Amanda's dashboard

Hi,
Sorry I can't remember where it came from :( I would recommend an electronics components store, not just your average "Source" or whatever the heck they call Radio Shak these days. You may not even need a new jack. If you follow their instructions and disassemble the laptop down to the motherboard, you can see where the jack meets the motherboard, then it's just a matter of (carefully!) soldering the pins back in place. I found that this required frequent re-repairs, however, hence the addition of the external jack.

Re: Class Action. There's where part 2 of the story comes in, apparently I couldn't claim because I'm Canadian. Their Case Managers told me that I'd have to start my own lawsuit if I ever expected anything from them. Nice, eh? A different one promised to send me a laptop, presumaby just to get me off the phone. Should I be surprised that it never came? I don't expect anything from HP anymore except for misinformation and a grab for my money.

I completely agree. I had someone on the phone assure me that I would incur absolutely no charges if I received an incoming phone call in Calgary, even though my plan is in Edmonton. So, instead of mindlessly chatting with a friend online over the holidays, I took an incoming call. I got charged $50. That doesn't agree with "You won't incur any charges if you receive a phone call in Calgary.". My experience with customer service was basically getting brushed off, and eventually they said someone would look at it, but it was my own fault because I didn't understand the plan properly. That was 4 months ago. When I buy a cellphone plan and someone tells me "you won't get charged for that", then I get charged... I consider that lying. When you tell me it's my own fault that your sales agent didn't know what the hell they were talking about, I consider that rude.