Bill Palmer's dashboard

Bill Palmer replied on November 22, 2009 07:42 to the question "How do I bulk move records to another product?" in Get Satisfaction:

This was done about eight hours ago.

Bill Palmer replied on November 22, 2009 07:39 to the praise "Wait... I can edit all my posts? Awesome!" in Get Satisfaction:

Errrr... you should be able to edit any of your topics/replies at any time now. Note that you cannot DELETE a topic or reply if there are replies to them.

Can you link to a topic where are you not able to edit them?

Bill Palmer replied on November 20, 2009 22:30 to the problem "Where did my company's page go? It's like it never existed!" in Get Satisfaction:

Ok, here's what happened:

You set feedback.otherinbox.com to redirect (via a HTTP 302) to getsatisfaction.com/otherinbox. You didn't remove your set cname on our site beforehand.

This caused us to redirect to you, and you redirected back to us with a page we don't have a route for.

I removed the cname you had set on our site.

Our cname feature allows you to host our site nested under your domain name. Setting up a redirect back to us precludes the use of this feature.

Bill Palmer replied on November 17, 2009 04:12 to the problem "Remove comment change log text is clipped at 250 characters" in Get Satisfaction:

I agree!

Fortunately, we're currently doing a redesign pass on our moderation tools. There will be improvements across the board.

Bill Palmer replied on November 16, 2009 09:23 to the problem "Remove comment change log text is clipped at 250 characters" in Get Satisfaction:

Actually, they're limited to 255 characters according to our database. :x

I'm not sure if there's any plans to expand this, but I wanted to acknowledge your post. Perhaps you can use the changelog reason to link to a full list of guidelines on your own site?

Bill Palmer replied on November 16, 2009 09:18 to the problem "Merging topics doesn't merge comments" in Get Satisfaction:

If we merged all the replies/comments, they'd have no context in the new topic and they'd be disruptive to the existing conversation.

The replies/comments are not lost. They're still available in the original topic.

Bill Palmer replied on November 15, 2009 02:30 to the problem "I can't delete my own question on my own GS page" in Get Satisfaction:

Hi Pete,

Sorry for the delay. That topic is gone now.

Bill Palmer replied on November 14, 2009 20:43 to the problem "I can't delete my own question on my own GS page" in Get Satisfaction:

We don't allow you to remove a topic if there's replies to it or to remove a reply if there's comments on the reply. We do this to prevent people from e.g. removing a topic and taking other users' content with it.

Sorry for the confusion about this!

It looks like the removed reply was also yours. In this case, you should probably be able to remove your own topic since all the subsequent replies/comments are also yours. I can remove this for you manually if you wish.

Bill Palmer replied on November 13, 2009 22:00 to the question "Difficulty removing my own comment." in Get Satisfaction:

Hi William,

We actually just removed the editing window on topics and replies. You should now be able to edit your posts at any time.

We also made some changes related to deleting your own content. Please let us know if you continue to have problems with this.

Bill Palmer replied on November 13, 2009 19:12 to the problem "Can't delete my own comments within 15-minute window" in Get Satisfaction:

You should be able to remove your comments at any time now. We got rid of the 15 minute window.

Bill Palmer replied on November 13, 2009 08:10 to the problem "Feedback Page Widget not working!!" in Get Satisfaction:

If you want something else on the page (link, button, etc.) to pop open your feedback overlay as if they had clicked on the tab itself, you can add the following as an onClick handler to some element:

feedback_widget.show();

A comment on the problem "My employee badge and title don't show up in responses." in Get Satisfaction:

Hi Will,

You're listed as a customer because that's what your company relationship is set to be. :)

You need to visit your control panel and change your company relationship from 'Customer' to something else. You can do so from here: http://getsatisfaction.com/people/use... – Bill Palmer, on November 02, 2009 20:41

Bill Palmer replied on October 30, 2009 19:46 to the question "Create my own Feedback button." in Get Satisfaction:

Hi TJ,

Sorry for the delay.

You guys can open the feedback popup by calling feedback_widget.show() like this:

<a href="#" onclick="feedback_widget.show();">click me!</a>

You can style the hyperlink "button" however you like.

Bill Palmer replied on October 30, 2009 19:39 to the question "Background image has defaulted to blue on our home page" in Get Satisfaction:

For the record, the error was caused by some work we did on "customizations" last night.

Bill Palmer replied on October 30, 2009 18:27 to the question "Background image has defaulted to blue on our home page" in Get Satisfaction:

This is fixed now. Sorry for the inconvenience.

A comment on the problem "My employee badge and title don't show up in responses." in Get Satisfaction:

Sorry if I didn't make myself clear, but, as I just explained, the accounts in question have multiple company memberships associated with them. There is a bug in our code allowing this to happen.

Do you know of anyone having a similar issue? – Bill Palmer, on October 30, 2009 16:52

Bill Palmer replied on October 29, 2009 21:26 to the problem "I can't unfollow a product I don't want to be associated with" in Get Satisfaction:

You should be all "straight"ened out now. Sorry for the inconvenience.

Bill Palmer replied on October 29, 2009 19:51 to the problem "Moving old product topics to new product" in Get Satisfaction:

It looks like all the topics were successfully moved over to the new product by Eric. Did you want the old product (SMS Preview) to be removed?

Bill Palmer set one of Bill Palmer's replies as an official response to "My employee badge and title don't show up in responses." in Get Satisfaction

Bill Palmer replied on October 29, 2009 18:25 to the problem "My employee badge and title don't show up in responses." in Get Satisfaction:

Hi Heather and Simone,

I figured out what the problem was. We record a user's "membership" with a company and use it as the basis for granting access to moderation tools, displaying the "employee" box around avatars, and so forth.

Somehow, Heather and Steve had multiple memberships associated with their respective companies, one as a user and one as an employee. I've removed the non-employee memberships and you should start to see your "employee" status appearing on new topics and on old topics as they expire from our cache.

Sorry for the inconvenience. I will look into this problem to make sure it doesn't happen in the future.