Ray Light's dashboard

Ray Light replied on October 05, 2009 22:36 to the problem "Export to XLS no column headers" in GoodData:

Hi Ed,

Thanks for reporting this! This is clearly a bug, and I will log it in our bug tracker, and hopefully get this resolved quickly.

Thanks again!
Ray

Ray Light replied on October 05, 2009 19:52 to the problem "Changed attribute name not reflected in chart labels" in GoodData:

Hi Tom,

Thank you for reporting this. We've noticed this behavior and this issue has already been reported in our bug tracker. I will update you once this problem is fixed and has been deployed.

Thanks!
Ray

Ray Light replied on October 02, 2009 20:25 to the problem "One of my data uploads is stuck in perpetual "Processing"" in GoodData:

Thanks for reporting this, Tom. I'm glad that you were able to proceed, and that this is not impeding you too much.

I believe this may be related to the joining problem that you experienced with the zip data. I will look into this, and hopefully be able to fix this.

Thanks for your patience!
Ray

Ray Light replied on September 29, 2009 13:52 to the problem "Having trouble joining my data to Good Data's zipcode-based data" in GoodData:

Hi Tom,

Would it be possible to send us the CSV file you are using that is getting stuck? Even just the Zip Code column would be enough. We will try to replicate the problem here and see what we can find.

If possible, you can send the file to support@gooddata.com and we will research the issue and get back to you.

Sorry you are experiencing this!
Ray

Ray Light replied on September 29, 2009 13:49 to the problem "Table sorting ascending/descending on the Data Set page doesn't work" in GoodData:

Marking as solved. Glad we could get this in!

Ray Light replied on September 29, 2009 08:42 to the question "How do I add a photo?" in GoodData:

Hi Ben,

You're right, this should be in Account Settings. However, at this point, this feature is still not activated. I will definitely let you know once we turn this feature on.

Thanks for your patience!
Ray

Ray Light marked one of Tom Russell's replies in GoodData as useful. Tom Russell replied to the problem "Table sorting ascending/descending on the Data Set page doesn't work".

Ray Light replied on September 18, 2009 10:13 to the idea "Provide a built-in mailing list for all project users" in GoodData:

Thanks for the suggestion! Rest assured that we are logging all suggestions for consideration and prioritization in the development schedule.

Ray Light replied on September 18, 2009 08:31 to the problem "I renamed an Attribute but when used in a report it still shows up under the old name" in GoodData:

Thanks for reporting this! This is clearly a bug, and we will get this fixed.

Ray Light replied on September 16, 2009 17:09 to the idea "When reporting by a date dimension, allow the display of all dates, with zeros for dates with no data" in GoodData:

Hi Tom,

Thanks for the suggestion... Unfortunately, this is a little tricker than it may first appear. The reason is that when mapping to the date dimension, the dimension actually contains a set of all possible dates. Currently, dates in the system begin on Jan 1, 1900 and continue for several years into the future. Clearly, displaying all of these dates is not ideal, which then requires users to select date ranges for every report.

On the other hand, I definitely see your use case and have seen other similar cases where this would be handy. I've logged the feature as an enhancement request, and we'll definitely spend some cycles thinking of this issue.

Thanks!
Ray

Ray Light replied on September 14, 2009 16:56 to the question "How 'clean' does zipcode data need to be?" in GoodData:

At this time, NULL values are not permitted in the zip field. I will talk to the guys here to see to see if this can be added safely, and their thoughts on this. When I have an answer, I will get back to you.

Ray Light replied on September 14, 2009 09:09 to the question "How 'clean' does zipcode data need to be?" in GoodData:

When joining data sets, or in this case merging zip code data to the geography dimension, the data needs to be perfectly clean. That is, any value in the source data set must map to a value in the target data set. Bad fields will cause the whole process to fail, because the application doesn't know where to put the values that can't be mapped.

This is an unforgiving process that is dependent on clean data, but we hope to make this more forgiving in the future.

Ray Light replied on September 09, 2009 14:48 to the problem "Table sorting ascending/descending on the Data Set page doesn't work" in GoodData:

Great catch! Thanks for reporting this. I've entered this as a bug and we should fix this soon.

Ray Light posted an update in GoodData on September 08, 2009 16:25:

Joining Data Sets for Reporting Across Systems

I am pleased to announce that we upgraded a key feature in Good Data with today's update!

Now it's easier than ever to join multiple separate data sets and subsequently create rich reports from the consolidated data. This makes it simple to report across disparate systems and analyze the underlying data to discover trends and anomalies. Do you have your leads in your CRM system and customer registrations in another database? Do you have sales in one system and costs in another? Support tickets in a different system than sales renewals? Now you can connect these via a shared attribute, such as date, and perform analysis on the joined data.

We've prepared a short video that shows how to join data and create an enhanced data model. It's available on our website along with several other product videos here:
http://www.gooddata.com/good-data-tv/...

Check it out, and let us know what you think!

Ray Light set one of Ray Light's replies as an official response to "The system cannot handle NULL values in Date-mapped attribute fields" in GoodData

Ray Light replied on August 31, 2009 09:22 to the problem "I cannot upload what looks to be a simple data file in CSV format." in GoodData:

Hi Tri,

I've sent you an email about your issues. Please let me know if you need further assistance.

Thanks!
Ray

Ray Light replied on August 31, 2009 09:21 to the idea "Report Folder Navigation" in GoodData:

Thanks for the suggestion! We're always looking for ways to make the product easier to use and appreciate all the recommendations. I will log this for consideration and prioritization.

Thanks again!

Ray Light replied on August 31, 2009 09:17 to the question "Project Team Notifications" in GoodData:

Hi Ed,

This is an important feature, and one that is on the mid-term roadmap. We hope to start with some kind of email notification in the near future. Stay tuned!

Thanks,
Ray

Ray Light replied on August 27, 2009 08:21 to the question "Is Chrome supported?" in GoodData:

Hi Phil,

At the moment, officially supported browsers are Internet Explorer 7 and Firefox 3.0.

Currently, many application features will work in other browsers, but there are definitely problem areas and performance issues in the unsupported browsers.

We are working hard on this, and plan to include support for all the latest browsers in the near future.

Thanks for your patience,
Ray

Ray Light replied on August 26, 2009 18:54 to the problem "Problem when 6 metric limit is exceeded" in GoodData:

Hi Tom,

Thank you for reporting this problem. This is clearly a bug, and I will file a bug report about this issue. I hope we can get this problem fixed asap.

Thanks for bringing this to our attention!
Ray