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billyshipp started following the idea "Iphone / android / bberry remote control application" in boxee.
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billyshipp replied on August 31, 2008 00:49 to the problem "It's too hard to buy method products online, on the phone or in stores" in method:
okay so i wanted to wrap up this episode. here's how thing ended up. i got my stuff, but it took longer than i wanted it to and like i said before, the ordering process was painful. so by the time i did get my stuff i didn't need everything i had ordered. i contacted gunter (see the contact info above) and he helped my out. i think this is him:
http://www.linkedin.com/in/guntherlie
anyway i wrote to him about the things i wanted to exchange and he said that because i had helped them by highlighting the issues they had in their ordering process he wanted me to keep the products i had and he would just send me the other stuff i wanted.
this was great. it definitely made me feel better about their customer service. i know it doesn't fix any of the problems with their ordering process but it does two things:
1. it lets me know they care enough to send out some free stuff to try not to lose a customer
2. it lets me know that they really did hear what i had to say
i hope they can use this experience to improve things for people going forward. i still really like method products and overall i'm willing to keep working with them as they sort out their business. thanks gunther and best of luck to everyone at method. hopefully you'll get there. -
geoship replied on August 08, 2008 01:11 to the problem "It's too hard to buy method products online, on the phone or in stores" in method:
thanks for responding. i'm going to wait until my order arrives (still waiting) and go from there. i'll probably need to make an exchange so we'll see how that goes. -
geoship replied on August 06, 2008 03:57 to the problem "I ordered method products online and got RIPPED OFF!!" in method:
this is messed up. don't buy from method! -
geoship reported a problem in method on August 06, 2008 03:56:
It's too hard to buy method products online, on the phone or in storesI had a really bad buying experience recently with method and it just got worse today. On July 8th I tried to order method products from their online store. After 30 minutes of building my cart (because the product navigation sucks) I tried to checkout. During checkout the credit card authorization timed out and my order didn't complete.
So I called the phone store to see if they could help. Their suggestion was to rebuild my cart and process the order on their end. After another 30 minutes my order was still not complete so I gave up and canceled the order altogether.
On July 10th I decided to give the online store another chance. After another 30 minutes building my card (because the product navigation still sucks!) I was able to complete my order. But upon reviewing my order confirmation I realized that one of the products I had wanted had magically been substituted for another product.
So then I emailed customer service asking them to substitute the product I didn't want for the one I did want. The email response I got back said that my order had already been processed so they couldn't substitute the item. Instead they suggested that I simply send back the product I didn't want once I received it and then they could process they exchange. But then several days later I received an email saying that my order was on hold because some of the products were not in stock. So which was it. Was my order already processed or was my order on hold?
It turns out that my order was on hold because I got an email yesterday saying that my order had shipped. That was August 5th, almost a month after I tried to place my original order. Because I had such a bad experience I wanted to give method some feedback, so I went to their site and found their contact email info@methodhome.com. I typed out a nice long email like this one explaining what had happened so they could work on fixing it. Today the response I got back was an email asking my to confirm my subscription to their email newsletter. WTF!
The final thing I want to point out about buying from method is that their product lines are not consistent across stores. I can't find the same set of method products at Whole Foods, Safeway, Target, etc. So if I want to use method products for all of the various cleaning solutions they provide I would have to go to several different stores to find all of the products I need.
So to sum up, I can't have a good experience buying method products online, on the phone or in stores. This is a horrible situation. Method has seriously issues and is sure to lose customers (like me) this way. Epic fail!
