Bobbi Billard's dashboard

I've tried to ask for help on Twitter customer service and I do not get a response. Someone is impersonating me and using nude photos on your website. I report the problem and all I get back is that they issue is solved and a letter explaining how I can upload photos. I know how to upload photos, I need to know how to get this profile taken down. They are using my name and likeness as well as using photos that are inappropriate for your website. This is the link to the profile. It has been up for weeks and I can't seem to get anyone at Twitter to take notice. http://www.twitter.com/bobbi_bil

Hello,

I just spoke to one of the supervisors who was extremely rude and was unable to help me and refused to transfer me to someone (her supervisor) who would be of assistance. I spoke to a supervisor named Jessica (employee number 244480) and I would like to make a formal complaint against this individual. She was extremely unhelpful and rude!

Here's a little background as to what transpired. I'm a model and I use Jet Blue as my airline of choice to get me to shoots all over the US quite frequently. All of that is about to change though if I can't get some level of customer service here. I called on the phone to cancel a flight that I was supposed to take on January 20th, 2009 but for some reason it isn't showing in your system that I did. Regardless, I'm aware of your cancellation policy and I did make the call. However, while looking thru my account to see why some of my other True Blue points were not credited, I discovered that I had never received my credit. And since I was unsure as to why I never received it, I called today, February, 16, 2009, to get it resolved. The customer service rep I spoke to was unwilling to credit me the $49 I am due, so at that point I asked for her to transfer me to her supervisor. That is when I was unfortunate enough to be transfered to Jessica (employee number 244480). After explaining the situation to Jessica, she stood firm to your cancellation policy and said that I must not have cancelled. I argued my case to her to no avail. At this point, I was so disatisfied with the level of customer service that I was receiving that I informed Jessica that I was going to switch to Virgin if she wasn't able to resolve this issue. After hearing that she still refused to assist me and she was not willing to make a one time exception or anything. Unreal!! In this economy your employees are going to bicker with someone and risk losing a good customer in order to save the airline $49??? At this point, it's not about the $49, it is about the principal. I have never had such horrible customer service in my life! Why even bother having a customer service department if this is how you treat people? And while you are at it, you might as well change your policy to say that the customer is always WRONG. Because basically that is what that customer service person was telling me. She said that since there was no record of my calling to cancel, then I did not call. So in essence, Jet Blue NEVER makes mistakes and I must be a liar and never called to cancel. Is that it?

Please connect me with someone who can assist me. I'm a good customer and very loyal but when all I'm getting from customer service is that it's my mistake and they are unwilling to work with or help me whatsoever, then that doesn't inspire me to continue flying with Jet Blue and I will most certainly spread the word.

Sincerely,
Bobbi Billard
http://www.myspace.com/bobbibillard
http://www.twitter.com/bobbibillard
http://www.youtube.com/bobbibillard