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bob replied on December 12, 2007 22:50 to the question "Xbox 360 Failure Rate: Will My Christmas Present be a Dud?" in Microsoft Corporation:

Contrast this behavior with Nintendo's handling of the Wii Remote strap issue. ... sent out free new and improved straps to all users. If that weren't enough, they released a slip cover to provide better "grip and cushioning". That's customer service.

Have given up trying to get these, they wont even answer my emails anymore... that's 'not' customer service!

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bob started following the question "Xbox 360 Failure Rate: Will My Christmas Present be a Dud?" in Microsoft Corporation.