Jason Cosper's dashboard

Jason Cosper set one of Jason Cosper's replies as an official response to "You have to pay for a domain transfer before you can even finish requesting the transfer." in DreamHost

Jason Cosper replied on April 02, 2009 02:01 to the problem "You have to pay for a domain transfer before you can even finish requesting the transfer." in DreamHost:

I understand where you're coming from — but if the transfer doesn't go thru, we can refund your card if you'd like. And if you'd like to attempt the transfer again, this charge will be listed as a positive balance that can be applied to that or any future purchase.

Since we get charged for a successful transfer, our billing team doesn't want to be left holding the bag if someone decides to flake on payment for said successful transfer. Since we don't put parking pages on registered idle domains like some companies do, it's kind of hard to justify this approach.

Sorry that we couldn't see eye to eye here!

Jason Cosper started following the problem "search function on twitter homepage returns empty pages" in Twitter.

Jason Cosper replied on March 26, 2009 19:31 to the question "Disable request #? Change username?" in Contxts:

Approving requests — or even having levels that allow for more info on a "private" request — would be super awesome.

Jason Cosper reported a problem in Twitter on February 02, 2009 17:02:

My text updates keep shutting off.

Every time I've visited the Twitter site this morning, I end up getting the notification that my SMS updates are being shut off because my phone (an iPhone 3G) is unreachable. The weird thing is, I'm getting text messages from my friends without any problems — so I know that it's not my phone that's acting up.

Is there an issue with AT&T at the moment?

Jason Cosper replied on January 27, 2009 00:53 to the idea "Allow nearby updates to be set to "Region" (for incoming dodgeball users)" in Brightkite:

I took to Brightkite's model better than I ever did Dodgeball's - but having this would make the service perfect for me.

Jason Cosper replied on November 26, 2008 01:50 to the question "FTP Upload?" in DreamHost:

When the server created your domain, it didn't generate the DNS correctly. I've fixed that tho and as soon as the info propagates you should be good.

Jason Cosper set one of Jason Cosper's replies as an official response to "No refunds if you pay with Paypal." in DreamHost

Jason Cosper replied on September 25, 2008 02:32 to the question "No refunds if you pay with Paypal." in DreamHost:

It's quite apparent that you were hysterical, Dennis. Reading your last few comments on this thread has shown that.

As I said before, the "no PayPal refunds" policy was stated - in boldface and large type, no less - at the time of purchase. Premium phone support was also mentioned on the page laying out our features.

We offer email as our primary means of support because phone support is so bloody expensive. Staffing a call center would cause us to raise the price of our service exponentially across the board. Offering callbacks as an add-on allows the customers who want phone support to have it.

Our customers understand this and it works fine for 95% of them. If it didn't, we'd be out of business.

The support staff here prides itself on having a quick turnaround for most issues that come in. Sometimes a ticket might fall thru the cracks - but we do what we can to make that up to the customers that happens to.

I hope our email exchange managed to resolve this matter for you. The fact that you've been quiet here since I've mailed you leads me to believe that it has.

I earnestly suggest that you carefully read over what you're getting when looking at a new host. It might save you some headaches and aggravation moving forward. That's merely a friendly bit of advice tho.

Jason Cosper set one of Jason Cosper's replies as an official response to "No refunds if you pay with Paypal." in DreamHost

Jason Cosper set one of Jason Cosper's replies as an official response to "Worst Hosting Service on The Planet!" in DreamHost

Jason Cosper replied on September 24, 2008 22:24 to the question "No refunds if you pay with Paypal." in DreamHost:

When you sign up for hosting service and pay with PayPal, there is a section of the sign up form that plainly states that refunds to PayPal accounts are not possible. If you missed it, I've gone ahead and placed a screenshot below:



I'll be straight with you here, Dennis. PayPal has a habit of disabling accounts that processes a high level of refunds. To play it safe, our billing team has set up a blanket policy of "no refunds on PayPal accounts". Doing this has allowed us to keep accepting PayPal payments and has opened up another revenue stream.

Most customers who sign up using PayPal understand that their preferred payment method doesn't allow for refunds - and the ones who aren't okay with that use something else.

I really wish we could be more flexible here, but this is a policy I'm bound to enforce.

Jason Cosper replied on September 24, 2008 21:36 to the question "Worst Hosting Service on The Planet!" in DreamHost:

Dennis,

I've looked at your account and it doesn't appear as if you've added callback support to it. I've also looked over your support history and it'd probably be best all around if we didn't discuss your issue publicly. Unless you'd like to, of course. I'm game for that if you are.

Feel free to mail me directly at "jasonc@dreamhost.com" (from the main contact address on your account) and I'll do what I can to make sure all of your questions are answered.

Jason Cosper started following the idea "Lossless on computer, lossy on iPod" in Apple.

Jason Cosper started following the question "How can I never receive another Loopt SMS invitation ever?" in Loopt.

Jason Cosper marked one of Ted Grubb's replies in DreamHost as useful. Ted Grubb replied to the problem "No space left on device?".

Jason Cosper replied on July 27, 2008 03:56 to the problem "No space left on device?" in DreamHost:

As an addendum, you can also get the dreaded "no space left on device" if /tmp fills up on your server. Our support staff should clear things up pretty quickly if you write in.

Jason Cosper replied on July 27, 2008 03:54 to the discussion "Dreaming out of Windows" in DreamHost:

Let me give you a little more of a reason than Jeremy did, Matt. The reason we're Linux only is due to the fact that licensing Windows on a per server basis is too expensive. Free software is rad and allows us to pass the savings onto our customers. So basically it's a cost thing.

Also, the level of patches and fixes that need to be applied in a Windows hosting environment are too much of a hassle to deal with from an administrator standpoint.

Jason Cosper started a conversation in DreamHost on January 15, 2008 21:37:

Our recent billing snafu.

I know a lot of folks have to be more than a bit steamed at our recent billing issue. If you want to talk it out or get any clarifications on what's going on, you've got my ear.

Jason Cosper replied on October 15, 2007 06:29 to the question "Could you please give users the option to turn off "Tips"?" in Twitter:

Ever since I've started getting them, I've been looking for a way to kill them. Even if I have to pay to become a "Twitter Pro" just so I can get the option to make them stop - as well as get rid of the impending ads that are no doubt coming in that space - I'd gladly do it.