Ray Light's dashboard

Ray Light replied on August 26, 2009 18:50 to the problem "Problem using date attribute selector at top of report" in GoodData:

Thanks for reporting this issue. I will look into this and file a bug report here and hopefully have a suitable fix for this soon.

Ray Light replied on August 26, 2009 18:49 to the problem "The system cannot handle NULL values in Date-mapped attribute fields" in GoodData:

Hi Tom,

We are working on a fix to this problem for you. Adding the NULL values has been tested and works, the issue we are working on now is a migration tool to allow for all existing projects to be migrated to the new date hierarchy once it is deployed.

I will let you know as soon as I have more information on this, but I hope we will be able to have a fix for you soon!

Thanks for your patience,
Ray

Ray Light replied on August 24, 2009 16:17 to the idea ""Read-only report-specific" user type" in GoodData:

Hi Tom,

Thanks for the feedback, as always! We definitely recognize this need, and this is a hot topic here for us at the moment. I will add your comments into the mix. I can't say for certain when a security feature like this will be implemented, but I will keep you updated on our progress.

Thanks!
Ray

Ray Light replied on August 20, 2009 16:35 to the problem "Trouble changing reports on Firefox 3.0 and 3.5 on Windows Vista" in GoodData:

Hi Tom,

I'm really sorry you are having this problem. I am trying to get to the bottom of this, but I still cannot replicate the problem here using Firefox 3.0 on Windows Vista.

Can we arrange a short phone call/screen share session so I can see this? If possible, I'd like to try to see the work flow on one our public projects (like FoodMart Demo) so I can try to replicate the issue here.

Please let me know if you're open to this.

Thanks,
Ray
ray@gooddata.com

support email: support@gooddata.com
support phone: +1 (415) 200-0194
support portal: http://support.gooddata.com

Ray Light replied on August 20, 2009 08:41 to the question "Adding Reports to a Space" in GoodData:

In addition to the drag-and-drop method from the main Reports page, it is also possible to designate a space for the report by using the "Report Settings" button while viewing a report.

Ray Light replied on August 19, 2009 16:58 to the problem "Trouble changing reports on Firefox 3.0 and 3.5 on Windows Vista" in GoodData:

Hi Tom,

Officially supported browsers are Firefox 3 (XP, Vista, Mac) and IE 7.

We have tried to replicate the problem here on our end, but were unable to re-create it. With Firefox 3 on Windows Vista, we were able to click the "Done" button.

Can you please describe the problem a little more, so we can try to reproduce the problem here?

Thanks, and sorry for the difficulties!
Ray

Ray Light posted an update in GoodData on August 19, 2009 10:24:

Good Data Tips and Tricks Webinar

We invite everyone to attend our upcoming webinar! Join us for a 30-minute tour of the features that make Good Data so powerful for report creation and in-depth analysis.

Webinar: Tips and Tricks for Reporting and Analytics with Good Data
Date: Wednesday, August 26
Time: 10:00 am - 11:00 am PDT

Sign up: https://www2.gotomeeting.com/register...

Bring your questions for open office hours with Good Data's analytics gurus. This webinar will cover:

• a guided tour around Good Data's reporting and analytics


• tips for creating reports using the 'slice and dice' feature


• drilling down with attributes and filters


• saving reports and working with multiple versions


• using basic and custom metrics to improve analysis


• understanding the underlying data in your project

We look forward to having you with us, and hope we can show you some new things, as well as answer your questions.

Register today!

Ray Light replied on August 18, 2009 16:36 to the problem "Upload data wizard broken on Chromium on OS X" in GoodData:

Hi Tom,

Thanks for reporting this. At the moment, our officially supported browsers are Firefox 3 and Internet Explorer 7. We will be releasing an update on Thursday to support IE 8.

Our officially supported browsers go through extensive QA for each release. For other browsers, many features work, but others contain glitches like the one you describe.

I'll be sure to report here when new browsers are supported. (After IE8, we will begin working on Firefox 3.5.)

Thanks,
Ray

Ray Light replied on August 18, 2009 14:49 to the problem "Site broken on IE 8" in GoodData:

Hi Tom,

At the present moment, officially supported browsers are:

Firefox 3.0
Internet Explorer 7.0

I'm happy to inform you that we plan a to release IE 8 support on Thursday of this week.

Thanks for your patience!
Ray

Ray Light replied on August 18, 2009 09:19 to the problem "Getting erroneous "This report has changed" notifications" in GoodData:

Hi Tom,

Sorry I mssed this post. There are a couple ways to trigger the "report not saved" message.

First is when the report definition has changed. I think this is clear and what you are expecting.

The second way to trigger this is if the report DATA has changed. Uploading new data is the way this happens. Saving the report allows you to take a snapshot of the existing report definition AND data. In other words, the actual report values have changed due to newer data. The message is meant to be a notification and a reminder to save if you want to save the current report values.

We know this is confusing, and we are working on a way to make this more understandable. This will be changing soon!

Thanks,
Ray

Ray Light set one of Ray Light's replies as an official response to "Cannot create trial account" in GoodData

Ray Light replied on August 18, 2009 08:47 to the problem "Cannot create trial account" in GoodData:

Closing this question because we were able to resolve this issue over the phone.

However, for now, officially supported browsers are:

Firefox 2 and 3
Internet Explorer 6 and 7

(IE 8 support coming soon!)

Ray Light set one of Ray Light's replies as an official response to "ERROR: "Sorry, only one column can be mapped to each dimension."" in GoodData

Ray Light set one of Ray Light's replies as an official response to ""Macro" Date Filtering" in GoodData

Ray Light set one of Ray Light's replies as an official response to "Malfunctioning snapshot slider" in GoodData

Ray Light replied on August 18, 2009 08:44 to the problem "Malfunctioning snapshot slider" in GoodData:

Closing this out as an old topic as this is no longer applicable to the current version.

Ray Light set one of Ray Light's replies as an official response to "Unexpected Error during tutorial." in GoodData

Ray Light set one of ZD's replies as an official response to "Captcha doesn't render in IE8" in GoodData

Ray Light set one of Ray Light's replies as an official response to "Captcha is not working in latest Opera" in GoodData

Ray Light asked a question in Get Satisfaction on August 18, 2009 08:41:

Is there a way to modify the front page?

We are using Get Satisfaction for customer support, and the recent redesign is a bit confusing.

On our front page, the "highlights" tab is the default view, yet most of the "highlights" are over 1 year old. This doesn't reflect the recent issues that are being talked about. Is there any way to modify this to show real highlights?