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  • problem

    Brent Bye replied on October 21, 2009 17:53 to the problem "Published 'Script' and drafts load extremely slowly." in Market7:

    Brent Bye
    Wow, I was just posting to drop a hint that I was starting to feel sluggish in the M7 tools, and here you guys are absolutely on top of it!

    Super glad to hear that you have a plan well under way for dealing with the issues your customers encounter.
    I can only imagine that your team has been noticing issues building way before I even began to notice them myself.

    Kudos to the Market 7 development team for being so prompt and responsive to the customers needs.

    Thanks as always Seth...
  • problem

    Brent Bye reported a problem in Market7 on October 21, 2009 15:58:

    Brent Bye
    Published 'Script' and drafts load extremely slowly.
    When I log into my M7 account I've presented with the home screen, I normally navigate directly to the script to continue work, or upload photo or video to the media column to update clients on progress within the script...when I click the 'script' button, over the past months, the wait gets longer and longer.

    The script has grown quite a bit and is up to over an hour of written content along with images from each completed edited clips and some video clips in the 'media' column as well.
    However, now it's getting to the point where waiting for the published script to load and then having to subsequently click the "edit" button to get to the draft version of the script takes at least 2 minutes and sometimes up to 3 or 4 minutes for me to wait for the published and then the draft version to load. Occasionally there are still a pair of javascript warnings that need to be dealt with as well.

    As it is now, I'm tied-to and dependent on the script because it's the one collaboration tool I use with the client, but the experience has become painfully slow.
    I don't know what the client thinks about it...I'm almost afraid to ask. As for now I ask them to only view published versions in hopes to keep them from the added wait of the draft loading experience.

    I thought there was talk of introducing pages to the scripts, that would potentially be one way to speed the experience, but then again, I'm looking at multi-dozen paged script, I wonder if I'd just get lost trying to flip around many pages....
  • problem

    Brent Bye replied on October 21, 2009 15:42 to the problem "Type Ahead function works slowly" in Market7:

    Brent Bye
    The fix to the type ahead function is very graceful now...and speedy, thanks guys!
  • problem

    Brent Bye replied on August 05, 2009 03:30 to the problem "Firefox and Safari browsers...unexpectedly quit in OS X" in Market7:

    Brent Bye
    For me, this issue isn't a big problem, just more of a nuisance.
    I'm not in writing mode. Currently, when the script is in draft mode, I'm just making minor changes here and there.

    I must say that from the beginning, your team has kept such high priority against never loosing data that I haven't lost any major changes at all because of the M7 server-side 'auto-save' feature.

    Stressing the auto-save factor from the beginning of the Market 7 development has really provided peace of mind, even when these minor bugs pop-up.
    All thanks to your team for designing a robust data storage method. Without it these bugs would feel more damaging, but so far, I don't feel the bug has caused me to feel as if any data was ever at risk.

    Let me know if I can provide any other troubleshooting from my side.
  • problem

    Brent Bye replied on July 30, 2009 20:22 to the problem "Firefox and Safari browsers...unexpectedly quit in OS X" in Market7:

    Brent Bye
    Tests were completed on a separate machine with interesting results.

    First attempt was to open up Safari and Firefox first and load the scripts in each. Then an attempt was made to open up FCP on that machine...no go. Final Cut Pro just hung on the load screen and locked up the entire machine.

    Restarted machine and opened Final Cut Pro first on second attempt. Opened fine.
    Then opened Safari and loaded a script in 'Draft' mode.
    Opened Firefox next and loaded same script in 'Recent Published'.
    Hid all applications and worked in other programs.
    Within a half hour, Safari in Draft mode quit and Firefox in Publish mode remained open.

    Switched the scenario with the exact opposite findings. Firefox quit while in Draft mode and Safari remained open displaying the Published version.

    These tests verify the same behavior as the previous versions listed for Safari and Firefox in the first few threads.

    These tests were with:
    Safari 3.2.3
    Firefox 3.0.1
    Final Cut Pro 6.0.5
    Quicktime 7.6.2
  • problem

    Brent Bye replied on July 29, 2009 23:34 to the problem "Firefox and Safari browsers...unexpectedly quit in OS X" in Market7:

    Brent Bye
    I don't use any plug-ins for FCP at all that I'm aware of. I'll look and see if there's something I installed a long time ago, but this particular machine is a production box that we keep pretty stock as a dependable workhorse.

    We are in the middle of production and I don't normally update FCP to the latest version when mid-project. Can't risk having FCP quit issues while under the gun to complete a client project.

    Perhaps one of my other machines can be used to experiment further...
    I'll try to set up the same environment on another 8-core Mac Pro we have.
    It has older versions of the browsers however and I don't think that Firefox 3.x and Safari 3.x where having issues as described.

    I'll post back...
  • problem

    Brent Bye replied on July 23, 2009 23:00 to the problem "Firefox and Safari browsers...unexpectedly quit in OS X" in Market7:

    Brent Bye
    Don't want to send you guys on a wild goose chase if the problem is indeed on my end and associated with my machine only. Trying to verify the same issue on another machine but have different versions of the two browsers.

    Here is the latest error message from Safari after an unexpected quit ( I wasn't even at the machine when it quit). Came back from lunch to this message:
  • problem

    Brent Bye replied on July 23, 2009 19:03 to the problem "Firefox and Safari browsers...unexpectedly quit in OS X" in Market7:

    Brent Bye
    Not sure if this screen shot will be helpful to troubleshooting but here is an error message that Firefox give upon restart stating it's inability to automatically reinstate the session and windows...
  • problem

    Brent Bye reported a problem in Market7 on July 23, 2009 18:55:

    Brent Bye
    Type Ahead function works slowly
    I like the idea of the 'Type Ahead' function when I click in 'character name' box in the script and begin to type, it suggests previously entered names from before.

    This feature will be extremely helpful when two small issues are remedied.

    1. The function was extremely slow in the first implementation and seems to have got faster but is still a bit slow use. When I click in the box and begin to type, the auto-suggest feature works very quickly but once I cursor down to select the name I'd like to auto-fill and hit enter, there is a minimum 5 second pause and often, it's longer as the OS X pinwheel spins. Very often, I find myself choosing to type out character names (even longer ones such as 'Technical Voiceover' ) because the script will hang after selecting the auto-type name and hitting enter.

    2. With the auto-format feature that capitalizes the text for character names ( I assume this is a CSS thing ) I have discovered that I had a tendency to hold down the shift key for a couple letters while typing character names before the 'type ahead' feature was implemented. The script remembers all of the various capitalization versions of the same character name but displays all of them in memory every time with the type ahead feature.



    I was previously unaware of my tendency of holding the shift key for capitalization or whether or not I enabled 'Caps Lock' while typing character names. The auto-capitalization of the style sheet hid this habit of mine, but now with 'type ahead' all my mistakes are displayed and make it a bit of a challenge to quickly cursor down to my correct intention of the "all-caps" version.

    At any rate, if there was some way to apply the same all-caps style to the 'type ahead' display and code it to only display one version if multiple capitalizations were stored...that would be pretty cool.

    In the end, this feature is going to be extremely helpful for everyone that must repeatedly re-type character names...which is pretty much, everyone.
  • problem

    Brent Bye reported a problem in Market7 on July 23, 2009 18:36:

    Brent Bye
    Firefox and Safari browsers...unexpectedly quit in OS X
    When working on an M7 draft version script, I'm having repeated 'unexpected quits' of multiple browsers in Mac OS X.

    I'm currently switching back and forth between the beta version of Safari 4.0.2 and Firefox 3.5
    Experiencing multiple quits for both browsers.

    No other tabs or browser windows are open and no typing or other activities are occurring during the quits.

    Repeatedly, I'm switching to FCP to perform edits while flipping back to view the script in draft mode. All of a sudden, without scrolling, typing or otherwise manipulating the browser in any way, the browsers just shut down.

    My uneducated guess might be that the auto-save function or other background process is causing the problem...?
  • question

    Brent Bye replied on July 23, 2009 18:27 to the question "Bordeaux/Thermo/Catalyst...?" in Adobe:

    Brent Bye
    Finally, Flash Catalyst has been released as a beta program.

    Many of the functions that were demoed over 18 months ago have been removed from the beta version, but the basics of image manipulation and creation of "page states" is included.

    The integration with Photoshop and Illustrator is awesome and the addition of interactivity for simple applications is super easy.

    Can't wait to see video added back in...
  • problem

    Brent Bye reported a problem in Market7 on February 03, 2009 23:18:

    Brent Bye
    Script Row Alignment Problem
    Much time has been spent writing a script and aligning Camera, Dialog and Media assets as best as possible within rows to simulate the ability of shots within scenes.

    Upon "Publishing", the alignment completely changes, all extra space between dialog entries shrink up and the alignment of items within a shot become totally unrelated to one another when glancing horizontally across the script.

    Here is a sample script with 4 little shots within a scene. Each shot has a camera description that relates to the Media column and dialog that should match that shot within the scene as well.

    Sample Before Publishing:



    Sample after publishing:



    The shift of the Dialog lines is not very serious in this example although it is notable. In a longer script the shift becomes much more severe and it then becomes very difficult to make sense of what camera description goes with which dialog and media.

    I believe that "shots within scenes" is a feature that is on the development board. I would like to put in a vote for putting this request to the top of the list.

    Thanks guys.
  • idea

    Brent Bye replied on December 20, 2008 00:55 to the idea "Archiving a script and completed edit" in Market7:

    Brent Bye
    Here is a quick Photoshop mock-up of the idea with an area added at the top of the script to allow for upload of the final edit of a completed script/project.

    The above mentioned problem of the script numbering is not dealt with in the screen shot but it's easy to imaging that the "archive" clip above the script would be separate of scene numbering and would not affect the scripts scene numbers in any way.

    Perhaps there is much more useful data that could be added to next to the clip but I just added a tag for who uploaded, director and producer of the project and final run time of the edit...

  • idea

    Brent Bye shared an idea in Market7 on December 10, 2008 18:09:

    Brent Bye
    Archiving a script and completed edit
    This is kind of a piggy back on a previous post that requested the functionality of a 'quick view' bar that would allow for placing files, images or videos that are not exactly tied to the scripts scenes.

    To further that concept, when a project has been completed, it would be nice to be able to place a completed version of the edit at the top of the script (outside the scenes themselves) as an archiving tool.

    We just completed a short promo project that was written using the Market7 script. We used a laptop on set that displayed the M7 script as a reference for Camera operators and on-screen talent.

    Once the project was complete, it felt natural that to complete the archive of the promo piece, we would upload the edited version to the script.
    The only problem is that to place the edited version in the script, we had to make a new scene in order to have a place to upload the video to the beginning of the script. Creating a new scene changed all the scene numbering and trickled down the through the entire script.

    Not a big deal for this little promo piece, but if we had a larger script that was dependent on retaining correct scene numbers even into archiving, we could not load the edited version into a new scene up top.
    We could load a new scene at the end of script, but then the completed video would be at the end of a long scroll down the page.

    The perfect solution would be to have a 'Final Edit' upload somewhere at the top of a script once completed. This way, links could be sent to the script after completion, and the viewer could see the completed project (preferably in a large player at the top of the script) and then scroll down to look at scenes of the script if they like.
  • question

    Brent Bye asked a question in Adobe on November 21, 2008 04:12:

    Brent Bye
    Bordeaux/Thermo/Catalyst...?
    Code name 'Bordeaux' became code name 'Thermo' and now has become code name 'Catalyst'...

    The functions promised in this software to allow "designers" to implement interactive authoring and dynamic functions to bitchin design is groundbreaking...
    I can only assume that as AIR and Flex continue to delevop that 'Catalyst' is being adopted to play nice with everything, but we need to be able to play with it so bad!
    Striped down versions of it exist at sites like sproutbuilder.com but I'm sick of trying to extend and hack around the limitations of such sites. We need the real deal now...

    I was counting on an official release of a Thermo derivitive in CS4, but now when?
    Is there hope on the near horizon?
  • idea

    Brent Bye replied on November 11, 2008 19:50 to the idea "Wall mounted Macs" in Apple:

    Brent Bye
    Have a look at their product line as of late 2008:

    • iMacs are bigger and thinner than ever. No more 17", only 20 and 24" models.
    • Notebook computers have all switched to the LED screens.
    • Apple TV capable of downloading and playing full HD movies and shows
    • iTunes store fully capable of download and tracking of rentals, purchases and free content from audio to vid podcasts to TV and films.

    The infrastructure is there, the technology is developed, yet disconnected across many products in the Apple line-up.

    It's only a matter of time until Apple offers a 36" to 42" version of an iMac, AppleTV display to hang on the wall.
    A perfect entrance to the consumer's all-in-one 'main digital display' with the twist of full interactivity, movies on demand and central control of your entire in-house entertainment system.

    You know that that display exists in the Apple labs already...it has to.
    Their lunch breaks must be filled with kicking back and jamming tunes, watching YouTube clips, and watching movies from their own iTunes store...

    I want one...who wouldn't.
    I used to carry a Macbook, camera, iPod, USB drive and a phone when I traveled.
    Now I cruise around with only my iPhone. All the same functions, in my pocket...

    Convergence is king!
  • problem

    Brent Bye replied on November 11, 2008 00:33 to the problem "Javascript issue....?" in Market7:

    Brent Bye
    I haven't spent too much time in my scripts since the launch of the "production version" of M7 but now that I'm back to regular usage, the javascript error is becoming noticeably painful...

    Here is the error on my iMac G5 running OS 10.5.5 and Firefox 3.03



    Sometimes it seems to slow my writing experience, other times I'm not so sure if the script is badly affecting my experience, but the error warning persists at all times when loading a new script.
  • problem

    Brent Bye replied on September 05, 2008 00:56 to the problem "Javascript issue....?" in Market7:

    Brent Bye
    I'm a bit confused after running a few experiments...

    One machine I write on is an older iMac G5 running OS X 10.5.4 and Firefox 3.0.1. I also installed Firefox 2.0.0.16 on this machine recently and am getting varied results of the javascript waring/error.
    Earlier today there was an error in Firefox 3 only and not when using Firefox 2 (which was counter to your advice to downgrade to Firefox 2) Now the error appears in both browser versions (see attached images)





    Once the error appears, the scripting experience slows to a crawl and I pretty much have to give up after 10 minutes of trying to write on the iMac.

    We have some other MacPro towers here as well. Intel chips, OS X 10.5 also but each of them have only Firefox 3.0.1 installed. I was getting errors on them last week, but after trying them today, they gave not javascript errors and seemed to not cause the browser to hang...today that is. They were hanging badly last week during the errors.

    I'm not sure what to make out of these experiments. I'd love to be able to work on my iMac as there are designers on the MacPro's but...who knows, I wonder if the old G5 processor has anything to do with this...?
  • problem

    Brent Bye replied on September 04, 2008 16:24 to the problem "Javascript issue....?" in Market7:

    Brent Bye
    I'd like to put in a vote for an ASAP fix on this one if possible...(maybe this weeks server update?)

    It's just too tedious to have to click in a Script Writing cell...wait for 30 secs...then click "stop script" in the error dialog...then wait...all that happens twice...then work for 5 minutes to have everything hang for two minutes...and so on.

    I hope the hanging behavior is only related to this javascript issue.
    As of now, It's pretty painful to work on a script.

    Please help !
  • question

    Brent Bye replied on September 04, 2008 05:16 to the question "Simultaneous Editing by multiple people in the same script" in Market7:

    Brent Bye
    Thanks for the explanation Shannon.

    I had never even thought about it until I got on a call with a paying client. Then all of a sudden, in his mind he's asking me "well since we're looking at the same script...can I just start making changes here?". I didn't really know how to respond and told him to just let me make changes on my side that we both agreed to on the phone.

    The way you guys have designed the "cells" to be individual sounds very intelligent and intuitive. That was my next thought on the phone with the client. I told him we might be able to work out a way for each of us to pick areas of the script to work on separately, yet on the same version. That scenario would work well for us. As a future feature request, it may be good to be able to track who is working on what part of a script and lock others out of editing ability with permissions of some sort to keep all this collaboration bullet proof...future requests of course.

    The only strange thing we experienced based on your explanation above is that my client didn't see any of the updates I made, even after reloading the page in his browser.
    He was using Firefox on a PC (don't know what version). I was on Firefox 3.0 on a Mac. I made some changes we discussed on the phone and he wanted to see the changes. I asked him to reload the page, navigate to another area of M7 (file secction) and then back to the Script. He never saw the changes occur on his side. I wonder if it was something as simple as a browser cache on his side...that would be a bit of a bummer though, to ask a non-technical client to dig into dreaded preferences and dump the browser cache in a conference call situation to see updates. I don't think a corporate vice president would think fondly of their production partners in that scenario.

    If some AJAXish type method of instant updates to the script "cells" could be implemented, it would be pretty freakin awesome to not have to deal with browser settings and have stuff update upon a page refresh while on the phone with a client.

    Thanks guys...just a couple suggestions to throw in the pot.
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