Bill's dashboard

Bill replied on February 10, 2009 23:17 to the question "Any chance of getting a high-res New Relic logo for use as a desktop icon?" in New Relic:

This is really cool. I second Bayard's suggestion. You should use the data API for RPM and make the white part of the logo red, yellow, or green dependent upon the status of your app.

Bill replied on January 27, 2009 06:03 to the question "Possible to have one paid host and one free host?" in New Relic:

Stephen, also have you thought about the New Relic Affiliate Program? It is designed for web consultancies like yours where you are using RPM for customers, and providing RPM to customers. Take a look here:
www.newrelic.com/affiliates.html

Let me know what you think.

Bill

Bill started following the problem "Cannot Login Due To Failed Password Resets" in Twitter.

Bill replied on January 08, 2009 19:48 to the question "Why can't I log in, I did not fall for the Phishing Scam but I feel that My account got hacked some how." in Twitter:

I have the exact same problem. Suddenly I can't log into my account blap. two days ago someone magically sent advertising from my account. I went in and changed my password, and now I can't log in.

Bill replied on December 16, 2008 19:33 to the question "How can i be sure that newrelic won't share my data?" in New Relic:

Hi Arpit,

Thanks so much for your patience. So sorry to take a while to get back to you. We are in the process of updating our privacy policy to be more explicit about "performance data" as opposed to "personal data". The short form is that we will never share your individual account performance data outside of New Relic except 1. when you give us express permission to do so, and 2. In the event that we need to work with a partner (who is under NDA with New Relic) to solve a problem or provide service to you on your account.

Additionally, there are capabilities and settings within RPM that allow you to turn on or off individual transaction parameters (like credit card numbers, customer IDs, etc) so that those do not get reported to our servers at all. By default, we obfuscate those types of specific parameters within our transaction tracing features.

Stay tuned as we expect to have the updated privacy policy posted to the website later this week.

Bill

Bill replied on December 16, 2008 19:27 to the question "something sort of bad" in New Relic:

Hi Supagroova,

We've received your question. I'll make sure the support/engineering team takes a look at this!

Bill replied on December 16, 2008 19:27 to the question "something sort of bad" in New Relic:

Hi Supagroova,

We've received your question. I'll make sure the support/engineering team takes a look at this!

Bill replied on November 20, 2008 16:37 to the question "Adding Number of Hosts during trial period" in New Relic:

Hi Whatsin,

If you could send your account name to affiliates@newrelic.com, I'll be happy to check into this for you and see what the trouble with the subscription might be.

Thanks

Bill replied on October 14, 2008 18:59 to the idea "Sharing performance data, wisdom of the crowds" in New Relic:

Matt,

As a more recent update to your question and Jim's response:

We've added the Guest Access feature. This allows you to grant temporary access to any email address to see and collaborate on your production performance data. Also look for an announcement this October on a more broad industry focused collaboration for your production performance data

Bill replied on October 03, 2008 20:40 to the question "+1 for account levels" in New Relic:

Thanks for the feedback Dan,

We are working on this for a future release. We'll let everyone know when it becomes available.

Bill replied on September 23, 2008 15:24 to the question "Renewing my key" in New Relic:

Hi John,

We are working on an easy way for you to do this. For now the best way to do this is to have your customer sign up for a New Relic RPM account and provide you access through the Guest Access feature. They simply need to go to the admin console and add your email address to give you access to the product.

I'd be interested in chatting with you directly about the work you are doing. Would you send an email to info@newrelic.com with your email address so I can get in touch?

Regards,

Bill

Bill replied on September 18, 2008 16:14 to the question "Site Down? what happens to data" in New Relic:

Hi erbmicha,

Excellent question. Here's what happens in this situation. RPM agents inside our customers applications "downsampled" the performance data it was gathering: that is, after our service became available again, the agents reported the aggregate average performance information for your application for the entire 16 minutes of unavailability. This ensures that our agent doesn't "queue up" performance data in memory inside your application and risk a memory leak/overflow problem.

Bill asked a question in New Relic on September 18, 2008 16:14:

Site Down? what happens to data

New Relic web site down. Does that mean their monitoring database is too?

Bill replied on September 15, 2008 18:34 to the idea "New Relic Plug-in Version 2.5.1 is Now Available" in New Relic:

Hi Sean, thanks for the comment. Not to be coy, but check back late tonight/tomorrow morning for more detail on how we will handle errors. Some big announcements tonight...

Bill shared an idea in New Relic on September 11, 2008 20:26:

New Relic Plug-in Version 2.5.1 is Now Available

New Relic Plug-in 2.5.1 Available

* Support for upcoming features (stay tuned!)
* Fixes for latest Rails Edge
* Fixes for Passenger, Litespeed, Thin
* Fix a race condition during plugin startup
* Selectively ignore controller actions
* Performance Tuning
* New UI for Developer Mode

As always, upgrading or installing the Plug-in is easy. Simply run the script...

script/plugin install http://svn.newrelic.com/rpm/agent
/newrelic_rpm --force
Please upgrade when you get the chance.

Bill replied on August 08, 2008 04:26 to the question "New Relic supporting Passenger" in New Relic:

Hi Lof,

I'm sure you've already noticed, but New Relic announced support for Passenger (albeit Beta support). I believe Nick has already tried and been successful in using New Relic to monitor Passenger, so you should definitely continue that dialogue.

By the way, you can follow our product updates and announcements (including supported platforms) on twitter by following NewRelic.

Cheers,

Bill

Bill asked a question in New Relic on August 08, 2008 04:26:

New Relic supporting Passenger

@nicksieger Any thoughts on New Relic vs Five Runs? We're using Five Runs because it supports Passenger and NR doesn't yet.

Bill asked a question in New Relic on June 05, 2008 18:34:

New Relic RPM "Details"

Tried the NewRelic RPM - the "Details" are mostly useless since they don't point to your code (only the framework's).

Bill replied on May 29, 2008 13:58 to the question "RSS feed for plugin updates" in New Relic:

Matt, this is a great idea. I've made a note of it. In the meantime, we have your address on file as an admin for New Relic RPM and will send out product updates via email, you you'll know when your plugin needs to be upgraded. We do make every effort to ensure backwards compatibility with our agent plugin.

Bill