Boxbe Chris's dashboard

Boxbe Chris set one of Boxbe Chris' replies as an official response to "Get me off Boxbe. I don't like it. I like to get rid of it now!!!" in Boxbe

Boxbe Chris replied on November 30, 2009 03:21 to the problem "Get me off Boxbe. I don't like it. I like to get rid of it now!!!" in Boxbe:

Hi Vicki,

Are you referring to GetSatisfaction or Boxbe? If Boxbe, to close your account and have all personal information erased, please click "Close my Boxbe Account" on the following web page:

https://www.boxbe.com/account-info

Otherwise, if you are referring to GetSatisfaction, please visit their forum @ http://getsatisfaction.com/getsatisfa...

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "Retain my email address?" in Boxbe

Boxbe Chris replied on November 29, 2009 07:23 to the question "Retain my email address?" in Boxbe:

Hi Dean,

We have a couple responses to your question.

1) If you own/manage the domain emailstring.com, then you can have Google Apps handle the mail routing and you won't have to change to a boxbe.com address, if you choose to use Google Apps for email routing.

2) If you do not own/manage the domain emailstring.com, then, yes, you will need to create a boxbe.com address because Boxbe currently only integrates directly with Gmail, AOL Mail, Yahoo! Mail and Google Apps.

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "Wanto to contaact Raul Piovanett" in Boxbe

Boxbe Chris replied on November 29, 2009 07:21 to the problem "Wanto to contaact Raul Piovanett" in Boxbe:

Hi Ernesto,

Boxbe doesn't provide a message sending capability. Simply send an email to Raul Piovanett and take the test if prompted to have the message delivered. Hopefully this answers your question.

Thank you

Boxbe Chris replied on November 29, 2009 07:19 to the problem "SPF / DKIM Authentication Failure" in Boxbe:

Please let us know the domain you are sending from, and is it possible to provide an example of a problem-causing message that was sent (date/time/recipient/subject would be ideal), so we can debug. You can send the information to support@boxbe.com and let us know it's been sent.

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "How to get back the mails if boxbe label is deleted in the account" in Boxbe

Boxbe Chris replied on November 29, 2009 07:17 to the question "How to get back the mails if boxbe label is deleted in the account" in Boxbe:

Fortunately in Gmail, a label is not a folder, so the email messages are still in your account and can be accessed/viewed under the All Mail label.

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "Changes to Label name" in Boxbe

Boxbe Chris replied on November 25, 2009 11:42 to the question "Changes to Label name" in Boxbe:

Thank you for your suggestions. We will add it to the list.

Boxbe Chris replied on November 25, 2009 11:37 to the question "I don't like my contacts being open to others" in Boxbe:

Hi,

Thank you for posting your concerns. Boxbe takes the privacy of our members seriously, and recognizes that doing so is critical to the success of our business. Boxbe has made and will continue to make significant efforts to protect the identity and personal information of our members.

Emails and contact names are kept with strict confidentiality.

The Privacy Policy explains how Boxbe collects, stores, protects and uses the information you provide when you use Boxbe's services. (It also outlines how you can control the collection, correction and or deletion of information):

http://www.boxbe.com/privacy

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "When Does Block == DoNotBlock?" in Boxbe

Boxbe Chris replied on November 25, 2009 11:27 to the question "When Does Block == DoNotBlock?" in Boxbe:

That is interesting. For both issues (not screening and failing sending authentication), try this:

Disable Boxbe screening on your email account temporarily. Simply click "disable" next to the address displayed on this page: https://www.boxbe.com/email-address

Then re-enable screening on the email address to see if that fixes the issue.

REMEMBER: When prompted to mark contacts as friends, click: "do this later" link. If you don't click the "do this later" link, then email invitations to join Boxbe will be sent to whoever's marked as a friend.

Please let us know if that resolves the issue after you've had time to review. Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "SPF / DKIM Authentication Failure" in Boxbe

Boxbe Chris replied on November 25, 2009 11:22 to the problem "SPF / DKIM Authentication Failure" in Boxbe:

Hi Dima,

We will pass this along to our Development Team to review and get back to you when we know more.

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "can somebody steal my password" in Boxbe

Boxbe Chris replied on November 25, 2009 11:19 to the question "can somebody steal my password" in Boxbe:

Boxbe has not had any issues with passwords being stolen. You are responsible for maintaining the confidentiality of the password and your account. You are also responsible for all activities that occur under your password or account. You agree to immediately notify Boxbe of any unauthorized use of your password or account or any other breach of security.

Thank you

Boxbe Chris set one of Boxbe Chris' replies as an official response to "I keep getting double emails... why?" in Boxbe

Boxbe Chris replied on November 25, 2009 11:16 to the question "I keep getting double emails... why?" in Boxbe:

Hi,

Thank you for sending us this issue. Where are you seeing the double emails?

If you are using Boxbe for Gmail or Google Apps, then you will see a copy of each message that Boxbe screens in the All Mail folder. This is how Gmail and Google allow for system-to-system communications for the email screening to take place over IMAP.

If you are using Boxbe for Yahoo! Mail or AOL mail or Boxbe Public Forward address, please let us know.

Thank you