Where is all my input information from the old site" in BT Tradespace

Bian replied on November 19, 2009 10:38 to the question "Where is all my input information from the old site" in BT Tradespace:

hi Joe

Even though we've gone live with the new site, due to the scale of the launch, there were a last few Tradespaces we are still moving over. You should have received an email about this last week. If you didn't, please respond and let me know. But generally, by Saturday ALL Tradespaces will be live on the new site.

Obviously, I know this is not convenient - but could I ask you to check over the weekend and if your site is still not there, to please let me know.

Also, what is the link of your Tradespace? I'll do some research of my own.

Hope that's answers your question for now. ... will wait to hear back after the weekend.

Thanks
Bian

Bian marked one of Emma's replies in BT Tradespace as useful. Emma replied to the problem "...still littered with errors".

Bian set one of Bian's replies as an official response to "The new tradespace refuses to update anything !" in BT Tradespace

Bian replied on November 19, 2009 10:21 to the problem "The new tradespace refuses to update anything !" in BT Tradespace:

hi guys,

I appreciate your comments on the media editor tool not uploading your images. Basically, the minimum size of your logo/profile images is 136 x 136 px. If it's smaller it does throw up an error.

I've put together a guide on how to use the media editor plus some guidance when uploading video and images - so please feel free to use this for now. We are looking into all of these teething problems so will keep you updated. A lot of Tradespacers have managed to upload their logos - so it's only affecting a few. If you could follow Emma's advice and give her the specifics of your problem or email be via my personal profile at http://www.bttradespace.com/profile/p... ... it will help us diagnose it further and see how we can help.

In the mean time, two links to check out are:

Didier (our GM's) service update last night -
http://explore.bttradespace.com/anoth...

and the guide I mentioned above

http://explore.bttradespace.com/uploa...

I hope this helps.

Bian

Bian set one of Emma's replies as an official response to "New BT Tradespace...why bother?" in BT Tradespace

Bian marked one of Emma's replies in BT Tradespace as useful. Emma replied to the problem "New BT Tradespace...why bother?".

Bian replied on November 12, 2009 11:35 to the question "What do you have to say about the new look and feel of BT Tradespace ?" in BT Tradespace:

Hi Martin,

I've now seen the link and it has been wrongly implemented. We're correcting this right away but I don't want to hold you back from getting started on BT Tradespace.

So please visit our real get started guide

http://explore.bttradespace.com/get-s....

If you have any questions please don't hesitate to get in touch and I am sorry for any inconvenience.

Thanks
Bian

Bian replied on November 12, 2009 11:23 to the question "What do you have to say about the new look and feel of BT Tradespace ?" in BT Tradespace:

Hi Martin,

Thanks for your feedback. Regarding your comments re the link to get started, could you give me some more information on where you accessed that link from so I can look in to it?

Thanks
Bian