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Bob replied on March 20, 2009 02:27 to the question "Error 1720 on Counterspy Software Update" in Sunbelt Software:
UPDATE: A while ago I was notified via the tray icon that a Counterspy software update was available, so I tried to update and rec'd the same error. I then went and found the link to the "CS&VClean.exe" file posted in another recent thread and downloaded and ran it, then rebooted as instructed. I then went out and found the Counterspy installation package (CSC_EN.3.1.2710.exe) which had been downloaded automatically for me located in C:\Documents and Settings\All Users\Application Data\Sunbelt\AntiMalware\Downloads\. I ran it and it proceeded to install Counterspy just fine. I rebooted and now I have version 3.1.2710 running and all seems well. Seems like all I really needed in the first place was a good, clean uninstall of Counterspy, which is what the CS&VClean.exe provided. I don't think it had anything to do with a Windows scripting issue as I've read elsewhere and also suggested by the person who responded to my email to Support.
P.S. This version loads fairly quickly after clicking the icon in the tray, unlike the previous version, which took a long time to load.-
Bob replied on March 18, 2009 00:38 to the question "Error 1720 on Counterspy Software Update" in Sunbelt Software:
I turned my PC off this morning before leaving for work, came home this eve and restarted it and so far no issues or messages saying a software update is available. So it seems fixed....go figure. -
Bob replied on March 17, 2009 13:54 to the question "Error 1720 on Counterspy Software Update" in Sunbelt Software:
Is there really an update? The reason I ask is because it appears I am running the latest version. -
Bob asked a question in Sunbelt Software on March 17, 2009 13:46:
Error 1720 on Counterspy Software UpdateI have a "Software Update is available" message in the tray (XP) and when I click "Update Software Now" I get the message attached and when I click OK, Counterspy seemingly shuts down. I tried uninstalling Counterspy (full uninstall) and re-installing it, but that has not helped. Please advise. The current version I have installed 3.1.2416. Thanks.
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Bob replied on January 30, 2009 02:06 to the question "Automatic Updates not working" in Sunbelt Software:
Thanks Nick. That clarifies things for me...will set the update interval to 2 hours. -
Bob asked a question in Sunbelt Software on January 30, 2009 01:23:
Automatic Updates not workingI am running CounterSpy v3.1.2416 under Windows XP SP3 and despite having Automatic Updates enabled and set to check for updates every 12 hours, I am not getting updates unless I do it manually. At what time is this 12 hour interval based upon? My PC is typically turned off between approx 10pm and 6:30am and also from 7:30am until about 5pm.
