BookinHotels.com's dashboard

Dear Sir,

We are sorry for your inconvenience.
According to your questions please find below replies.

Bookinhotels.com has been operating since 2003 which offers the best possible room rates in all major cities of the world with more than 60.000 hotels luxury, airport, boutique, budget, etc, in the fastest possible time by attracting over 30 millions visitors in 180 countries and employs 400 people worlwide.
Our goal is to achieve to build a comprehensive database of hotels around ın the world at very reasonable and discounted rates and best custumer services .

Your comfort is our mission. We also guarantee to fınd the best hotels on the date and the location our custumer want , quickly easily and safetely with the best prices . We are dedicetad to facilitate your excursion .

If you need any assistance about your booking or would like to ask further questions you can contact our customer service directly 7/24

Sincerely,

Customer Services
www.BookinHotels.com

Q&A

1. The customer service phone numbers do not work
Our customer service works 24 hours a day - 7 days a week. You may contact below phone numbers directly

UK Number (local London time)
Phone : 00 44 207 100 5621
Fax : 00 44 207 681 3898

Call US Number (local New York time)
Phone : 001 212 202 6710
Fax : 001 646 417 7112

2. The companies have domain names registered in Holland and Turkey and credit card payments are processed in Istanbul
Our head account office based in Turkey therefore all payments are being processed in Istanbul. However we have no relations in Holland

3. Others that have booked with them report that when they arrive at destination the hotel is unable to confirm a reservation was made even though the websites have charged their credit cards
At the time of your booking request, the full quoted amount will be blocked / authorised on your credit card. Only when the booking is confirmed will the credit card be charged (for Instant Availability bookings this is at the time of the booking request). Payment transactions on the book in hotels website are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by SSL
This technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.
Our payment system currently accepts Mastercard and Visa

Please inform us with your reservation number then we will investigate for you

4. Others report that the companies will debit your credit card multiple times

This is not correct. Only when the booking is confirmed will the credit card be charged (for Instant Availability bookings this is at the time of the booking request). Please inform us with your reservation number then we will investigate for you

5. Although the website states you can cancel reservation it is unlikely you will ever get reimbursed.
A cancellation may result in refunds to you which will be made in the form of a credit to your credit card account.
All credit card refunds will be processed in a timely manner (typically this takes several weeks for the instruction to leave our bank).
The refunds process is dependent on your billing cycle with your credit card company.
Once the refund instructions leave our bank it can take up to one month for the proceeds to arrive in your account.