Bill Bennett's dashboard

Bill Bennett replied on September 28, 2009 18:56 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Stephen,

Yes, I have - same problems.

A comment on the question "Why do O2 refuse to unlock your iPhone when you come to the end of your contract?" in O2:

I wouldn't be so sure... – Bill Bennett, on September 28, 2009 18:55

Bill Bennett replied on September 26, 2009 16:06 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Hey Stephen,

Still not heard anything from anyone on this.

Bill

Bill Bennett replied on September 16, 2009 08:53 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Hi,

yep, I emailed support under ticket 13192. I've also emailed under tickets
13257 and 13258 regarding some related licensing issues (as an interim measure I'm planning to use TU on my laptop, the tickets explain more) so if you could take a look at those too that'd be grand.

Thanks
bill

Bill Bennett replied on September 15, 2009 10:15 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

A random thought, I obviously don't know TuneUp's inner workings so I might be on a completely wrong tangent here, but...

...is it possible, given that it's the second track each time that crashes TuneUp, that the first "save" is utilising iTunes' scripting language thingy, and then not "releasing" it for use a second time around?

I think that makes sense? But obviously, if I'm talking trash, ignore me :-P

Bill Bennett replied on September 15, 2009 09:35 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Hi Stephen,

Alas it's already called "iTunes" - the full path is
C:\Users\Bill\My Music\iTunes

A comment on the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Oh, and another thing: when TuneUp's crashed, if I exit iTunes, I get this error:

http://img27.imageshack.us/img27/9822... – Bill Bennett, on September 14, 2009 22:54

Bill Bennett replied on September 14, 2009 22:35 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

I was doing none of those things at the time. I'm not running any other programs.

I've tried with iTunes 8.2, I've tried uninstalling and reinstalling iTunes 8.2, then uninstalled that and tried installing iTunes 9.0. I've also tried uninstalling TuneUp and redownloading and reinstalling it... all with reboots inbetween each of those actions. I've also tried every combination of normal loading, and "Run As Administrator" too.

The weird thing is that it usually wants to save one track, but saving a second track (whether in one go with "save all", or clicking individual "save" button) will crash it. But when I re-load TuneUp, it will save that file (the one it crashed on last time) just fine. But then the next track will crash it again.

I'm running an AMD Athlon 64 X2 Dual Core 2.6GHz, with 4GB of RAM, and over 100GB free disk space, so definately nothing missing from the system specs.

Is it worth continuing to persue this, does anything in the most recent log file help, do you think it's fixable, or would it be better to cut my losses and ask for a refund?

Bill Bennett replied on September 14, 2009 22:02 to the question "Have you ever considered changing the Operator Logo from the number '3' to the word 'Three'?" in 3:

They wouldn't change from "3" to "Three", because that's an English word, and they trade in non-English speaking countries - see http://www.tre.com for example.

Bill Bennett started following the question "Why do O2 refuse to unlock your iPhone when you come to the end of your contract?" in O2.

Bill Bennett replied on September 14, 2009 20:51 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Also, I've noticed one thing. It doesn't seem to be dependent on the file that's being cleaned.

I just tried cleaning and saving "LazyTown - Bing Bang (Time To Dance).mp3", which crashed TuneUp first time, open re-opening TuneUp it was there, I clicked Save and it saved OK.

So it seems the file has no bearing on whether TuneUp crashes or not.

billbennett replied on September 14, 2009 20:33 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

Hi Stephen,

It's happened again, here's another log:

http://is.gd/3gRnu

Thanks for your continuing help,

Bill

billbennett replied on September 14, 2009 20:14 to the problem "TuneUp (Windows) keeps crashing when saving cleans" in TuneUp Media:

That "ë" is actually an umlauted "e", it reads "Tiësto".

Alas, even when excluding that track, the problem is still occurring.

Is a fix due?

billbennett reported a problem in TuneUp Media on September 14, 2009 14:35:

TuneUp (Windows) keeps crashing when saving cleans

Hi,

I've just bought TuneUp (lifetime subscription), and I'm getting problems. I'm running Windows Vista with iTunes 8.2. Most of the time, TuneUp can clean one file without problem. However, if I drag a batch of more than one file (even 2), it'll crash and say "TuneUpApp has stopped working" - iTunes remains, but when I try to close iTunes it says something is still using the scripting application too.

The issue happens when I am saving the files (be it 1-by-1 or using the "save all" button).

I've read the forum posts about using --Debug mode and getting logs with the bat file, so I've uploaded the logs to http://is.gd/3gdVM in the hope that you can help. This log is from me trying to clean a batch of 6 files - it did a couple fine, then crashed.

billbennett replied on August 05, 2009 22:17 to the question "General O2 customer Communication" in O2:

Yeah... they could update their iPhone WAP page when the 3G data network goes down again...

...oh, hang on...

A comment on the idea "O2 employees should be more active in the customer forums." in O2:

Vodafone's forum is excellent. Employees there actually get things done for customers. – billbennett, on August 05, 2009 22:15

billbennett marked one of Dave's replies in O2 as useful. Dave replied to the idea "O2 employees should be more active in the customer forums.".

billbennett started following the idea "O2 employees should be more active in the customer forums." in O2.

billbennett replied on August 05, 2009 22:14 to the problem "More data outages again" in O2:

I've blogged at
http://www.bill-bennett.com/2009/08/05/o2-data-network-woes/
about this. It's not acceptable.

billbennett started following the problem "More data outages again" in O2.