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Chris Olson replied on January 24, 2008 19:49 to the problem "Won't accept my order" in O'Reilly Media:

Hi Bill,

I'm sorry to hear you had trouble with our shopping cart.
You might want to contact our customer service folks at 800-889-8969 or orders@oreilly.com with your information to see if the order went through.

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Eric Suesz replied on January 23, 2008 05:23 to the problem "Won't accept my order" in O'Reilly Media:

I know I've the exact same problem with navigating through some online e-commerce systems, and it can be very frustrating. Sorry to hear this happened to you. I've never been charged twice before, although I've feared it would happen. So, I guess I'm lucky.

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Bill reported a problem in O'Reilly Media on January 20, 2008 06:28:

Won't accept my order
I chose not to register as I expect that I will only be a one-time customer. When I attempted to finish my order (iPod-the Missing Manual) and clicked on the button that would charge my credit card I got a warning page that you were unable to update my personal information. So I don't know if my order went through or not and I do not wish to receive TWO copies of the book nor to be charged twice.